Customer Service Inventory Control
Resume:
Wendy Wells
Longs, South Carolina *****
**********@*****.***
Professional Summary
I have worked in the customer service field for over twenty years. I am a determined and strong minded at performing the best job possible. I am willing to do what it takes to further my knowledge at the job at hand.
Work History
June 2019 - March 2021
Captain Archies - 2200 Little River Neck Rd
Server
Explained menu items and suggested appropriate options for food allergy concerns.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Served food and beverages promptly with focused attention to customer needs.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Answered customers' questions, recommended items, and recorded order information.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
February 2017 - March 2019
Duffys Seafood Shack - Main Street North Myrtle Beach
Restaurant Manager
Carefully interviewed, selected, trained, and supervised staff.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Correctly calculated inventory and ordered appropriate supplies.
Led and directed team members on effective methods, operations, and procedures.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Reconciled cash and credit card transactions to maintain accurate records.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Managed staff schedules and maintained adequate coverage for all shifts.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Motivated staff to perform at peak efficiency and quality.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Purchased food and cultivated strong vendor relationships.
Implemented effective inventory control systems to reduce food spoilage and waste.
Skills
Food preparation and safety
Performance improvement
Business operations expertise
Recruitment
Inventory control and record keeping
Conflict resolution techniques
Order delivery practices
Passion for customer satisfaction
Staff Scheduling
Food service background
Point of Sale (POS) system operation
Education
Pinelands Regional High School Tuckerton NJ
Diploma College Prep
Certifications
Serv Safe Certification
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