The

AYLIRIA TENNISON

adyqqz@r.postjobfree.com 737-***-****)

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Provided duties including answering phone calls or emails to customer’s questions-participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Skills

Efficient and Detail-Oriented

Quality Assurance

Time Management

Understanding Customer Needs

Creative Problem Solving

Call Documentation

Email Support

Web Chat Agent

Referral coordinator

Order and Refund Processing

Salesforce

Data Entry

CRM Software

LiveChat

Microsoft Office

Analytics

Customer service

Remote customer service

Experience

Faneuil

Quality Assurance Specialist

07/2017-10/2020

Worked with cross-functional teams to own and ensure customer deployments have completed quickly and efficiently

Through monthly and quarterly interaction became the trusted advisor to your customers

Worked with the customers to understand and ensure their business objectives were realized.

Worked closely with the Field Sales Team on identified opportunities for expansion within your accounts.

Cemented myself as a trusted/strategic advisor with customers and drove continued value of company products and services.

Was consistently aware of customer's pain points and coordinated cross functional teams to get the customer the best outcomes.

Worked with sales teams to maximize account growth opportunities, including identifying upsell opportunities within the existing account base

Maximus, Alorica

Customer Services Representative

08/2017 - 10/2020

Alorica

Customer service representative

Maintained in-coming and out-going email communication - prioritizing most critical items needing attention/handling.

Led complex internal and external scheduling efforts across multiple time zones and extensive calendar management for the executive leader and their reporting leaders

Scheduled large and complex meetings with key customers, high level executives and large teams.

Handled all logistics, including anticipating technology needs in a hybrid-work environment, preparing materials, tracking meeting agenda topics and required attendees

Supports customers by providing helpful information,answering questions and responding to complaints

Demonstrated strong business acumen and organizational savvy to effectively prioritize and manage requests

Maintained a regular open line of communication, via Teams chat, email, and video/calls and lead SLT agendas and logistics.

Overseen onboarding support for any new executive leaders who joined the team and played an influential leadership role among the administrators

Randstad

Quality Assurance Agent

Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Identified and corrected data entry errors to prevent duplication across systems.

Tracked findings, completed documentation and generated reports.

Contacted customers via phone or email to address data inquiries.

Detected flaws in customer and account data, call notes, resolving issues and communicating with supervisors.

Providing introductory information to new customers

Ensuring that customers are satisfied with products services

Following up with clients & letting them know additional products or services

Escalating queries & concerns

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