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Front Desk Customer Service

Location:
Becker, MN
Salary:
18+
Posted:
August 05, 2023

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Resume:

BRENT MULLIGAN

Big lake, Minnesota, *****, US 651-***-****

adyqqo@r.postjobfree.com

Teamwork and Leadership are two areas in which I’m exceptionally gifted.

● Experienced supervising and being a team player with 7 years of forklift and distribution experience. I am someone who is dedicated to the company's success.

● Demonstrated track record of safe and efficient vehicle operations, as well as high levels of customer satisfaction.i am someone who is constantly improving efficiency in order to provide industry-leading results to customers.

● Reliable Mover familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills. Excellent record of keeping damages and claims to minimum while maximizing load volumes.

● Clear understanding of what I am told to do and working with others as well as learning training. Quick learner who can adapt to changing circumstances.i provide focus and skills in customer service.

Skills

First Aid/CPR Certified Physical fitness

Certified Manlift Operator Trip planning

Inspections Current Forklift Certification

Cleanliness Payment handling

Fast learner Certified Pallet Jack Operator

Team management Attention to detail

Team building

Education

GED 2015 Irondale High School New Brighton, MN

Work History

Professional Mover March, 2021 to September, 2022 Robinson Moving Ramsey, MN Estimated weights, heights, and centers of balance to make precise placements. Used forklifts and pallet jack equipment to load and unload vehicles and secure items for long road trips.

Completed daily logs on time to keep internal records up to date and meet DOT requirements. Established long-term customer relationships through prompt and courteous service. Separated the cargo received by account number and destination. Kept track of how much time I spent on each assignment each day for productivity reporting. Picked products for specific routes according to pick sheets. Removed and unloaded packages for customer delivery trucks with extreme caution to avoid damage to the goods.

PROFESSIONAL SUMMARY SKILLS

EDUCATION WORK HISTORY

● Forklift Operator/ decking forman

A B C roofing/siding Fridley, MN

Replenished pick slots with outgoing stock items according to the next day's work orders. Ran forklift and lift carts,pallet jacks, machines that processed waste and prepared shipments. Used the First In, last out principle to store and retrieve materials. Assigned an item number to unmarked merchandise.

Cleaned and stored all of the equipment at the end of each shift. Communicated with floor managers to determine merchandise placement. Manually counted the number of picked and packaged orders for any losses. Was able to obtain production schedules for transporting materials to specific locations. Established Received cargo and lifted and moved it using hand trucks and pallet jacks. Maneuvered swivel-hooks, hoists, and elevating platforms to move materials. Managed Was in charge of operating equipment while focusing on safety and efficiency. Kept management up to date on team activities by updating daily logs with production data such as weights, destinations, and delivery times.

Drove industrial vehicles and equipment that moved goods and materials, loaded and unloaded designated trailers, and routed trucks.

Received, stored, and shipped products in a safe and efficient manner. Received new equipment and put it together according to the manufacturer's instructions. Worked in a team environment to maintain high levels of productivity. Double-checked counts, weights, and measurements for accuracy. Was in charge of transporting goods from the dock area to designated storage areas, also of conducting monthly inventories of the materials on the shop floor. Used barcode tags to scan materials into and out of inventory. Stacked merchandise on partial and full pallets, and empty pallets were removed from the sales floor.

Stacked merchandise on partial and full pallets, and empty pallets were removed from the sales floor.

Increased team efficiency by moving materials with equipment like forklift and lift carts. Weighed materials and documented the results on tags, labels, and production schedules. Monitored that All skids were wrapped and empty skids were stacked. Prepared merchandise for safe shipment by packing it into boxes and containers. Secured loads to prevent items from shifting or being damaged. Coordinated with other lift truck drivers and production personnel to process orders efficiently. Moved, stacked, and counted products using powered equipment such as forklift,lift cart,pallet jack

Moved date-sensitive inventory to the front of the rack and got rid of old stock. Contributed to profitability by training new employees on how to operate forklifts safely and efficiently, as well as troubleshooting machines to ensure optimal performance and reduce overtime costs.

Kept track of how much cargo was received and in what condition. Looked for flaws in equipment and performed repairs or maintenance. Responsible and incharge of transporting inventory items to their proper locations. Received cargo by manually unloading trucks.

Checked for damage and performed temperature and quality checks on the items. Kept an eye out for debris in the warehouse, deposited waste in appropriate piles, and stacked baled trash. Unloaded cartons from pallets and stacked them in storage racks. Deposited items in proper receptacles after removing empty pallets, cardboard packing, and strapping.

● Front Desk Associate January, 2017 to December, 2019 Salvation Army Family Store, mpls M

Was in charge of keeping the front desk area clean and organized. Organized services to support incoming special events and planned coverage needs. Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.

Kept track of accounts and ran daily reports to double-check totals. Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away.

Asked customers questions to meet special requests. Improved customer retention by using quick response and dynamic service skills to build relationships with patrons.

Oversaw members of the administrative team and provided constructive feedback, which resulted in improved morale and employee retention. Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during administrative and clerical employees and gave them constructive feedback, which improved morale and increased employee retention. Did basic bookkeeping tasks on a daily basis.

Created weekly employee work schedules for all team members, making sure that shifts were covered.

Took reservations for guests over the phone, in person, and online, and provided confirmation information.

Picked up mail, packages, and documents for guests, promptly verifying receipt and arranging pickup or transmittal.

● Self Contractor April, 1998 to October, 2017

constrution company Fridley, Minnesota

Used a variety of machinery and equipment, including forklifts to perform chemical drumming operations.

Trained Kept an eye on things.



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