Joseph Mofor

Phone: 346-***-****

PROFESSIONAL SUMMARY

Over 9 + years of experience working as a Business Analyst and Scrum Master.

Strong Knowledge of SDLC (Software Development Life Cycle).

Experience in different methodologies like Waterfall, Agile/SCRUM, Agile/Kanban, Agile/ XP

Experience in Bug reporting and Defects Management using JIRA.

Experience working in the Salesforce environment.

Experience working in SAFe environment

Experience with Release Train Engineering (RTE)

Good understanding in Defect Life Cycle for tracking the defects.

Strong in Problem Analysis and Resolution skills, effective time management skills and ability to meet deadlines.

Experience in Documenting Non-functional requirement documents, Business Requirement Document BRD and Functional Requirement Document FRD.

Effective in Facilitating Joint Application Development (JAD) sessions to gather, synthesize and prioritize requirements using interviews, document analysis, requirements workshop, site visits, and surveys.

Knowledge of Process mapping, design using UML (Unified Modelling Language) and MS Visio.

Experience in developing and imparting pre and post implementation training, conducting GAP Analysis, Impact Analysis, Cost/Benefit analysis and ROI analysis.

TECHNICAL SKILLS

Business Analysis Skills

Scope Initiation, Business Proposals, Requirements Definition, Problem Resolution, Structured Walkthrough, Design Review, Business Process Management, Product Management, Business Impact and Risk Analysis, Defect Management, Data Analysis, Data Reconciliation, Data

Governance and Data Management.

Testing Tools (QA)

HP ALM, HP Quality Center/Test Director, HP Performance

Center/LoadRunner

Business Process Modeling

UML/ Use Case Diagrams, Class Diagrams, Object Diagrams, Package Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Communication Diagrams, Component Diagrams, Deployment Diagrams, Process Flow, ER Diagrams

and Data Flow Diagrams (DFD)

Operating System

Windows, UNIX, LINUX

MS Office

Word, Excel, Outlook, PowerPoint, Visio, Project

Methodologies

Project Life Cycle (PLC), Agile Project Management (SCRUM), Release Management, Change Management, Software Development Life Cycle (SDLC), IBM Rational Unified Process

(RUP), Prototyping, Test Methodologies

PROFESSIONAL EXPERIENCE

Cognizant, Remote Oct 2021- present

Agile Scrum Master

Responsibilities:

Conducted team meetings, influenced, and coached the team on Agile mindset.

Provided the front end and back-end developers with the exact information needed for the application development.

Worked with the development team to make sure the application is properly deployed.

Worked with the Product Owner to manage the Product backlog.

Monitored team velocity and tracked daily progress with the chosen Agile tool. (Jira and TFS)

Conducted backlog refinement and iteration planning.

Facilitated transparency, inspection, adaptation and encouraged continuous team improvement.

Supported the development team by shielding the team from external interference and interruptions (Impediments) to enable optimal team productivity.

Collaborated with the Agile coach to align the agile principles and KPIs of the organization.

Delivered effective methods and practices for managing and resolving impediments.

Monitored resource productivity on Jira to maintain consistency throughout bi-weekly sprints

Worked closely with Technical Lead and Delivery Manager to communicate information about development releases on Production and staging environments.

Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

Environment: Agile methodology, Jira, SAP ERP, SAFe

Accenture, Houston, TX June 2021- Sep 2021

Agile Scrum Master

Responsibilities:

Conducted team meetings, influenced, and coached the team on Agile mindset.

Provided the front end and back-end developers with the exact information needed for the application development.

Worked with the development team to make sure the application is properly deployed.

Worked with the Product Owner to manage the Product backlog.

Monitored team velocity and tracked daily progress with the chosen Agile tool. (Jira and TFS)

Conducted backlog refinement and iteration planning.

Facilitated transparency, inspection, adaptation and encouraged continuous team improvement.

Supported the development team by shielding the team from external interference and interruptions (Impediments) to enable optimal team productivity.

Collaborated with the Agile coach to align the agile principles and KPIs of the organization.

Delivered effective methods and practices for managing and resolving impediments.

Monitored resource productivity on Jira to maintain consistency throughout bi-weekly sprints

Worked closely with Technical Lead and Delivery Manager to communicate information about development releases on Production and staging environments.

Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

Created Salesforce validation rules.

Environment: Agile methodology, Jira, TFS, MS Office, Salesforce, SAFe

Baker Ripley, Houston, TX

Business Analyst/Scrum Master Jan 2014 – May 2021

Responsibilities:

Researched and stayed abreast of current insurance regulations to proactively inform clients of policy and fee updates.

Pioneered systematic approach to customizing annual reports detailing client’s policies and fees to determine how they could achieve the most value for their dollar.

Maintained an accurate account of client information and enrolled policies in database.

Performed research and provided valuable inputs in data management process.

Assisted in the development of market research analysis and supported data gathering and analysis.

Guided the team on how to use Scrum and other Agile practices.

Facilitated discussion, decision-making and conflict resolution.

Created and facilitated engaging retro exercises that resulted in actionable items that led to continuous improvement.

Anticipated and addressed potential or actual impediments to team delivery (cultural barriers, logistic challenges)

Created To-Be process flow diagrams.

Facilitated discussion, decision-making and conflict resolution.

Above all else, fostered and modeled a collaborative team environment driven to build great software while having fun.

Involved in all scrum ceremonies including daily standups, grooming, demos, and retrospectives

Environment: MS Office Suite, Jira

Education

Masters in Business Administration – Western Governors University

B.A Business Administration with Informatics -South Westphalia University of Applied Science

Certifications

Certified Scrum Master - Scrum Institute

SAFe

PMP certified

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