Samantha Buchanan

*** ******* *****, ********** ** 30116 678-***-**** adyr18@r.postjobfree.com

Objective

To obtain a position as an Academic Advisor connecting students to the online community. Providing an unparalleled level of service and support to online students utilizing the institutional commitments including: Mission, Vision, Culture Statement, core values and competencies, Service and Support Brand Values and the Advising goals. Delivering world-class service and support to positively impact every learner I serve.

Education

MASTERS OF EDUCATION IN HIGHER EDUCATION ADMINISTRATION JULY 2025 GEORGIA SOUTHERN UNIVERSITY

BACHELOR OF SCIENCE IN EDUCATION APRIL 2014 UNIVERSITY OF WEST GEORGIA

-Major: Speech Pathology

Affiliations:

-Phi Sigma Pi National honor fraternity.

Skills &Abilities:

-Exceptional verbal and written communication skills.

-Advanced knowledge of Microsoft Office.

-Development and implementation of retention action plans.

-Strong Problem Solving skills.

-Familiarity with requirements for academic programs.

-FERPA

-BANNER

-SALESFORCE

-ELLUCIAN/Degree Works

-Transcript Evaluation.

-Customer Service

-Process claims

-Data Entry

-Insurance companies

-Medical Records

-Medicaid

-Workers Compensation

-HIPAA

Experience:

September 2022-Present.

Academic Advisor I University of West Georgia-Carrollton,GA

Developed educational plans and academic, personal, and career goals in assigned major(s)-Marketing and Management or with undeclared- Focus Area Business students.

Guided students in core curriculum course selection.

Provided information regarding major requirements and educated students regarding UWG academic policies, procedures, and campus resources.

Developed advising tools to support academic advising and student success.

Use predictive analytic technology to assess student progress and provide intrusive advising for students who are underachieving academically.

Assessed student learning outcomes as required for university initiatives.

Assists with presentations and advising at new student orientations

Helps to develop and present workshops . Served as a liaison to an assigned academic department-Richard’s College of Business.

June 2021-August 2022.

Student Advisor University of Arkansas Grantham- Remote Position.

Primary Advisor to student’s enrolled in the College of Science Engineering and Technology for the Associates, Bachelors, Master’s and Certificate Programs.

Certificates in:

Advanced Cyber Security- Cybersecurity Concepts • Intro to Programming.

Associates Degrees in:

oElectronics & Computer Engineering Tech • Engineering Mgt Tech • Computer Science

Bachelors Degrees in:

oComputer Engineering Tech • Electronics Engineering Tech • Engineering Mgt Tech • Computer Science • Cyber Security • Info Sys and concentrations:• Health Informatics • Cybersecurity • Web Dev.

Master’s Degrees in:

oInformation Technology • Information Mgt Tech • Information Management- Project Mgt

Served as secondary advisor for students in the College of Humanities and Social Sciences, College of Business, Management and Economics, as well as the College of Nursing and Health Professions.

Manages a portfolio of 350+ students: contacting them every 21-28 days.

Provides one-one-one academic advising to students on degree requirements, transfer credits and course selection.

Identifies and monitors student risk factors to include: Satisfactory Academic Progress (SAP) dur to GPA or CCR; low attendance and or/lack of substantive interactions; repeat plagiarism; and Code of Conduct violations.

Submits Appeals pre-requisite waivers, course substitution request and grade disputes to the Dean for review.

Works with Business Office to help students resolve financial holds preventing registration.

Identifies and assists students in need of accommodations per ADA guidelines.

Review Degree evaluations with students and work with registrar to resolve issues with transfer credits.

Provides student with information regarding Prior Learning Assessment (PLA), Joint Services Transcripts (JST), Community College of the Air Force (CCAF),DANTES, College Level Examination Program(CLEP) and SOPHIA learning.

Assists student’s in requesting High schools diplomas, transcripts, High school equivalencies and or/GED.

Provides technical assistance to students to include Blackboard troubleshooting, office 365 password resets, Cengage and Ambassador course materials and eBook issues.

August 2018-April 2021.

Claims Analyst Greenway Health- Carrolton, GA.

Submitted HCFA 1500’s for electronic claims submission/and or appeals and redetermination.

Documented statements in the form of claim notes, made a log of all communication that took place throughout the claim.

Utilized knowledge of medical terminology, CPT and ICD10 coding to understand and process accurate claims.

Followed up on Medicare/Medicaid and third-party payer correspondence.

Compiled data and various types of information to maintain accurate processing of claims.

Assigned to the Center for Pain of Montgomery-Researched and resolved complex insurance denials.

August 2012-April 2014.

Student Assistant University of West Georgia-Carrolton,GA.

-Instructed students on research techniques and the use of information and technologies.

Located requested books on the shelves and in the library, database using Galileo.

Resolved patrons’ complaints tactfully and professionally.

Located print and online materials for students completing research projects.

Instructed students on how to register for classes.

Helped students with the use of copiers, scanners and printers.

Instructed students with the use of Banweb and CourseDen.

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