Customer Service High School
Resume:
High School Diploma:
Fenger High School
Chicago Il
Some College (No Degree):
Media Communication
Kennedy King College
Chicago Il
adyr01@r.postjobfree.com
Merrillville, Indiana 46410
Skills
• Recruitment and Hiring
• Team Leadership
• Time Management
• Customer Service
• Multitasking and Organization
• New Hire Orientation
• Coaching and Mentoring
• Motivational Leadership
• Team Building
• Quality Assurance
• Performance Management
• Handling Customer Complaints
Team Management and
Supervision
•
• Appointment Scheduling
• Team building
Education And Training
Motivated Customer Services Account Executives focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives. Consumer Safety Technology - Customer Service Specialist Urbandale, IA
02/2023 - Current
Comcast Cable Company - Customer Care Center Supervisor Tinley Park, IL
01/2007 - 12/2022
Comcast Cable Company - Customer Service Lead
Tinley Park, IL
09/2001 - 01/2007
La-Trina Rivers
Summary
Experience
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
•
• Coach and developed team of 10-16 agents daily
• Conducted one on one coaching's daily
• Facilitated team trainings and meetings weekly
• Assisted additional teams when direct supervisor was out
• Monitor 4 calls per month on each agent
• Completed quarterly and end of year reviews
• Took over calls for compliments and escalations via chat
• Track attendance
• Conducted payroll audits
• Work order assistance
• Administer corrective action
• Educated customers on special pricing opportunities and company offerings.
• Assisted developing team of 10-16 agents to maintain and exceed company goals
• Monitored call interactions between agents and customers
• Conducted one on one with agent for development
• Created and managed peer coaching initiative
• Provided feedback for success
• Created incentives to promote sales growth
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