Customer Service Data Entry
Resume:
GLENDA
HITE
Inwood WV
*******@******.***
Motivated and customer-focused Home Health Aide with over 15 years of experience providing personalized care and daily living duties to individuals in need, A highly adaptable problem-solver with excellent communication skills and the ability to adapt seamlessly to solve complex problems and deliver exceptional client outcomes Seeking to leverage strong medical knowledge, outstanding customer service skills, and data entry skills.
Skills Summary
Customer Service, computer skills, problem solving, data entry, Organizational Skills, care plans, Document Processing, Analytics Skills, Medical paperwork,
Education
Degree / Date of Graduation
Degree-Board of Regents/Governors-May 2006
Experience
Central Wv Aging
Home health aide - Martinsburg, WV
September, 2007-2018
March, 2019-present
Aide September 2007- Present
o Perform customer service and administrative duties such as answering phones, completing documents, responding to general inquiries, and performing clientassessments.s
o Deliver high-quality personal care services to a portfolio of 1-4 patients per day, assisting with a wide variety of daily living and healthcare needs including bathing, oral hygiene, grooming, anddressing.g
o Establish rapport with patients and families by maintaining strong communication channels to address needs for assistance, while providing social and emotional support
o Maintain clear and concise documentation by generating several reports per week, outlining observations of behavior, complaints, and physical symptoms, and delivering findings to appropriate staff asneeded.d
o Prepare 3 meals per day according to patient nutritional needs, helping with feedings asnecessary.y
o Dispense prescriptions with 100% accuracy and transport clients to appointments, providing a high standard of care while upholding all HIPAA standards
o Preserve patient privacy while carrying out medical duties including taking vital signs, transferring patients, ambulating, assisting with hygiene, personal care, grooming, and feeding
o Prioritize a friendly and personable attitude with residents to ensure comfort and overall well-being
oCore Competencies
Customer Service, Computer Skills, Communications Skills, Data Entry, Organizational Skills, Problem Solving, Care Plans, Document Processing, Analytics Skills, Paperwork Management,
Certifications
AED Certification
CPR Certification
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