Daniel Padolina-Honeycutt

San Antonio, TX

adyqtf@r.postjobfree.com

+1-210-***-****

Over 15 years of work experience in customer service, casework and hospitality. I have in-depth experience with Microsoft Office with extensive use of Excel, Outlook and Word. I work daily within Amazon Web Services as well as with Amazon’s Vendors and their portals. Thank you looking over my resume! I love to learn and be curious in any role and I’m at my best when I’m able to continually improve and expand my skillset. Hobbies

Part Time Student

Proud husband and father of four girls!

Former-avid gamer/streamer

Work Experience

Family Bereavement Specialist

Amazon.com

May 2022 to Present

I currently initiate and respond to Internal HR questions about benefits and options available to employees where I serve as an empathetic point of contact and provide holistic Case Management Services for employees who have experienced a loss.

I critically asses and adjust the Case Management Plan to the timing of changing needs which can include troubleshooting issues to seek and remove barriers for an employee. As a team we respond to issues that may arise and ensure the right communication occurs with accurate details at the right time, sometimes with limited information. We are held to a high standard which includes ensuring compliance with standard work, Federal/State/ Country Regulations, and Company Policies. This also includes but is not limited to; regular updates to employees, vendors and stakeholders both verbally and in writing while partnering with HR, Safety, Legal, Payroll and other departments as needed.

Full Time Logistics Scheduler

Amazon.com (Central Operations)

October 2020 to May 2022

I oversaw routing and scheduling for 20K - 90K packages per plan and manually scheduled hundreds of Independent Contract Drivers per shift, adjusting plans in real time across the network in North America. I served as a Team Lead where I was responsible for auditing a team of schedulers and coordinating with station management. This included escalations and deep diving while communicating with leadership to adjust and re-plan in real time when necessary.

I also worked within a specialized unit which audited payments for our Deliver Service Partners. Here I frequently performed deep dives for station leadership and responded to disputes and escalations regarding invoices.

Fulfillment Center Associate

Amazon.com

October 2019 to October 2020

Formally a Tier I associate at SAT2 in San Marcos Texas, where I worked in receiving and outbound. I was a Picker stationed at an ARSAW (Robotics Semi-Auto Workstation) as well as an inbound dock worker, unloading trucks and operating equipment such as pallet jacks and VRC lifts while meeting performance metrics. Works Advisor II

Texas Health and Human Services - Commission: Texas October 2017 to October 2019

Caseworker for eligibility services conducting interviews for applications to SNAP food assistance, Medicaid and TANF cash assistance.

Interviews would last between thirty minutes to an hour where I would update case files, perform data entry and upkeep, verify critical information and provide support resources throughout the state of Texas.

I was in constant communication with outside agencies, employers, landlords and other sources that were vital to completing the case and making a determination for eligibility. Education

Some College

Skills

• Microsoft Excel

• Microsoft Office

• Microsoft Outlook

• Microsoft Word

• Heavy equipment operation

• Case management

• AWS

• Quip

Certifications and Licenses

Driver's License

PESI: Greif Treatment: Current Evidence Based Approaches to Care Across the Lifespan

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