Lynette M Premdas Khan

** ******* ******

South Tower PH #3811

Toronto Ontario M5J 2H2

adyqml@r.postjobfree.com

Phone: cell: 416-***-****

Home: 416-***-****

Dear Sir / Madam:

It has come to my attention that you are in the market for a competent and reliable individual for your company. I am enclosing a copy of my resume for your review and consideration.

My previous work experience has enhanced my hands-on ability as well as it demonstrates my unquestionable and creative skills. I know that I will qualify for the position available within your company.

Having worked to meet strict deadlines has proven my ability to work well under pressure whilst thriving in a team environment.

An opportunity to discuss my qualifications and the asset I would be to your organization would be greatly appreciated.

Thanking you in anticipation for your consideration of my enclosed resume and I look forward to hearing from you.

Sincerely,

Lynette Premdas

Lynette M Premdas Khan

99 Harbour Square

South Tower PH# 3811

Toronto Ontario M5J 2H2

adyqml@r.postjobfree.com

Phone: cell: 416-***-****

Home: 416-***-****

Objective:

To provide excellent service in the areas of administration and customer relations. Extensive knowledge of computer skills. Able to work in a team oriented environment that is mutually rewarding for the productivity and growth of the organization.

Professional Profile:

• Extremely experienced in providing excellent Administrative / office Support

• Experienced in the Life Insurance Industry areas of Long and Short Term

• Disability Medical / Dental Claims/ Life/ Death/ Mortuary Claims

• Experience in Auto Accident Benefit Claims / Property Casualty Life Travel

• Experienced in a wide range of Customs / Immigration Citizenship Services

• Experienced in the Airline and Airport Industry (Trinidad & Canada) Passenger Service Agent

• Excellent Customer Service skill with the ability to work in a fast pace

• environment.

• Experienced in solving customer concerns and special request as required

• operating a nine-line Switchboard as a backup receptionist.

• Excellent interpersonal and communication skills, verbal and written

• Strong organizational and time-management skills.

• Able to maintain a professional and efficient working environment while

• attending to other numerous and spontaneous duties that may occur.

• Highly motivated individual who is able to work in an unsupervised

• environment.

Work Experience

August 1 2007 – June 24, 2022

Global Benefits Insurance Company

Senior Disability STD / LTD Claims Analyst

• Processing Long / Short Term Disability Claims / Life / Death Benefit Claims

• Mortuary Claims, Medical /Dental resolving and finalizing claim payments with WSIB,WCB and CPPD Benefits

• Ministry of the Attorney General Benefit, Tribunal decisions, Early Retirement

• Pension, FRO, E.I. Benefits and Revenue Canada, prepared files for Litigation,

• dealt with Lawyers in person / via conference calls, Doctor’s booking appointments for Independent Medical Examination (IME)

• Review all medical information to assess and qualify members for a Disability and Retirement Pension return to work policy. Thorough investigation of all medical claims information received before approving for the benefits.

• Investigate fraudulent claims deny approval based on the information received especially from IME Reports. Out of Country Travel Medical and accident.

• Insurance claims dealing with OHIP Out of country claims department,

• Calculation and approval of Disability. Pension claims CRA Revenue Tax

• Deductions, Assisting with medical and dental inquiries daily.

• Meeting with Members, assisting with the completion of all medical documents for benefits.

• Ensure compliance with Federal and Provincial Laws and regulations. January 2003- October 2006

Standard Life Insurance, Toronto Ontario

SNR Disability Claims Analyst

• Process Long / Short Term Disability claims, out of country

• Dealing with Doctors re medical information missing, CPP claims working

• with the Tribunal verifying Employment Insurance re STD claims January 1981- October 2000

Confederation Life / Manulife Toronto Ontario

Senior Medical / Dental computer Analyst

• Data entry medical claims, dental claims, and process cheque for clients

• Process Long / Short Term Disability claims

• Underwriting, prepare policy benefits

• Deal with medical professionals in different fields (Chiropractors, Doctors)

• Process dental claims due to accidents

• Investigate Suicide / Fraudulent claims, meeting with clients on a day-to-day basis discussing approval or denial of their claims. Providing any additional medical information to approve claims regarding current Disability

• Discussing the IME appointments

• Assisting the Supervisor with daily concerns, and customer service

• Familiar with Bill 159/ 164

Education:

Completed A.S.J.A. Girls College Trinidad Graduated with 8 G.C.E.O. Levels Completed one year at Naparima Girls College (Trinidad) graduated with 4 A Level Certificate.

Certificates:

Commissionaires / Corps of Canada Great Lakes: Customer Service Talk Techniques, Emergency First Aid, CPR, (Saint John’s Ambulance) Canadian Police Information Clearance Certificates WHMS Certificate, Dangerous Goods Certificate (Air Canada)

Computer skills:

Trained in Microsoft, Excel Word, Power Point, Internet Explorer, Outlook, Sabre, Hugo, Apollo Systems, Open Sky

Extracurricular Activities:

Member of the Red Cross and the ST John’s Ambulance Brigade-Volunteer and charity work for Churches, helping to bring Sick Children from the Caribbean for treatment at the Sick Kids Hospital

Languages spoken English basic French and Spanish

References available upon request

Contact this candidate