Lisa Underwood

Hi, my names Lisa, been living in Texas 2yrs now, from Northern Ireland..

Hawkins, TX 75765

adyqn6@r.postjobfree.com

+1-903-***-****

Hi, my names Lisa and I'm from northern Ireland, been living in Texas 2 years now where I have obtained my level II security I answer a high volume of calls on three phone lines, dispatch radio while screening guests and residents using abdi I write reports through report executive and put in tickets and citations in there also. I do filing, faxing and copying, and data entry, take payments for boats and checking them for foreign bodies. Also being level II security and keeping residents and guests personal information. I apply rfid tags to cars and enter residents information to activate or change details etc. Left there in August and been working in a brand new gas station for the past few months alone, so running and stocking, ordering and receiving orders, pos system, lottery etc. I also had my own cleaning service for 15yrs back home, so alot of trust was given to me with people's homes and keys. I'm a quick learner, lots of common sense and really enjoy customer service either in face or on phone...

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Hawks mart - Hawkins, TX

August 2022 to Present

Open at 5am every morning,hold own key and alarm code,accept orders,make orders,lottery,coffee,gas pumps,stocking coolers,cleaning,have my own regular clientele. Security Dispatcher

Holly Lake Ranch Association - Hawkins, TX

December 2021 to Present

Dispatcher of patrol and taking calls, scanning driver's license. Entering data and reports into abdi. Level 2 security. Fully vetted. Recording times and information. Doing reports. Cleaner

PRIVATE - Northern Ireland

September 2004 to November 2020

Cleaning homes working for myself, vacuuming, dusting, making beds, washing dishes, doing laundry. Having a key to each home and being trusted with their residence and belongings. Cab Dispatcher/supervisor

Grab a cab - Northern Ireland

July 1997 to November 1999

Answering phones, taking bookings, dispatching up to 30 cabs on a daily basis, dealing with walk in customers, collecting money and writing receipts, reading maps. No computer work. Supervisor. Manage up to 4-6 people, make rotas etc.

Education

High school diploma

For hill girls high school - Northern Ireland

September 1988 to September 1993

Skills

• Cleaning Experience

• Caregiving

• Home Care

• Laundry

• Residential Cleaning

• Answering calls (10+ years)

• Working alone (10+ years)

• Making appointments and writing reciepts (2 years)

• Autism Experience

• Special Needs

• Food Preparation

• Meal Preparation

• Customer service

• Dispatching

• Security

• Surveillance

• CCTV

• Communication skills

• Report writing

• Working with Co workers (10+ years)

Certifications and Licenses

Level II security

Present

Tested on privacy and how to deal with different situations and customers. Assessments

Office manager — Familiar

September 2021

Scheduling and budgeting

Full results: Familiar

Social media — Familiar

November 2021

Knowledge of popular social media platforms, features, and functions Full results: Familiar

Supervisory skills: Motivating & assessing employees — Familiar November 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar

Work style: Reliability — Highly Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Customer service — Proficient

November 2021

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Highly Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Scheduling — Proficient

June 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Workplace safety — Proficient

June 2022

Using safe practices at work

Full results: Proficient

Work style: Reliability — Proficient

May 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work motivation — Proficient

June 2022

Level of motivation and discipline applied toward work Full results: Proficient

Attention to detail — Proficient

June 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative assistant/receptionist — Proficient July 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Data entry: Attention to detail — Familiar

July 2022

Maintaining data integrity by detecting errors

Full results: Familiar

Security guard skills — Familiar

July 2022

Assessing risks, enforcing security standards, and handling complaints Full results: Familiar

Work style: Conscientiousness — Proficient

July 2022

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Administrative support professional fit — Highly Proficient July 2022

Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient

Data entry: Attention to detail — Familiar

July 2022

Maintaining data integrity by detecting errors

Full results: Familiar

Attention to detail — Proficient

June 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Verbal communication — Proficient

July 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer focus & orientation — Familiar

July 2022

Responding to customer situations with sensitivity Full results: Familiar

Attention to detail — Proficient

June 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Caregiver fit — Familiar

August 2022

Measures the traits that are important for successful caregivers Full results: Familiar

Administrative assistant/receptionist — Proficient July 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Cleaner fit — Highly Proficient

August 2022

Measures the traits that are important for successful cleaners Full results: Highly Proficient

Scheduling — Proficient

June 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Attention to detail — Proficient

June 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Food service: Customer situations — Highly Proficient September 2022

Identifying and addressing customer needs in a food service setting Full results: Highly Proficient

Administrative assistant/receptionist — Proficient July 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Medical receptionist skills — Proficient

September 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Home health aide skills — Proficient

September 2022

Providing care to patients in a home setting

Full results: Proficient

Work style: Reliability — Proficient

January 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work motivation — Proficient

June 2022

Level of motivation and discipline applied toward work Full results: Proficient

Customer focus & orientation — Proficient

January 2023

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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