TRISTAN GOMEZ

(Remote)

702-***-**** adyqpp@r.postjobfree.com www.linkedin.com/in/tristangomez

PROFILE

Motivated law enforcement professional with 15-years of experience, 8-years of customer service experience and multiple college degrees. Diplomatic and tactful with professionals and nonprofessionals at all levels of interaction. Accustomed to handling sensitive information and confidential records. Demonstrated history of producing accurate, time sensitive case reports meeting stringent guidelines.

CORE COMPETENCIES

Administrative Functions Mediation Research & Data Analysis Project Coordination Time & Resource Management Non-profit Organization Management

Schedule Management Internal Reporting Document Management Database Management Process Improvements

Court Filing & eFiling Client Management Organizational Planning Cross-Functional Collaboration & Team Support

EDUCATION

BS in Criminal Justice Purdue University Global Graduated: 2019

AAS Paralegal Studies Purdue University Global Graduated: 2014

Key Coursework: Skills of an Effective Paralegal; Civil Litigation; Legal Research; Legal Analysis and Writing; Legal Technology; Legal Ethics; Homeland Security; Research Methods; Writing for Legal Studies; Drugs and Alcohol in the Criminal Justice System

PROFESSIONAL EXPERIENCE

Enrollment Advisor Pearson Online Learning System, Remote May 2022 – Aug 2023

Maintains a minimum standard of outbound calls to prospective students.

Achieve speed to lead and contact efficiency metrics.

Adhere to lead management plan guidelines for each lead in the database.

Accurately record interactions with each prospective student in the database.

Run filters and reports to update daily trackers and team boards for the program teams.

Contribute to application/registration events as applicable for each team.

Be an active participant in cross-functional team events.

Conduct interviews and evaluate each prospective student based on his/her needs, desires, interests, qualifications, motivations and commitments in accordance with all school policies and procedures, all applicable federal and state regulations and all accrediting agencies standards and requirements.

Present information in a factual and ethical manner to prospective students and others regarding school’s programs and tuition.

Complete and maintain all required paperwork and data entry in an accurate and timely manner.

Work with other departments to ensure student satisfaction.

Verify criteria for admission to school.

Assist prospective students in completing the admissions process in the most efficient and supportive manner.

Serve as an advocate for prospective students.

Upholds all school policies, procedures, integrity, and ethical standards.

Provides marketing services by creating synergies with internal teams and Academic Partners which empowers the business to exceed objectives.

Works on the overall marketing strategy, which includes planning and implementation of

marketing initiatives

Mediator Tennessee Courts, Clarksville, TN Jan 2021 – Current

Facilitated and promoted organizational functions, including programs and principles of meditation to a diverse audience.

Managed scheduling, coordinated mediation sessions, and attended court while simultaneously assisting with reviews and consultations.

Oversaw record-keeping process to ensure availability of organized, updated documents.

Provided community with quality mediation services that demonstrate an open-minded, neutral, unbiased perspective.

Mediated and investigated consumer complaints and violations of consumer laws and regulations.

Interviewed complainants, suspected violators, and witnesses to consumer complaints.

Prepared and presented information on consumer issues to the public.

Instructor 5th Armored Brigade, Fort Bliss, TX Aug 2019 – May 2021

Facilitated classroom instruction to train 8,000 personnel in the fundamentals of law enforcement.

Created and designed engaging classroom materials, lesson plans, and activities on staff functions, team collaboration, and multi-echelon collective training procedures.

Maintained detailed documentation and records to track each student’s progress, grading classroom and activity participation, homework assignments, and exams.

Provided readiness training, validation, and administrative support for military units deploying internationally in support of law enforcement operations.

Developed and delivered training material on all aspects of military law enforcement, including law enforcement operations, procedures, professionalism, ethics and law, software for processing criminal offenders, case law, community policing, report writing, incident command and response, domestic response, investigations, critical skills test evaluation, military authority, jurisdiction, search and seizures, and military police desk operations.

Operations Manager 561 Military Police Company, Fort Campbell, KY Aug 2016 – Aug 2019

Planned, directed, and supervised administrative services, information management, and facility operations including a department of 131 personnel.

Managed inventory control for $5 million worth of military vehicles, equipment, supplies, and materials, conducting periodic inspections to mitigate property loss and identify any defective equipment.

Provided law enforcement assistance and support to Fort Campbell community.

Coordinated and organized the supportive services department to ensure all operations received the appropriate level or type of support needed to meet operational requirements.

Analyzed support operations and prepared comprehensive technical reports or oral briefs for submission or presentation to executive management.

Assessed existing internal processes and implemented changes to eliminate production bottlenecks, decrease safety risks, and increase communication clarity and speed.

Served as a Squad Leader and Operations Sergeant in a Military Police company, directly accountable for morale, training, health, and welfare of 12 soldiers.

Ensured readiness of a tactical squad to ensure capability of deployment in support of contingencies and operations globally.

Desk Sergeant / Office Manager United States Army, Vicenza, Italy Aug 2013 – Aug 2016

Received and handled all complaints and requests for assistance for more than 17,000 personnel supported by the United States Army Garrison, Italy and the surrounding communities.

Liaised with host nation authorities and United States Army CID Command and reviewed all Military Police reports/forms.

Prepared daily Military Police blotter and journal.

Supervised up to 15 Military Police soldiers tasked with performing law enforcement and security duties.

Oversaw operation of 4 Access Control Points and 3 satellite installations and operated as hub for military law enforcement reporting activity for the United States Army Garrison Italy.

Managed Military Police patrols, investigations, reports, installation security, and installation access.

Team Leader 545th Military Police Company, Fort Richardson, AK Mar 2018 – Dec 2018

Operated as a Team Leader in a combat support Military Police Company, overseeing training, maintenance, health, welfare, moral and combat readiness of 12 soldiers, military vehicles and equipment.

Planned, organized, directed, and supervised of all team operations, both combat and law enforcement; conducted pre-combat inspections

Counseled team and prepared reports on all personnel; performed duties as a Military Police Patrolman during law and order training, operations and community policing for the Elmendorf Air Force and Fort Richardson military installations of over 54,000 Soldiers, family members, and civilians.

Military Police Officer 34th Military Police Detachment, Fort Knox, KY May 2005 – Aug 2011

Conducted military law enforcement training and operations for the Fort Knox community.

Performed community-wide policing and engagement to ensure community safety.

Operated as Team Leader in a Military Police Detachment subject to world-wide contingency operations and deployments.

Managed training, health, and welfare of 2 Soldiers to ensure maintenance and serviceability of equipment.

Delivered training for Military Police Soldiers performing peacetime law enforcement functions for major training installation in addition to real-world deployment contingencies.

VOLUNTEER EXPERIENCE

Vice President of Veterans Hunting and Fishing Network Lincoln, MO February 2021 - Present

Assists with recruiting, marketing, administrative, and operational duties while meeting with sponsors.

TRAINING & CREDENTIALS

Secret Security Clearance

Additional Training:

Domestic Violence Intervention Training

Sexual Harassment/Assault Response and Prevention

Department of Defense Sexual Assault Advocate Certification

Advanced Military Sexual Assault Advocate Training

Introduction to Incident Command System Course

National Incident Management System Course

National Response Framework Introduction Course

Single Resource and Initial Action Incident Course

Combat Life Saver Course

Applied Suicide Intervention Skills Training

Texas Victim Assistance Training

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