Brianna Jones

Customer Service

****-* ***** ***** ***

Dublin, Ohio 43016

614-***-****

adyqqb@r.postjobfree.com

SKILLS

●Customer service

●Project organization

●Self-motivated

●Strong verbal communication

●Strong written communication

●Creative thinking

●Problem solving

●Private pilot

EXPERIENCE

The Ohio State University Airport, Dublin OH - CUSTOMER SERVICE REPRESENTATIVE

September 2022 - Present

●Coordinate arrivals and departures into KOSU

●Cross-reference multiple information systems to create situational awareness for incoming aircraft (Microsoft Teams and Excel proficient)

●Operate a point of sale system for multiple services and products

●Communicate and receive pilot requests, ensuring that proper information is shared between operations and line service technicians

●Effectively communicate using radios

National Veterans Memorial and Museum, Columbus, OH - GUEST EXPERIENCE ASSOCIATE

October 2020 - September 2022

●Cheerfully welcome guests from the front desk

●Promptly answer and return phone calls, making transfers as appropriate

●Give group-specific information on the museum, ranging from lengthy tours to concise overviews

●Write personal book reviews and historical articles for the museum website

●Assist in after-hours events; setting up equipment, checking people in, answering questions

●Sell memberships and effectively describe what is included with various member levels

●Acquired a CTA (certified tourism ambassador) certificate to assist guests from out of town with their stay in Columbus

●Provide audience-specific activities and services (wheelchairs, scavenger hunts, pins for vietnam veterans)

Cheryl’s Cookies, The Mall at Tuttle Crossing - Seasonal Sales Associate

October 2019- January 2020

●Efficiently operated the cash register

●Shared important details about sales and other offers

●Neatly organized displays

●Promptly restocked shelves whenever necessary

●Politely welcomed customers and assisted them in their shopping experience

●Completed all assigned tasks in a timely and efficient manner

EDUCATION

Hilliard Davidson High School, Hilliard OH - High School Diploma

August 2018 - May 2021

●Participated as a member in the marching band, extremely flexible in instrumentation (2017-2019)

●Track and Field 2021

VOLUNTEERING

●Helped set up and tear down the music stage at the annual Saint Brendan’s Festival (August 2018, 2019, and 2021)

●Assisted in loading and unloading the transport trucks for the Hilliard Bradley Marching band (August 2019-November 2019)

AWARDS

●Honors High School Diploma

CERTIFICATIONS

●Certified Tourism Ambassador (2021-Present)

●Student Pilot Certificate

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