Customer Service Transportation Coordinator
Resume:
Julet Topey
Edmonton, AB 780-***-****
******@*****.***
Transportation Coordinator
Versatile Transportation Coordinator with demonstrated expertise in coordination role, strong working knowledge of operational procedures, above-average communication, collaboration, and delegation skills with strong decision-making capabilities. Proficiency in resolving administrative issues and escalations, collating reports, and stock transfer management. Self-starter with a proven track record of stellar customer service, keen attention to details and balancing complex scheduling.
Time and resource optimization Confidentiality
Calm under Pressure Conflict Resolution Prioritization
Customer Service Excellence Sound Judgement Organized
Software Skills: Microsoft Office Suite (Word, Excel, Access, PowerPoint).
SAP Software
Experience
MTE Logistix, Edmonton, AB January 2023 – Present
Transportation Coordinator
Adept in coordinating and optimizing delivery, receiving schedules, and troubleshooting customers inquiries and urgent escalations. Liaise and provide daily feedback and statistical summaries to the Leadership team on adherence and operational performance.
Manage and coordinate scheduling of dispatching, routing, and tracking through multi-modal transports.
Coordinate freight between shippers and dispatchers to ensure on-time delivery and efficient transportation.
Construct Bill of Ladens and Routing information of products agreements into accounting systems.
Generate inbound and outbound schedules for pick-ups and deliveries.
Prepare shipping documents, arrange transportation, and schedule the rail, TL & LTL pick-ups, and deliveries.
Generate daily, weekly monthly management reports.
Manage, investigate, and maintain inventory records and reconcile products into ERP and EWM (SAP).
Appoint tasks to appropriate team members.
Train new employees regarding dispatching and service representatives.
Develop and maintain professional relationships with Breweries, Shippers, and Consignees.
April 2019 – December 2022
Dispatcher
First point of contact for customers; provide excellent customer service and administrative support to the warehouse to ensure efficient operation and flow of work.
General administration supporting company operations.
Dispatch and assist drivers for inbound and outbound of goods.
Schedule appointments for inbound and outbound by email and telephone.
Prepare customers’ shipping documents including preparation of export documents.
Documentation and file management.
Procurement and acceptance of materials and supplies.
Coordinate material and product movements internal and external to the company.
Arrange shipments by checking stock to determine inventory levels, anticipating delivery requirements, and placing/expediting orders.
Verifies items shipped by matching BOLs, reconciling quantities, and noting discrepancies.
McDonald’s Restaurant November 2016 – April 2019
Night Supervisor
Team minded supervisor with hands-on experience. Skilled in training employees in various positions, dynamically applying experience and customer service while being an independent decision-making and sound judgement to positively impact the restaurant’s success.
Manage restaurant operations and administer orders from customers for food and beverage.
Maintain and enforce service and SOP standards as envisioned by management.
Train associates and respond to customers’ queries and complaints in a positive way.
Supervise restocking of inventory from storeroom and track stock levels.
Supervise all levels of service and interact with customers.
Supervise and ensure a tidy and clean restaurant and to attract all customers for its operation.
Key Accomplishment
Received the Late-Night Execution Award for 2017
Education
BCOM+ - Accounting Major, Athabasca University, Athabasca, AB Present
Diploma - Legal Admin. Assistant, Academy of Learning College, Edmonton, AB 2016
Diploma - Accounting and Business Admin., ACCA, Kingston, Ja. (UK Equivalency) 2008
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