Customer Service Representative

Meakil Bell

Appleton, WI ***** • 920-***-**** • *********@*****.***

Professional Summary

Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses. Work History

Sr. Customer Service Representative

MEAKIL BELL

With over 20 years experience.

Owner/Operator, 04/2005 to Current

s On Now Entertainment

Plan and organize events for clients

Provide entertainment services for special events

Sub-Contract work for Dj's, Photographers &

Entertainers

Help customers set up online accounts

Reset passwords and help customers retrieve information Help customers navigate through the website

Help customers to manage and change options for their school or district. Laundry Worker, 09/2022 to 11/2022

Doubletree By Hilton

Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.

11/2021 to 03/2022

OSL Wireless

Sale & Connect customers with cell phone service from the major carriers Weekly coaching of team members to increase sales, and boost team morale. Customer Service Rep, 02/2021 to 11/2021

Check 'N Go

Processing

Loans, Cashing Checks

CSR Rep, 10/2020 to 01/2021

Kelly Services, VF Corporation, Timberland

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Web Support Specialist, 04/2019 to 11/2019

School Specialty, Inc

Responded to customer inquiries and provided technical assistance over phone and in person. Diagnosed and troubleshot hardware, software and network issues. Researched and identified solutions to technical problems. Configured hardware, devices, and software to set up work stations for employees. Customer Care Representative, 10/2018 to 02/2019

Alta Resources

1

Inbound for the Kimberly - Clark Program 2

Taking calls concerning products like Huggies, Wipes, & Pull -Ups 3 Resolving customer complaints 4

Issuing Reimbursements to customers

Customer Service Representative, 09/2017 to 02/2018 West Business Solutions

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Dental Customer Service, 09/2015 to 07/2016

Humana Insurance

Determine charges for services requested, collect deposits or payments, or arrange for billing Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Check to ensure that appropriate changes were made to resolve customers' problems Review insurance policy terms to determine whether a particular loss is covered by insurance Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Customer Service, 02/2013 to 08/2015

West Business Service

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Determine charges for services requested, collect deposits or payments, or arrange for billing Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Solicit sales of new or additional services or products. Customer Service Rep, 10/2008 to 09/2011

At&t

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Determine charges for services requested, collect deposits or payments, or arrange for billing Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Review insurance policy terms to determine whether a particular loss is covered by insurance Solicit sales of new or additional services or products. Education

Business Administration

Kaplan University - Davenport, IA

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