Customer Service Sales Associate
Resume:
Jami Hester
Waxahachie, TX ****7
Cell: 214-***-****
Email: adyqse@r.postjobfree.com
Professional Summary
Experience of more than 10 years in retail and customer service industry. Areas of expertise include sales, customer relations, inventory management, and shipping/receiving merchandise. Have always been a reliable team player with strong communicator skills. Punctual retail sales, professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematic skills.
Skills
Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates.
Organize workflow and ensure that employees understand their duties or delegated tasks. Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
Monitor employee productivity and provide constructive feedback and coaching. Able to receive complaints and resolve problems for the guest.
Maintain timekeeping, payroll, and personnel records. Hire and train new employees.
Pass on information from upper management to employees and vice versa.
*Office 360
*POS (point of sales)
*Payroll
*KPI reports
*Shipping/receiving
Work History
03/2018-Present
Bealls
401 N US Hwy 77
Waxahachie, TX 75165
Lead Supervisor- 07/2022-Present
Supervisor- 06/2021-07/2022
Sales Associate-03/2018-06/2021
Cultivated a customer-focused shopping experience environment by greeting and responding to all customers in a friendly manner. Handled every customer’s concern or complaint with the highest level of respect. Resolved the complaint when policy allowed. Delegated a team of associates to ensure freight was received efficiently and placed on sales floor in a timely manner.
In charge of ordering supplies for the store. Making schedules and approving payroll were some of my duties. Also, kept office paperwork up to date and organized it to its retaining file boxes. Participated in conference calls with district managers. Responded to store email in a timely manner.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Actively pursue personal learning and growth development opportunities.
Cashier/Customer Service Associate- 10/2014-03/2018
Wal-Mart Supercenter
400 N Hwy 67
Midlothian, Tx 76065
Trained new cashiers and shared best practices for sales and customer service to help improve the store’s efficiency. Operated a cash register for cash, check, and credit card transactions with accuracy.
Sold money orders and operated financial services, which included bill pay, Money Gram transfers, and check cashing.
Determined customer needs by asking relevant questions and actively listening to their responses. Handled all customer relation issues in a gracious manner and in accordance with company policies.
Stocked and replenished merchandise according to store merchandising layouts.
Reclamations- 09/2007-11/2012
Wal-Mart Supercenter
400 N. Hwy 67
Midlothian, TX 76065
Responsible for removal of all damaged and expired food from inventory. Removed all damaged, out-of-date, not-in-set and discontinued items from displays. Returned eligible food back to the Return Center Warehouse for credit. Called vendors for return authorization numbers for credit back to the store. Prepared food in designated donation boxes to be donated to NTFB (North Texas Food Bank). Responsible for checking in vendor merchandise by using a 960 Gemini to scan in and out merchandise. Cross-trained in general merchandise claims and backroom processing in receiving.
Education
2004
High School Diploma
GPA-3.4
References
Kadijah Lotts
Str. Manager at Bealls
Amelia Kearnes
Former Str Manager at Bealls
Christina Turner
Former Lead Supervisor
Debbie Bennett
Former Assistant Manager at Wal-Mart
Debra Conde
Former Str. Manager at Bealls
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