**** *. ******

Waukegan IL, *****

224-***-****

adyqs9@r.postjobfree.com

FERNANDO ARANDA

OBJECTIVE

SKILLS

Seeking to start in a stable support role with a dynamic and collaborative

company who has opportunity for growth.

Ability to work in a fast-paced environment, processing electronic: (EDI; email; internet; fax); and phone orders

Direct verbal and written communications with customers Maintain highest levels for service; professionalism; accuracy and efficiency as well as an appropriate sense of urgency.

Utilize multiple systems simultaneously, multitasker

Demonstrate the ability to solve problems and make appropriate decisions.

Excellent telephone, written and verbal communications skills

Bilingual in Spanish – Read, Write, and Speak Spanish as second language

Proficiency in Microsoft Office, Access, Excel, Word, SOP, SAP systems an JDE programs

Ability to type 50 WPM

10+ years customer service/support experience

Experience working in high-pressure situations

Ability to multi-task in fast-paced environments, pay attention to detail

Proven track record to work successfully both independently and dependable team member

WORK HISTORY

KOVITZ SHIFRIN NESBIT- FACILITES COORDINATOR

August 2021- November 2022

Handled day to day mail and distributed to Lawyers and staff.

Oversaw facility for any issues and concerns that may occur.

Worked closely with vendors for supplies and order invoices.

Stocked supplies and materials to necessary locations

Catered to Lawyers/Paralegals for any necessary concerns.

Email traffic requests were to be handled accordingly where I oversaw completion

PEER BEARING- CUSTOMER SERVICE CONTROLLER

February 2019- July 2021

Navigated emails to correct team member and made sure programsere up to date.

Double checked work to make sure correct invoices were sent out correctly

Created shipping labels so that shipping department can distribute product accordingly.

Cleaned up mailboxes to minimize workload to team members.

Navigation of phone system to respected team member.

Oracle program Proficient

LABOR/INSTALLS - JA COMPLETE HANDYMAN- ARLINGTON HEIGHTS

January 2017- January 2019

Helped Staff in installation of windows, doors, panels, handles and cabinets

Helped with demolition of drywall, floors as well as destruction of area to redesign with new tile, paint and appliances

Cleaned up area and picked up garbage and debris for clearance on new installation.

Helped with installation of appliances and fixtures in area

CONSIGNMENT SPECIALIST/CREDIT AND COLLECTIONS/HARDWARE SPECIALIST- BAXTER HEALTHCARE- DEERFIELD IL

February 2016 -November 2016

Process consignment billings and shipments daily for all customers utilizing a formal consignment agreement, interim agreement or hand carry products.

Ensure timely resolution of pricing or inventory discrepancies by working closely with customer service, inventory specialists, supply chain, sales reps and agents to provide documentation to resolve discrepancies.

Process daily or weekly reporting for order monitoring such as EDI rejects, stuck orders and daily open orders.

Process weekly open/pending order reports for sales and agents and provide coaching and assistance in managing pending orders.

Partner with Training Representative to ensure that all procedures are document controlled, and posted appropriately.

Provide support for projects as related to consignment products as needed.

JDE system creating/processing of orders, recalls, releasing products for warehouse disbursement

Placed orders for Credit and Collections and worked closely with team to send out tracking, cost, miscommunications or any mistakes that might presume on emails being sent.

Worked with spreadsheet to reconfigure pricing in system as well as Audit back up requests.

BENEFITS REPRESENTATIVE II- MERCER- VERNON HILLS

September 2014- December 2014, October 2015- January 2016

Served as representative that worked with clients as well as customers in Cash-out programs to ensure pension distributions are made in a timely manner

Entered data into PeopleSoft, Siebel, MS Access

Deescalated any issues or concerns and worked with managers closely to make sure participants needs are satisfied

Worked in a database and logged calls based on situation

Processed, corrected and sent Election packets to participants to meet deadlines, also followed up with participants if any missing information was needed

Paid special attention to the sensitivity of the customers’ situation as it pertained to distribution of funds.

deescalate issues and accommodated the participants as much as possible to fit the needs of the program

Customer Support in questions or concerns that customers may need assistance for.

