+91-992*******

adyqt5@r.postjobfree.com

Mumbai, India

SUMMARY

An enthusiastic Client Servicing & Management professional offering 16+ years of experience in the field of Client Management & Support, Customer Service & Marketing. Sound experience in Content Management & Client Liaising. Possess excellent leadership qualities & has innate abilities to effectively rise to challenges. Highly skilled at multi-tasking and able to quickly grasp and understand new assignments. Accustomed fast pace environment where deadlines are a priority. KEY SKILLS

C - Suite & HL Executive Support Event Management Calendar & Schedule Management Salesforce Coordinating Travel Arrangement PR - Frontline Business Comms & Email Management Event Management G - Suite and service Tools Reporting & Data Management Training & Development MIS - Data Mgmnt Interpersonal & Analytical skills Organizing & File Maintenance Invoicing & Receipts Preparing Agendas Initiating & Aligning Payments Handling Proprietary Information Customer Service / Client Relationship PROFESSIONAL EXPERIENCE

Executive Assistant (CEO & COO) Jan '17 - Present

Hurix Digital/MSVGo (TERCERA)/KYTES (Antari)

Key Deliverables

Executive Assistant/Office Manager (CEO & MD) Nov '12 - Aug '16 Alucopanel (ALOMAX) Industries

Key Deliverables:

Mumbai, India

Natasha Pereira

Executive Assistant / Office Manager (C-

Suite & HL Executive Support)

Provides the highest level of support to the CEO & COO Responsible for numerous administrative functions, including management of correspondence, regular scheduling, tracking payment & expenses and regularly sending sales / productivity reports. Initiating payments & maintaining monthly invoices & receipts for the Finance Team. Coordinated & provided support to the Administration Team. Maintained & Scheduled meetings and travel on the Calendars & reminders for both the CEO & COO. Interacted and Coordinated with the clients for documentation and signature purposes. (NDA, SOWs & Agreements) also maintain records both Physical and Online Storage.

Coordinated with the CEO & the finance team in reference to the Incentives of the Sales Team. Worked closely with the Digi - Marketing team (Tercera Pvt Ltd & KYTES Team - Singapore) with regards to Data Management & money alignment.

Setting up vouchers for the MSVGo & Texted & Emailed Winners for the Contest held from August 2020 onwards Maintaining the Daily Sales & Dashboard report send to the CEO, COO & President of the Sales & Publishing team. Maintaining Yearly planners for the CEO & COO for events in EMEA, UAE, North America & Australia. Managing & Coordinating Travel arrangement for the CEO & COO of the Company. Maintaining & Organizing the filing system for both Personal & Official & Legal documentation. Coordinated with the Product Development Team & IT Team for requirements of Projects. Interacted with the whole team which included the sales team, the HR team, and the Finance team. Managing a team of 8 members in the administration. Interacted with the Clients & Sales Reps for legal documentation and signatures purposes Assisted in drafting agreements for the wholesalers, Shopkeepers & Architects.

Coordinated with the Sales team and the wholesalers for invoicing, payments receipts and order forms. Maintained daily planners for the CEO & MD

Providing updates on the Sales Reps Action plan for the Week and Month. Organizing & coordinating the travel arrangements for the MD & CEO of the company. Scheduled Meetings outdoor/indoor, preparing Agendas, summaries, MOMs and various other documentation & circulating it Preparing the reports of the Sales Team, attendance and travel requirements in the month for the top Management of the company in the East, West and the South zone and maintained the filing of the office. Assistant Manager Sep '08 - Nov '12

St. Anthony’s Travel Agency

Key Deliverables:

Sr. Analyst – ITS Nov '06 - Jun '08

Capita Offshore Services

Key Deliverables:

Sr. Customer Service Associate – Trainline & Virgin Group Aug '04 - Nov '06 Sitel India Limited

Key Deliverables:

EDUCATION:

Bachelor Of Arts - Economics Jun 2002 - July 2004

St. Andrew's College - University Of Mumbai.

Hardware & Network Engineering Jun 2004 - July 2006 St. Angelo's Computer Education Centre, Mumbai

OTHER TRAINING & CERTIFICATIONS :

F.I.A.M.C Bio Medical Ethics (France) Centre & Nirmala Niketan College, Mumbai Dr. Nicholas Antao & Dr. Anukant Mittal

UDEMY (By International Trainer – Richard Brandler) PERSONAL DETAILS:

Date of Birth : 24th January 1984

Gender : Female

Language Known : English (Fluent), Hindi (Fluent), Marathi (Fluent), French (Intermediate). Interest : Reading, Music, Traveling, Solving Puzzles/Anagrams & Food (Baking & Cooking) Goa, India

Mumbai, India

Mumbai, India

Sales of Tickets and Visas & Packages and International Travel. Planning, preparing packages for the clients based on group travel or corporates travel. Interacted with clients and operation team to ensure all assignments were delivered with the stipulated Time frame. Providing pricing and flights availability & worked on the TMS and GDR. Supervised and mentored a team of 4 members on techniques to improve sales margins. Responsible for organizing client meetings and directly interacting with clients Scheduled and maintained records for the associates.

Maintained a daily status report on tickets received/ dispatched and pending Visas cases. Maintaining payments (Invoicing, Vouchers, Payment Receipts & Petty cash records). Resolved customer issues in reference to remote services such as Blackberry, Active Cards, Microsoft Outlook Assisted in providing access to the wireless network for the company – (ITS) Responsible for providing complete information with regards to remote services and log cases Maintained a check on the server and provided engineers with required data. Maintained & Worked on reports for the Cases logged on email & calls Managed the Leave Tracker for the team

Was part of the Management team for Planning of Events on the floor and offsite and onsite. Responsible for servicing inbound calls for a UK based clientele. Sold packages for Trainline & Virgin Train to corporate clients and direct customers. Responsible for corporate, group bookings & one man Bargain Berth Specialist for sleepers for corporate companies in the UK. Conducted training and development programs for Group travel and Bargain Berth. Maintaining Reports for the Sales Team and booking/orders for the day and on a monthly, quarterly & Yearly basis for the team. Certification in Bio Medical Ethics Apr 2021 – May 2022 Certified NLP – Practitioner September - 2021

Certified Business Intelligence Analyst August - 2021 UDEMY (By 365 Careers – Martin Ganchev, Iliya Pozhilov & Nedko Krastev) Certification in Digital Marketing November - 2020 UDEMY (Under Professor Rob Percival & Daragh Walsh) Public Speaking Course for Leaders of the Future. February - 2012 Cambridge Academy of English (Chembur)

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