Rebeckah Walsh Management Professional

adyqu4@r.postjobfree.com 808-***-**** Kahului, HI 96733

Top performing, goal-focused and results-oriented Management Professional with extensive cross-industry experience, and a record of success in staff and management training, as well as sales and marketing. An exceptional communicator, capable of building, mentoring, and leading cross-functional teams to perform at the highest level, cultivating productive relationships with clients and business partners, and collaborating effectively across all organizational levels. Dedicated to elevating standards regarding customer service initiatives, and inspiring staff to overcome challenges and meet or exceed organizational goals. Passionate about working with animals and people, and dedicated to ongoing professional development. Areas of Expertise include:

Strategic Planning &

Management

Sales & Marketing Revenue & Profit Growth

Staff Training & Leadership Office Administration Project Management

Relationship Building Veterinary Services Problem & Conflict Resolution Professional Experience

Stay at Home Mother Kahului,HI 2020-CURRENT

VANS Kahului, HI 2017– 2020

STORE MANAGER

Delivered excellent customer service and staff support services to a wide range of people. Including recruiting, hiring and training. Oversaw all store operations and assisted with the Hawaii Market, including scheduling, conference calls and management development. Inventory prevention and control. Implement new out reach programs in the community. Strive and drive a budget, labor, sales and KPI goals. Key Accomplishments:

● Played a key role in the development and implementation of innovative and creative marketing and community outreach initiatives, including website and social media updates, resulting in significant enhancements in awareness and company brand positioning.

● Ran 40% sales gains for the first year and 20-30% comp gains the following. Successfully exceeding all KPI, customer service and staffing goals for the year. Nominated for Store Manager of the Year for 2018-2019.

● Demonstrated strong hiring, training efforts to promote internally, both sales and management positions. HABITAT FOR HUMANITY HONOLULU and WAILUKU HAWAII 2015-2017 EXTERNAL RELATIONS MANAGER/DONOR PROCUREMENT MANAGER Provided direct leadership in operational management of operations of Honolulu ReStore, maintaining full responsibility for staff hiring, training, scheduling, and supervising. Facilitated marketing efforts and awareness of events, sales, projects and volunteer opportunities through engaging website updates and social media postings. Developed and improved volunteer program, and successfully guided affiliate AmeriCorps program. Key Accomplishments:

Continued…

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● Played a key role in enhancing Oahu community outreach and donation initiatives, and assisted in the development and implementation of departmental budgets.

● Demonstrated strong time management and communication skills in interdepartmental and employee coordination, and ensured attention to detail in the organization and development of filing system to enhance efficiency and accuracy regarding prior and upcoming events and projects.

● Successfully re-launched ReStore, enhancing incoming funds from $9K per month to $30K/$40K per month.

● Spearheaded launch of Book Hale initiative in collaboration with local books store and external partners. VOLUNTEER/INDEPENDENT CONTRACT VETERINARY NURSE Multiple Locations, HI 2012 – 2016 Provided exceptional medical care to a wide range of animals, and supported doctors in the handling and examination of animals, as well as surgical monitoring. Performed numerous duties regarding daily care, anesthesia, surgery tech, medication administration, emergency care, grooming, charting and documentation, cleaning and sterilization, account management and inventory control. VETERINARY TECH MHS/VOLUNTEER TECH HONOLULU ZOO/INDEPENDENT CONTRACT VETERINARY NURSE (continued)

Key Accomplishments:

● Handled sensitive and confidential information with complete discretion, and assistant in foster placement within the shelter system.

● Worked for numerous organizations, including Maui Humane Society, community farms and Maui/Oahu animal shelters (2012 – 2017), NOAA (2014), Honolulu Zoo (2014 – 2016), and continue volunteering with Maui Humane Society to assist with surgery vet tech at MASH clinics (2015-2017). MASSAGE MAUI Maui, HI 2010 – 2014

LICENSED MASSAGE THERAPIST/SPA MANAGER

Performed expert bodywork, and massage therapy, while overseeing operational management of spa, including front desk reception, accounting and sales processes, staff leadership, and client scheduling. Ensured delivery of the highest level of customer service, and developed key marketing and social media initiatives to increase business.

Key Accomplishments:

● Led multiple community outreach initiatives, and played a key role in therapist professional development.

● Provided critical support to facilitate opening of a new spa location. ZUMIEZ Colorado, Alaska, Oregon 2002 – 2009

MANAGER/AREA MANAGER

Oversaw and directed daily operations, and provided direct leadership regarding sales, customer services, marketing, and merchandizing initiatives. Performed numerous accounting and Human Resources duties, including payroll, as well as recruiting, hiring and training staff to meet and exceed expectations. Key Accomplishments:

● Recognized as leader regarding national management trainings, and assisted in the creation and implementation of new programs and events.

● Received VIP Zumiez Couch Tour Award (June 2009) for leading and managing the most efficient and successful event in the national tour.

Education & Training

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Diploma, Veterinary Nursing, RVN

UNITEC Auckland, New Zealand 2003

Massage Therapy

MAUI SCHOOL OF THERAPUTIC MASSAGE Makawao, HI 2010 Certified Nursing Assistant

HEALTHCARE TRAINING & CAREER CONSULTANTS, INC. Wailuku, HI 2012 Snowboard Level 2 CASI, January 2002 – Present

Snowboard Instructor Training & Certification Early Child Development Burton Learn to Ride Program Management Trainer, May 2005 – Present

National Management Retail Sales & Operations Training LP Issues Sales Gains Staff Recruitment, Hiring & Training Scheduling Budgeting Strategic Planning Marketing & Events Licensed Massage Therapist, June 2010 – Present

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