S H A N I C E

D O U G L A S

Highly accomplished and talented sales representative with a remarkable track record of 14 years in sales and marketing. Known for exceptional customer service skills and an unwavering work ethic, consistently exceeding sales targets and building lasting client relationships. Demonstrated passion and fascination for sales, continuously seeking for opportunities for growth and professional development. Recent graduate and aspiring pharmacy technician with a strong foundation in pharmaceutical knowledge and the successful completion of relevant courses, complemented by the passing of the PTCB board exam. Combines a comprehensive understanding of sales principles with a determination to transition into a new career in the pharmaceutical industry. Bringing an impressive set of transferable skills, including exceptional interpersonal and communication abilities, keen attention to detail, and proven ability to adapt quickly to new environments. Highly organized and meticulous, adept at managing multiple task simultaneously while maintaining a strong focus on quality and accuracy. An energetic and dedicated professional, eager to leverage sales expertise. A strong customer service acumen, and newfound pharmaceutical knowledge to excel as a pharmacy technician. Possesses a genuine passion for providing exceptional healthcare support and delivering optimal patient care within a dynamic pharmacy setting. With a solid foundation in sales, a proven ability to learn quickly, and a deep commitment to professional growth, this motivated individual is poised to make a significant impact as a pharmacy technician, contributing to the success of the organization and the well being of its clients.

Madison Envy, San Antonio, Tx, Feb 2019 - Jul 2023 President, National Sales And Marketing Manager (Remote) PROFESSIONAL SUMMARY

EXPERIENCE

Maintained robust inventory of available products, avoiding delivery delays and maximizing profits

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Planned balanced approach combining servicing of established accounts with consistent prospecting for new business

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• Engaged customers and built connections to drive long-term sales Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions

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Interacted professionally with customers, informing individuals of sales promotions and driving product interest

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Consistently organized and restocked display racks to keep the store ready for customer needs

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Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale

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Built strong vendor, agency, and industry relations through frequent communication and interpersonal interaction

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Managed key internal processes to drive commercial results in customer database management and other areas

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Assisted in promoting services and solutions through Facebook, Twitter, and other social media channels

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Supported management by preparing sales forecasts, writing and editing documents, and conducting market research

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• Maintained company website on Wix by updating copy, images, and general San Antonio, Tx 78245

210-***-****

designerluxuries7@gmail

.com

CONTACT

SKILLS

PTCB EXAM CERTIFIED

SCIENCE OF

PHARMACOLOGY

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DRUG CLASSIFICATIONS-

OTC/RX MEDICATION

DOSAGES AND

FORMULATIONS

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• DISPENSING PROCESS

CALCULATIONS FOR

COMPOUNDING

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MEDICATION SAFETY AND

QUALITY ASSURANCE

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• TEAMWORK

• INVENTORY MANAGEMENT

• VERBAL COMMUNICATION

SCIENCE OF

PHARMACOLOGY

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MEDICATION DOSAGE AND

FORMULATIONS

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LAWS, REGULATIONS, AND

STANDARDS IN

PHARMACOLOGY

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• NETWORKING

• CUSTOMER RELATIONS

• MULTITASKING

• PROBLEM-SOLVING

Sister2Sister Tax & Accounting Services (Remote), San Antonio, Tx, Nov 2017 - Mar 2023

Professional Tax Preparer

Tax Act, South Bend, IN, Dec 2009 - Mar 2023

Professional Tax Preparer (Remote)

The Glitter Box, San Antonio, Tx, Jul 2017 - Mar 2020 VP, Regional Sales And Marketing Manager (On-site/Remote) website tasks

Prepared and reviewed simple and complex tax returns on behalf of individual and small business clients

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Obtained detailed information from clients outlining their taxable income and deductible expenses

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Researched tax issues to understand related laws and obtain favorable outcomes for clients

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Coordinated company's tax returns for paperless submission to state and federal authorities

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Used Tax Wise Software to prepare 1040, 1120, and 1065 forms with impeccable accuracy.

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Maintained knowledge and understanding of applicable tax laws and regulations.

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Prepared more than 40 tax returns per season for both business and individual customers.

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Researched tax issues to understand related laws and obtain favorable outcomes for clients.

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Coordinated company's tax returns for paperless submission to state and federal authorities.

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Completed required schedules to document income not previously subjected to required withholdings and meet liabilities for social security, Medicare and payroll income taxes.

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Submitted personal returns through online platforms and direct IRS filing software to minimize customer filing delays.

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Used Tax Act Deluxe & Self- Employed Edition to prepare 1040, 1120, and 1065 forms with impeccable accuracy.

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Prepared more than 100 tax returns per season for both business and individual customers.

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Reviewed clients' W-2s, supplementary income and expense documentation to prepare accurate tax returns with minimum liability.

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Assisted in promoting services and solutions through Facebook, Twitter, and other social media channels

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Built strong vendor, agency, and industry relations through frequent communication and interpersonal interaction

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Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal

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Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions

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Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales

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Consistently organized and restocked display racks to keep the store ready for customer needs

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Interacted professionally with customers, informing individuals of sales promotions and driving product interest

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• Maintained good working relationship with co-workers and management. Analyzed region performance data and competitive activity to support planning processes.

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Worked collaboratively with business managers to support new and existing locations in marketing efforts.

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Gifts Of Joy, South Bend, IN, Jul 2015 - Jul 2018 VP, Content Marketing Manager/ Sales Manager (On-site/Remote) February 2023

Pharmacy TechnicianMartinsburg College, Martinsburg, WV Core 40 Diploma

Penn High School, Mishawaka, IN

Boosted sales of products and services by creating and implementing innovative marketing strategies.

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Identified key issues, problems, and approaches and implemented appropriate solutions for remediation.

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Engaged, informed and inspired multiple audiences across varying brands and demographics.

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• Collaborated on SEO strategy and implications on content development. Managed content workflow and delivered content assets according to set plans.

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Stayed consistent with strategic marketing goals by tracking progress against objectives.

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• Edited text and images to follow with company's brand guidelines. Analyzed performance of key marketing activities, creating detailed reports for distribution to upper management.

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EDUCATION

Contact this candidate