Customer Service Medical Billing

KASHAMARA KENDRICK

*** ******* ****** ************, ** 42240 270-***-**** adyqpg@r.postjobfree.com

PROFESSIONAL PROFILE

Hands-on, task focused professional with strong communication skills leveraging prior customer service experience. Pays close attention to detail for high levels of quality and accuracy.

•Knowledgeable in Microsoft Word and Adobe Reader; Typing Speed: 70 WPM.

•Manages time and prioritizes duties in fast-paced, multi-task environments.

•Follows policies to ensure consistent standards.

KEY QUALIFICATIONS

Medical Billing & Coding ICD-9-CM HCPCS CPT Introduction to ICD-10-CM Co-Payments & Deductibles

Greenway PrimeSUITE Electronic Medical Records EHR/EMR Practice Management Software

Insurance Billing Procedures Insurance Verification Medical Records Management

Anatomy & Physiology Medical Terminology Disease Process HIPAA

Medicare, Medicaid, TRICARE CMS 1500 CMS 1450 (UB-04) EOBs Managed Care (HMO, PPO, and POS)

Insurance Claim Processing Electronic Payment Posting Appointment Scheduling

Government & Third-Party Payers Office Management Data Entry 10-Key Skills Microsoft Office/Word

EDUCATION

Hopkinsville Community College- Associates of Arts Degree, 05/2003 (GPA 3.0)

Ultimate Medical Academy – Medical Billing & Coding Diploma, 05/2015 (GPA 3.82)

Completed an intensive, accredited training program which included:

Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, and Medical Practice Management Systems.

Pursuing National CPC-A Certification

PROFESSIONAL WORK EXPERIENCE

Cumberland Hall Behavioral Hospital, Hopkinsville, KY

Billing Specialist- 08/02/2021- Present

Billing clients, insurance claims to their insurance.

P.A.C.S (PENNYRILE ALLIED COMMUNITY SERVICES), Hopkinsville, KY

Driver 09/19/2017- 08/2019

Drove clients to work, doctor’s appointments, to and from dialysis, anywhere that was within driving range and that was covered by

their insurance.

Office Max, Hopkinsville, KY

Cashier 07/2016- 03/12017

Work the cash register for when people come to check out their merchandise.

Greeting people when they enter the store.

Answer the phones.

Medical billing and coding, Hopkinsville, KY

Work from home

08/2015 –01/31/2021

Putting patient’s medical information to send to insurance company.

Calling the insurance company when insurance is rejected.

Calling patient’s when information is incomplete.

Bath and Body Works, Hopkinsville, KY 10/2014 – 01/2015

Cashier / Customer Service Representative

•Greeted customers and assisted customers with purchases.

•Monitored floor stock and replenished merchandise.

•Rang up sales at cash register.

Brazeway, Hopkinsville, KY 05/1998 – 09/2014

Production Associate

•Met production goals and objectives to maintain schedule and operating efficiencies.

•Kept facility clean and free of debris and maintained an orderly work area.

•Upheld positive work atmosphere by acting and communicating in a manner that promoted cooperation with coworkers and management.

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