Customer Service Food

KR Karen Retzl

Davenport, IA ***** 563-***-**** ********@*******.***

PROFESSIONAL

SUMMARY

Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.

SKILLS Buffet Setup and Takedown

Safety and Sanitation Standards

Production Records

Guest Relations

Staff Leadership

Proper Storage Procedures

Safe Work Practices

WORK HISTORY FOOD SERVICE SUPERVISOR 08/2011 to CURRENT Sodexo Campus Services Davenport, IA

Maintained health and food safety standards at all stages, from storage through delivery.

Delivered in-depth training to workers in food preparation and customer- facing roles to promote strong team performance.

Kept guest and work areas clean, organized and sanitized per established standards.

Ordered new supplies and food to maintain service levels. Maintained compliance with company policies and procedures for food safety, sanitation and quality.

Tracked food production levels, meal counts and supply costs. FRONTLINE MEMBER ASSOCIATE 03/2010 to 08/2011

Sam's Club Davenport, IA

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details. Responded proactively and positively to rapid change. Delivered prompt service to prioritize customer needs. ACCOUNTS PAYABLE CLERK 09/2004 to 02/2009

Olsen Engineering Eldridge, IA

Prepared vendor invoices and processed incoming payments. Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

Maintained good working relationships with vendors and resolved disputes.

Reviewed vendor invoices for appropriate documentation and validity prior to payment.

ACCOUNTING ASSISTANT 03/2000 to 02/2004

Clarke Companies Des Moines, IA

Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Reconciled company accounts for credit cards, employee expenses and commissions.

Reviewed general ledger entries and assessed accuracy. Investigated daily variances and corrected errors to resolve discrepancies. Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service. EDUCATION Associate of Applied Science Accounting 05/1999 Scott Community College, Bettendorf, IA

Contact this candidate