MHYLA S. MERCADO

Al Safti Street, Al Faisalliah District

Jeddah 23447-8432

Kingdom of Saudi Arabia

+966-**-***-****

+966-**-***-****

WORK EXPERIENCE:

CEO Secretary Office of the Chief Executive Officer Oct. 12, 2021 – Feb. 11, 2023 International Hospitals Construction Company (IHCC) Jeddah, Kingdom of Saudi Arabia

Duties and Responsibilities as Chief Executive Officer Secretary: 1. Ensures professional and smooth running of the daily administrative CEO office tasks. 2. Attends telephone calls related to CEO.

3. Handles the private relations and dealing of the CEO, like confidential documents, meetings and client relations.

4. Responsible for business travel arrangements and other corresponding documents. 5. In-charge of the email correspondences of CEO (reading, replying and forwarding to concerned Department Heads).

6. Protects organization’s value by keeping information confidential. 7. Responsible for scheduling of meetings, venue arrangement and communicating to attendees that concerns the CEO.

8. In-charge of the daily dealings of the CEO may it be official or personal. 9. Arrange personal duties for CEO and his family such as special occassions and family vacations. 10. Responsible in updating and renewing visas of the CEO and his family. 11. Arrange everyday lunch and personal things such as buying shoes, clothes and personal things for CEO and his family.

12. Schedule and arrange medical appointments for the CEO and his family. 13. Replies to all CEO WhatsApp group regarding meetings and concerns. 14. Updates and remind CEO of his daily meetings and schedules. 15. In-charge of his personal phone payment, credit card payments, billing statements. 16. In-charge of monitoring expirations of CEO passports, licenses as well as his family. 17. Monitors payment of CEO professional and personal memberships. 18. Monitors and request payments of CEO children school and wife’s personal requests. 19. Arrange and pays all concerns in further studies and trainings of CEO. 20. Perform all other duties that may be assigned by the CEO. Manager Secretary / Accounts Receivable / Finance March 2019 – June 02, 2021 Insurance Officer Saudi German Hospital March 2013 – June 02, 2020 Jeddah, Kingdom of Saudi Arabia

Duties and Responsibilities as Manager Secretary:

1. Ensures professional and smooth running of the daily administrative office tasks. 2. Attends telephone calls, guests, clients and patients. 3. Handles the private relations and dealing of the manager, like confidential documents, meetings and client relations.

4. Responsible for business travel arrangements and other corresponding documents. 5. Assists for emails; receiving and replying.

6. Protects organization’s value by keeping information confidential. 7. Responsible for scheduling of meetings, venue arranging and communicating to attendees. 8. Perform other duties that may be assigned by the department head. Duties and Responsibilities as Insurance Officer:

1. Responsible for claims processing of all medical services done to the clients for payment whether for inpatient & outpatients based on assigned accounts. 2. Checks the daily electronic prescriptions from pharmacists, electronic UCAF from outpatient clinics & inpatient discharges as necessary documents needed for validation of payment. 3. Segregating, collecting, arranging & printing the documents needed for claiming processing. 4. Makes a daily checking of inpatients documents as per the policies of accounts and process the inpatient accounts.

5. Update the new accounts in ID maintenance option for new patients or transferred accounts from any wrong charges by the receptionists.

6. Ensure the effectiveness and accuracy of the daily medical claims processing for both inpatients and out-patient transactions.

7. Checks the validity and eligibility of any insurance or direct accounts for covering medical services.

8. Protects organization’s value by keeping information confidential. 9. Helps the patients for any inquiries and to solve the issues related to claim processing. 10. Cooperates to the any information related to the rejections data. 11. Finalize the monthly claims with the statements and covering letter and endorse it to collectors or MTM for delivery of invoices.

12. Attends telephone call inquiries and do actions related to claiming process. 13. Full cooperation and follow the instructions from Medical Claims Supervisors and superiors. 14. Performing any tasks given by the higher management. Personnel Supervisor Personnel Department April 2011 – March 2013 Saudi German Hospital

Jeddah, Kingdom of Saudi Arabia

HR Specialist Human Resources Department February 2009 – April 2011 Gold's Gym Grand

Jeddah, Kingdom of Saudi Arabia

HR Generalist Human Resources Department June 2004 – February 2009 Saudi German Hospital

Jeddah, Kingdom of Saudi Arabia

HR Specialist Human Resources Department February 1996 – December 2003 Colegio De San Juan De Letran

151 Muralla St. Intramuros, Manila

Manager Trainee Mc Donald's Coastal August 1995 – February 1996 Mc George Food Industries

Paseo De Roxas, Makati City

EDUCATIONAL ATTAINMENT:

Elementary St. Mary Magdalene School 1980 – 1987

Poblacion, Kawit, Cavite

High School St. Mary Magdalene School 1987 – 1991

Poblacion, Kawit, Cavite

College Bachelor of Science Major in Psychology 1991 – 1995 Colegio De San Juan De Letran

1512 Muralla St. Intramuros, Manila

Graduate Studies MS in Industrial Relations Management 2002 – 2003 27 Units De La Salle University

Taft Avenue, Manila

Others:

6 Units MS Industrial/Organizational Psychology 1997 – 1998 De La Salle University

Taft Avenue, Manila

PERSONAL REFERENCES:

Ms. Lama Al Masri Business Development Manager

IHCC

Riyadh, Kingdom of Saudi Arabia

Dr. Hazem Khalifa Revenue Cycle Management Manager (EOC) Saudi German Hospital Jeddah

Jeddah, Kingdom of Saudi Arabia

Mr. Rashed Al Ghamdi Group HR Operations Director (Retired) Middle East Healthcare Company

Jeddah, Kingdom of Saudi Arabia

Fr. Edgardo Alaurin O.P. College of Fine Arts and Design University of Santo Tomas

Espana, Manila, Philippines

Mrs. Nympha Maduli HR Director

SM Superstores

Laguna, Philippines

PERSONAL INFORMATIONS:

Nickname : Mhy / Mhyles

Birthday : April 27, 1974

Email : adyqzp@r.postjobfree.com

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