Customer Service Representative
Resume:
Pamela Bennett
Tulsa, Oklahoma 74134
*************@*****.***
Objective: To obtain a career where I can utilize my skills, establish growth, and maximize my clinical and administrative skills through a rewarding employment experience
Skills Summary:
Front and back office skills
Rooming, charting, and vitals
Injection and phlebotomy proficiency
Medical terminology
CPR certified
Responsible, diligent, patient, reliable, and detail- oriented
Highly motivated team player with the ability to multi-task effectively
Education:
Community Care College January 2010 to October 2010
Tulsa, Oklahoma
Medical Assisting
Completed 670 hours comprehensive classroom training
Tulsa Urban League August 2005 to October 2006
Tulsa, Oklahoma
Early Childhood and Development Certification and License
Tulsa Community College August 1993 to May 1994
Tulsa, Oklahoma
Licensed Practical Nurse courses
Experience:
Pediatric Specialist of Tulsa April 2022 to May 2023
Referral Specialist/ Scheduler
Process referral records and patient information
Update Billing Information
Check insurance verification
Coordinate across medical departments
Resolve registration pre-certification, and case-related affairs before the clients appointment
Answering phones and emails, scheduling and confirming appointments, and inputting customer data into company systems
Organizing workflow and correspondence, collecting customer information and managing assignments among others
Morton Comprehensive Health Services May 2012 to July 2020
Tulsa, Oklahoma
Referral Specialist
Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
Ensure complete and accurate registration, including patient demographic and current insurance information
Present necessary medical information such as history, diagnosis and prognosis
Review details and expectations about the referral with patients
Ensure that referrals are addressed in a timely manner
Remind patients of scheduled appointments via mail or phone
Tulsa Hand Therapy July 2011 to March 2012
Tulsa, Oklahoma
Patient Account Representation
Confirm patient insurance eligibility and/or benefits
Patient payment posting and generate patient statements
Determine required deposits, and follows up to make sure payments were made in accordance to center's policy
Answer phones
Provide customer service to patients inquiring about their patient statements
Adjust bad patient checks off and enter notes in practice management system
Harvard Family Physicians September 2010 to October 2010
Tulsa, Oklahoma
Medical Assisting
Assisted with exams, minor surgeries, and procedures
Administered immunizations to infants and children; administered flu, allergy, Depo Provera,
B12 shots to adult and elderly patients
Assessed patient vitals and history
Roomed patients and updated charts
Collected and analyzed specimens
Gannett Center of Excellence September 2007 to September2009
Tulsa, Oklahoma
Customer Service Representative
Maintained opening and closing of accounts
Assisted customers with billing problems and took payments by phone
Kids Loves Us Daycare Facility October 2006 to August 2007
Tulsa, Oklahoma
Owner and Manager
Processed and maintained paperwork, calendars, and vouchers for all assistance programs
Transported children, prioritized schedules and coordinated homework assistance
Hillcrest Medical Center April 2003 to November 2005
Tulsa, Oklahoma
Distributing Clerk
Organized and maintained inventory and supplies in the surgery area
Formulated spreadsheets for doctors after completion of each order
Honors: President’s Honor Roll, Academic Honor Roll, Instructor Honor Roll, 3.5 GPA, and 100% attendance
Volunteer Service: ZLB, Salvation Army, and New Life Christian Center
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