FACILITIES COORDINATOR- FORTUNE BRANDS- DEERFIELD IL

September 2015- September 2015

Oversee the entire location and made sure all tasks and duties are done accordingly

Restocked fridge, printers and any special request from employees

Made sure facilities were clean and professional for board members and chairman

Mail delivery including all packages that were sent to location

Loading and unloading products and directed to specific floors

Inventory

DATA ENTRY SPECIALIST/PROJECT SUPPORT- BAXTER HEALTHCARE- ROUND LAKE IL

Time sensitive project in connection to a Field Correction Action

Responsible for processing over 900 orders using the ERP platform JDE B4One

Exceeded expectations and completed project in advance of expected completion date with a high degree of accuracy

Worked with the Data Master Team to resolve customer number issues

Acquired the knowledge to proficiently navigate within the B4One system to assist with the resolution process and to ensure sufficient data was provided to the Data Master Team

Worked collaboratively and efficiently with Baxter team members to ensure the projects master Excel workbook was updated as needed

CUSTOMER SERVICE REP II -FRESENIUS KABI – LAKE ZURICH IL

February 2015- April 2015

Placed orders for companies to be sent out through their specified shipping requests;

Processed orders through email, fax or telephone for companies and dropship locations.

Worked with various programs such as Lotus Notes, SOP and SAP to process orders for Wholesalers, hospitals, pharmacies and local distributors.

Processed Invoices, Shipping Labels, Tracking Information requests, Credit or rebills, Returns, as well as Product destruction procedure

Worked closely with clients and customers to resolve any issues with orders or products this consisted of calling or sending emails on issues and following up with resolution.

Certain pharmaceutical products were temperature sensitive; worked with clients to ship out these products and expedite accordingly.

PHONE RECRUITER/PROFILE EDITOR- FIELDWORKS SCHAUMBURG/SKOKIE IL

February 2014-August 2014

Responsible for recruiting respondents to participate in market research studies

Scheduled appointment times in computer database

Made up to 30 calls per hour and entered orders into their proprietary database

Made any corrections on respondent profiles assuring accuracy on excel spreadsheet to be sent to client each day.

Excel spreadsheet analyst, corrected and maintained tallied quota and updated excel so that appointments are in order.

Position involved paying attention to detail since appointments are set per date, time zone, phone interview or location.

Acquired the knowledge to proficiently navigate within the B4One system to assist with the resolution process and to ensure sufficient data was provided to the Data Master Team

Worked collaboratively and efficiently with Baxter team members to ensure the projects master Excel workbook was updated as needed

MANAGER/INTERVIEWER/RECRUITER-CUNNINGHAM RESEARCH GROUP/TEST AMERICA- GURNEE/SCHAUMBURG/WAUKEGAN IL

March 2000- April 2012

Manager position consisted of answering any questions or concerns to client and project managers through email or phone maintaining quota definitions and deadlines

Job consisted of Co-managing Gurnee and Waukegan Locations

Database entry, Monthly Recaps, Payroll, Client Visits, Inventory, Customer Service as well as Training staff and 1099 employees.

Managed schedules, Hiring and firing process oversaw various locations and worked with other managers to fulfil all standards and deadlines

Manager for 7 years and started as a low-end recruiter. I moved up quickly in this company through hard work and dedication.

Managed a staff of 6-13 people throughout this time span.

Recruiter/ Interviewer Job duties consisted of prescreening respondents and reentering screeners onto computers for survey participation

Data Entry, Pre-entering screeners onto computers, setting up test studies efficiently

Prepped trays for taste tests as well as prepared meals for food studies

Conducted studies such as on face to face interviews, presentations, focus groups, taste tests, smell scent testing, eye retina motion studies i, virtual shopping as well as take home studies.

Offsite studies had specific requirements and specific demographics were needed to be met before and after administering tests.

EDUCATION

COLORADO TECHNICAL UNIVERSITY, ONLINE- AUGUST 2014-DECEMBER 2018

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

COLLEGE OF LAKE COUNTY, GENERAL COURSES- August 2012- April 2014

GED CERTIFICATION

REFERENCES

REFERENCES AVAILABLE UPON REQUEST OR INTERVIEW PROCESS

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