Front Desk Security Officer
Resume:
Tiera Simmons
adyqzx@r.postjobfree.com
Summary:
A 9-year experienced professional with a diverse background in industries such as Retail, Education, Security and Hospitality. Offering managerial qualities such as team leadership, behavioral management, and conflict resolution skills. Alongside, exceptional interpersonal skills such as supporting, influencing, and directing others within a cross-functional and team collaborative environment.
CORE COMPETENCIES:
• Time & Behavior Management • Administrative
• Cross-functional Team Coordination • Community Outreach & Services
• Vendor Relationships • Office Policies & Procedures
• Conflict & Dispute Resolution • Coaching & Counseling
QUALIFICATION HIGHLIGHTS:
•Microsoft office suite: MS Word, MS Excel, MS PowerPoint, MS Outlook,
•CPR Certified, Medical Billing and Coding
•Hospitality and Material Handler
•Security and Safety
•Public Speaking
•Team Lead
PROFESSIONAL EXPERIENCE:
SecurAmerica Washington, DC
Security Officer July 2018 - March 2020
Collaborated with building managers to update employees and visitors of infractions and/or violations to properly remove violators from premises using proper precautions.
Monitored the full capacity of the premises daily to ensure the safety and wellbeing amongst employees, coworkers, and visitors.
Created daily reports of activities and irregularities that occurred on the premises including equipment/property damage, theft, unauthorized companions, and suspicious activities.
Reviewed intel and investigated all complaints and disturbance to resolve issues and maintain a professional work environment.
Trained junior security officers on the safety and regulations handbook, to properly de-escalate situations if an employee, co-worker, and/or visitor had been severely injured on the premises.
Moten Elementary School Washington, DC
Assistant Teacher September 2017- June 2018
Assisted a class of 12 students with both classroom and homework assignments throughout the full academic year.
Conducted one on one learning sessions with 5th grade students, in preparation for multiple tests based on Mathematic, Vocabulary, and History lessons.
Planned daily class activities such as, Team Building Projects, Class Exercises, and Daily Competitions to enhance student engagement.
Ensured multiple students’ safety throughout the school building such as Classrooms, Hallways, Cafeterias, Playgrounds, and Gymnasiums.
Bridges Charter School Washington, DC
Assistant Teacher August 2016- June 2017
Maintained classroom sanitation and safety protocols to ensure a positive learning environment throughout the academic year.
Planned daily class material and activities for circle time lesson plans for all students.
Assisted multiple students with learning disabilities on completing assignments such as warm up exercises, classwork, and homework.
Conducted office management tasks such as conducting verbal/written communication, maintaining class schedules, and managing class academic data.
Courtyard Hotel Washington, DC
Front Desk Agent March 2012- August 2016
Serviced hotel occupants with full hotel services ranging from room reservations, room service, and payment processes
Managed Courtyard’s internal database that included guest confidential information, such as personal information, payment information and contact information.
Maintained professional communication with all hotel occupants by being the point of contact for all hotel questions and concerns.
Ensured financial accuracy for all hotel transactions including internal cash flows, membership discounts, and parking registrations.
Collaborated daily with multiple teams such as housekeeping, kitchen and security mangers to ensure the safety and satisfaction of all hotel guest
EDUCATION:
Ballou High School
2015
REFERENCES AVAILABLE UPON REQUEST
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