Dawn Fernandez

Dispatcher/Dispatch Supervisor/Management.Transportation

Brooklyn, NY 11217

adyqpq@r.postjobfree.com

+1-559-***-****

I have Supervisor experience as well as Management experience.I am hard working,very reliable and a

multitasker.I have been in the transportation industry for 26 years

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Utog limousine - Lic Ny

January 2022 to June 2022

Took reservations assisted dispatch calling drivers out to work.

Caretaker

Freedom Care - Bklyn ny

January 2019 to June 2021

I took care of my patient gave medication.Took him to appointments ran errands cooked did laundry etc

On site dispatcher

Addison Lee Group - New York, NY

April 2018 to November 2018

I monitored a car line up and assured all drivers were properly dressed and had clean vehicles and room

in their trunks for luggage etc for Credit Suisse Clients.I took each client to their designated vehicle.I also

helped train new drivers on how the line up at Credit Suisse operated.

Dispatch Supervisor/ManagementLLP

Group americar transportation - New York, NY

July 2004 to February 2016

I took calls on a daily basis.I worked with multiple computers.I took reservations from clients,drivers

and potential new clients.Dispatched drivers assisted customers locate their drivers..gave directions

overseen a crew of 12 operators did schedules gave breaks monitored flights sat in on meetings with

owner and driver relations and other managers.

Reservationist/Dispatcher

Charge and ride - Long Island City, NY

September 1994 to April 2002

I worked on several computers,answered anywhere between 75-150 calls on a daily basis.I dispatched

drivers,assisted clients locating their drivers.Monitored flights and entered new client information into

the computer.I also trained new reservationist.

Education

Ged

Fdr high school

Skills

• Dispatch

• Management

• Scheduling

• Time Management

• Operations

• Customer Service

• I have customer service experience.I type 40 words or more a minute. (10+ years)

• Supervising Experience

• Logistics

• Leadership

• Office Management

• Delivery Driver Experience

• Spanish

• English

• Sales

• Car Wash

• Communication skills

• Dispatching

• Cashiering

Assessments

Call Center Customer Service — Completed

August 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting.

Full results: Completed

Reliability — Proficient

August 2019

Measures a candidate's tendency to be dependable and come to work.

Full results: Proficient

Personality: Customer Service Fit — Proficient

September 2019

Measures the traits that are important for high-quality customer service.

Full results: Proficient

Scheduling — Proficient

July 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts.

Full results: Proficient

Call Center Customer Service — Completed

December 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting.

Full results: Completed

Reliability — Familiar

January 2020

Tendency to be dependable and come to work

Full results: Familiar

Problem Solving — Familiar

August 2019

Analyzing relevant information when solving problems.

Full results: Familiar

Customer Focus & Orientation — Proficient

February 2020

Responding to customer situations with sensitivity

Full results: Proficient

Customer Service Fit — Proficient

September 2020

Measures the traits that are important for high-quality customer service.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Contact this candidate