Customer Service Administrative Assistant
Resume:
MIKE ROETKER
Cincinnati, OH, *****, US *****
********@*****.***
A self-directed Paralegal with over twelve years of professional and managerial experience, excelling in dynamic roles. Actively demonstrates strong attention to detail, collaborative in nature, drives to solutions, manages projects end-to-end, and builds lasting client relationships. Work Experience
Customer Service Sales Lead
fry fastening systems
October 2021 to Present
· Proven ability to efficiently manage the customer experience from selection to delivery.
· Excellent customer service skills displayed to oversee the day-to-day sales and associated logistics.
· Forecast customer needs and provide helpful guidance on all current products and accessories.
· Demonstrates strong interpersonal skills by teaming with third-party vendors to resolve customer needs.
· Skillfully interpret what the customer is seeking and help them find that product or service.
· Consistently communicating with existing and new customers. Manager
Chicken on the run
March 2018 to November 2021
· Effectively and efficiently managed the daily operations of a long-standing family-owned restaurant.
· Successfully negotiated the best prices for inventory despite supply-chain concerns.
· Cultivated leadership amongst my peers and subordinates and followership with customers.
· Managed all food and beverage orders to ensure inventory aligned with business needs.
· Ensured that all Food Safe and OSHA policies and procedures were followed. Assembler
Monti Inc.
March 2017 to March 2018
· Followed job instructions for each application.
Temporary Employee
express employment professionals
February 2016 to March 2018
Buyer and Warehouse Manager
Clossman Catering
November 2016 to March 2017
· Ensured that this meals on wheels establishment always had the food and beverages that it needs for daily operations.
· Negotiated with vendors for best pricing.
· Consistently added new products to help maintain the customer base. Customer Service Specialist
Distribution International
February 2016 to November 2016
· Provided superior customer service on the phone and in person.
· Provided customers with product and pricing information. Manager
Funky’s catering
April 2010 to February 2016
· Interviewed an average of 40 job applicants each month.
· Conducted monthly new employee orientation training.
· Collected and assisted with required new employee paperwork such as the form I-9, and W-4.
· Guided and provided annual refresher training for existing employees. Education
ASSOCIATE DEGREE in PARALEGAL AND LEGAL STUDIES
UNIVERSITY OF CINCINNATI
June 2023
Bachelors degree in Human Resources Management
UNIVERSITY OF CINCINNATI
October 1990
Skills
• Experience Administrative Assistant
• Experienced with all Microsoft Office Applications including Word, Excel, Power
• Point, and Access.
• Remains cool under pressure.
• Experienced in working in an office environment.
• Experienced with both Windows and Apple Operating systems.
• Excellent people skills.
Links
https://www.linkedin.com/in/mike-roetker-68a115182
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