John Daniel Mayfield

Fredericksburg, Virginia, USA 719-***-**** adyqq7@r.postjobfree.com

https://www.linkedin.com/in/john-mayfield-399748261/

*Open to relocation/remote work*

R E S U M E O B J E C T I V E

Achievement-oriented Customer Service and Administrative strategist with 7+ years of professional experience, boosting the client’s happiness.

Proven experience on maintaining the company’s operations running smoothly, helping on various projects and offering administrative aid; eager to innovate new and fast ways to complete tasks.

Helps identify problems in processes, proposing and devising high-impact solutions with a global vision, adapted to the best practices in the industry, eager to innovate new and fast ways to complete tasks.

Persevering and committed to the activities to be carried out, always guided by passion and optimism to obtain the desired results; exceeds productivity expectations and performance standards.

Characterized by strengthening customer sales experiences by understanding their needs, which is the key to guarantee the best experience; people-oriented with the ability to show compassion and empathy towards clients, hearing and engaging with their stories. W O R K E X P E R I E N C E

idX Corporation Environment Manufacturer and Solutions Provider Fredericksburg, Virginia Material Handler 2023- to date

Responsible for checking incoming deliveries to load and unload packages; receives and checks incoming pick tickets.

Organizes stock in the most efficient way, using forklifts, pallets, cranes, etc; pulls materials to fulfill orders properly, as well as wraps orders and places them on trucks for delivery.

Documents orders, materials and any stock movements, making sure all ordered material meets quality standards; monitors inventory levels and suggests new orders when needed.

XPO Logistics World-Class Transportation Solutions Henderson, Colorado Dock Worker 2020- 2022

Loaded and unloaded large shipments from trucks, which often involved several hours of physically demanding work, such as heavy lifting and standing.

Worked in a safe, efficient manner while adhering to the company’s safety policies at all times; conducted quality and safety checks according to occupational safety and health standards.

Achievements: Safely operated heavy equipment, such as but not limited to a converter dolly, motorized and manual equipment, including pallet jack, and forklift Operated a hostler in all types of weather, including severely inclement weather 62.5% above average, where they were expecting the workers to do 8 movements per hour, but personally reaching 13 (based on a Zebra TC77 barcode scanner). OSC Technical Technical Support and Consulting Services Denver, Colorado Lead Field Technician 2019- 2020

Effectively managed high-volume of inbound and outbound customer calls of varying complexity.

Addressed and resolved customer service requests which are often time-sensitive; accurately documented, researched, and successfully resolved customer service issues.

Managed incoming shipments from multiple locations, which included receiving and storing inventory; reviewed forms, files, records, and other documents to ensure accuracy and completeness.

Developed new methods for automating administrative reports to assist managers in making space management and budget decisions.

Maintained detailed records of transactions and prepared daily, monthly and yearly reports for managers.

Prepared a variety of documents for process and productivity improvements by evaluating areas for process improvements and determining root causes for problems.

Coordinated all on-site installations (e.g., camera systems, VOIP systems, fiber optic cable, etc.), maintenance, repairs and testing to ensure proper documentation of all related processes.

Diagnosed errors and technical problems, determining proper solutions to produce timely and detailed service reports. Achievements: Provided excellence within the customer service offered, identifying the root cause of clients’ issues and acting in accordance. Save-A-Tree Environmental Services Aurora, Colorado Plant Healthcare Technician 2018- 2019

Monitored, evaluated, and provided plant health care needs for residential and commercial properties; provided diagnostics and recommendations for biotic and abiotic conditions affecting trees and shrubs. Achievements: Monitored trees and shrubs in accordance with customer needs/requests Assessed storm restoration work during nights, weekends, and holidays, as needed Was available to perform other related duties as assigned. Diagnosed and saved customer biomes. Colorado Food Corp Leader in the Imported Meat Market Denver, Colorado Sales and Production Manager 2017- 2018

Resolved escalated issues with dissatisfied and angry customers to ensure their needs were fully satisfied.

In charge of setting up face to face sales meetings with clients and potential customers, as well as arranging promotional tastings for the product.

Monitored customer preferences to determine focus for sales and marketing efforts.

Routinely conferred with potential customers regarding equipment needs, suggesting specific equipment purchases.

Notified kitchen personnel about shortages or potential shortages, as well as detailed special orders.

Conducted quality and safety checks according to occupational safety and health standards. Achievements: Performed inventory reconciliation, verification of stock items, and reviewed incoming items for inclusion into inventory, improving warehousing procedures for organizing inventory Managed to close deals with clients, using superb salesman skills. Willow Run Liquors Liquor Store Broomfield, Colorado Stocker, Cashier, and Shift Manager 2015- 2017

Delivered a proactive customer outreach to handle complaints with a positive attitude.

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and there was adequate change for customers.

Stocked sales floor (all departments) with merchandise as needed; assisted in assembling marketing displays on the sales floor and then removing the displays based on management’s discretion.

Examined customer purchases for damages and price accuracy prior to completing customer transactions.

Coordinated with retail staff for product inquiries and price checks to ensure price accuracy. Achievements: Constantly improved the store’s processes, optimizing activities to guarantee superior efficiency. The Ranch Country Club Country Club in Westminster Westminster, Colorado Grounds Crew Laborer 2016- 2017

K E Y S K I L L S

Spanish Beginner • MS Word Advanced • MS Teams Advanced • MS PowerPoint Intermediate • MS Excel Intermediate • Strategic planning

•Team leadership •Innovative vision • Orientation to results • Growth mindset • Time management • Pragmatic decision making • Effective communication • Customer orientation • Adaptability to change • Proactivity and efficiency • “Hands on” approach • Analytical capacity • Commitment

•High productivity • Business analysis • Training, teaching and implementing safety protocols for equipment use, as well as hazardous material handling E D U C A T I O N

Diploma High School Palmer High School. Colorado Springs, Colorado A D D I T I O N A L I N F O R M A T I O N

XPO Winner Employee of the Month

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