SAMANTHA PILGRIM

Customer Service

email: adyr2l@r.postjobfree.com

phone #: 347-***-****

address: *** *. ******* ******

Atlantic City, N.J. 08401

ABOUT ME

I have worked in the customer service field in one way or another for over 30 years. In that time I have had the pleasure of interacting with thousands of individuals, all with various needs and I have always done my best to listen, fulfill and delight. I hope to be able to bring my outgoing nature and problem-solving skills to your company so that we can better serve your clientele.

SKILLS

Time Management, critical thinking, problem solving, along with communication and collaboration to achieve the best results possible. WORK EXPERIENCES

• Housekeeping / Room Attendant

September 2022 - June 2023 Ocean Casino and Resort Housekeeping / Room Attendant: included changing linens, making beds, cleaning all surfaces, clean bathrooms, mirrors, and windows. Sweeping, mopping, and vacuuming all flooring throughout the room and hallway. All duties performed are to “reset” the room into an

“untouched” state, as to create a better experience for the next guest. Housekeeper Training: I had trained quite a few coworkers, helping to introduce new and better ways of completing our tasks in a faster and more efficient manner.

• SALES REPRESENTATIVE

October 2012 - December 2017 Jimmy Jazz

- Customer service, organizing sales floor, and various cleaning duties.

- Help customers with finding and purchasing products. Folding and organizing products throughout the day along with cleaning and resetting store for following day's business.

• SUPERVISOR / LEAD CASHIER

August 2009 - October 2012 Lady Dr. Jays

- Customer service, loss prevention, inventory, and maintaining stock.

- Implemented upsells at point of sale, maintained a monthly goal for loss prevention, and created a clientele list to update repeat shoppers of new arrivals.

• STORE MANAGER

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May 2006 - July 2009 S&D Kids

Managed employees and daily tasks to support the operation of the store. Conducted inventory audits and created product orders to maintain full stock throughout the store. EDUCATION

1989-1993 PROSPECT HEIGHTS H.S.

-High school diploma

INTERESTS

- Spending time with my puppy-babies, gardening and working on my home.

- Volunteered at local homeless shelters, and was a part of the community garden.

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