Douglas Jack (“DJ”), SPHR, SHRM-SCP

*** ******* ****, *******, ** ● 917-***-**** ● adyqq6@r.postjobfree.com

Accomplished Talent Development professional with record of building and running initiatives that yield impact while championing inclusion and collaboration. Clear background of growing people using pragmatic approaches— stuff that works. Experienced within public, private & non-profit environments across consulting services, finance, healthcare, energy, and technology. Diversity expertise and life experience.

Descriptors: Smart, pragmatic, fun, balanced professional who drives practical solutions.

Standout Areas

Needs Assessments

Simple & Effective Initiatives

Leader Acceleration

Coaching & Mentoring

Belonging, Inclusion, Equity

Intercultural Communication

Data-Based Approach

Human-Centered Design

Hybrid Onboarding

Key Professional Experiences

Interim Director of Talent Development, Abarca Health,LLC 2022 – 2023

Crafted, communicated, and successfully executed enterprise calibration and leader growth process for for 500+ employees in this privately held PBM organization. Built multi-tier competency model to clarify expectations and push transparency for career growth. Completed guides that outline internal coaching, teambuilding, and leader development during this organization’s transition from hybrid to onsite work beginning summer 2023 (San Juan, Puerto Rico).

Asst. Director & Head of U.S. Talent Development, Firstsource 2021 – 2022

Created and drove U.S. talent development function for largest profit geography of India-based publicly traded firm. Designed and built an engaging, low-lift talent development format for critical populations in a hybrid work environment to support development retention in a challenging environment. Guided creation of global LGBTQ+ employee resource group with exec sponsorship.

Designed interwoven people development program focused on application of learnings.

Expanded learning coverage to encompass areas of mental health, wellness, and financial skills.

Spearheaded productivity initiatives for people leaders, yielding 23% reduction in regrettable turnover along with increase in quality metrics.

Senior Learning & OD Leader, Highmark New York/Blue Cross Blue Shield of WNY 2018 – 2021

Senior member of Talent & Organizational Development Team. Driver of OD, engagement, leadership development and mentoring initiatives for client groups in Buffalo, Albany, Philadelphia, and Sacramento. Responsible for development of leadership university to accelerate growth of all leaders in 2,000-person organization.

Designer of hybrid format manager & supervisor growth initiatives for over 280 professionals.

Business and leadership coach to 10+ leaders; support growth in leader behavior and results.

Developer of engagement surveys and protocol to ensure optimal follow-up on business themes.

HR Initiatives Consultant, Develop2Change People Solutions (Consultant) 2010 – 2018

Independent Talent & Management Development Consultant. Worked with leaders to conduct people assessment, talent development, performance management, talent reviews, team building, and selection decisions. Subcontractor to consulting firms on global assessment and coaching projects. Designer and driver of initiatives involving: succession, engagement, inclusion, and other broad people issues.

Leadership coach to several mid & top leaders. Repeatedly achieved measured changes in results.

Driver of succession & talent management initiatives, reducing poor decisions in the process.

Overhaul onboarding process and mile-markers, yielding 23% lower turnover for < 1 yr employees.

Design and run mentoring programs focused on diversity, engagement, retention, and skill.

Talent Management Lead, NY Power Authority 2012 – 2014

Organized and ran talent development, OD, and succession for 900-person BU including technology. Led talent growth program design and delivery. Managed external coaching and assessment providers while serving as internal business coach to professionals at this multi-billion dollar organization.

Drove end-to-end skills assessments, ensuring standardized evaluations, growth plans and reviews to identify hi-potential population and then foster faster career development.

Successfully coached 12 senior leaders facing new leadership challenges regarding employee, regulatory issues, and community/stakeholder opinions.

Designed & successfully delivered leader development programs with hybrid design elements and between-session assignments. Program drew strong ratings from over 90% of stakeholders.

Tools, Instruments, Certifications

Career Transition Coaching (TFC)

Coaching Skills Certification (Korn Ferry)

CPI-260 certified

Design Thinking Certification

DiSC Behavior Profile certification

FIRO-B certification

Gallup -Strengths Finder

Hogan Assessment Inventories

Lean Six Sigma

Mental Health First-Aider certification

MBTI

Predictive Index certified

Situational Leadership (Ken Blanchard)

SHRM – Senior Certified Professional

WorkPlace Big Five certified

360-degree Surveys –Voices, Via, others

Education

M.A., Intercultural Relations – behavioral sciences with focus on DEIB, Change, Adult Learning, Psychology.

McGregor School of Antioch University; Thesis: How People Management Works in Japanese Organizations

B.S., Industrial Management and Economics (double major)

Carnegie Mellon University, Pittsburgh, PA

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