Customer Service Representative
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Alice Harper
Licensed Claims Adjuster
North Little Rock, AR 72117
**************@*****.***
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success. Authorized to work in the US for any employer
Work Experience
OTR Driver
ACERTUS - Atlanta, GA
March 2020 to Present
Monitored traffic conditions and applied defensive strategies to avoid accidents. Utilized GPS to optimize routes and continuously meet estimated delivery times. Achieved consistently high customer scores due to exceptional service. Documented daily mileage, gas and other data.
Saved on gas costs every month by planning more efficient routes. Planned and executed efficient routes to optimize time and fuel costs. Documented customer service issues, expenses, mileage and other key information. Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Checked vehicle after shift for damage.
Demonstrated professional conduct with clients to deliver outstanding customer service. Independent Contractor
Independent Contractor
Lyft - San Francisco, CA
March 2018 to Present
Achieved consistently high customer scores due to exceptional service. Utilized GPS to optimize routes and continuously meet estimated delivery times. Transported clients to events and programs according to activity schedule. Provided outstanding service to new and long-standing customers by a ending closely to concerns and developing solutions.
Interacted with customers which helped to builds positive relationships. Cleaned, disinfected and prepared vehicle for safe drop off Licensed Claims Adjuster
AAA The Auto Club Group - Tampa, FL
September 2022 to October 2022
First Notice of Loss for Hurricane IAN insured, Document and update Claims for Insured, transfer to correct department and assist Insured in any way needed Claims Representative
Worley - Carrollton, TX
September 2021 to October 2021
Make initial contact with insured, verify deductible inform them of the process, worked with Alacrity for Ida claims in Property which included but not limited to Wind,Hail,Water Mitigation and communicated and/or forward to Adjuster assigned to and set letters also assigned adjuster
Customer Service Representative
Covansys - Lenexa, KS
August 2005 to July 2006
Assessed customer account information to determine current issues and potential solutions. Consulted with customers regarding needs and addressed concerns. Fielded customer complaints and queries, fast-tracking them for problem resolution. Made outbound calls to obtain account information. Trained new employees on procedures and policies to maximize team performance. Education
Certification in Business
Alameda College - Alameda, CA
Associate of Arts in All Lines Adjuster
Hurriclaim Training Academy
High school diploma or GED
Skills
Do you have any of these top skills employers are looking for? Tractor-Trailer
3G
Carpentry
Welding
Tanker Experience
Blueprint Reading
Landscape Maintenance
English
Dismiss
Basic math
Time management
Time management
Math
Commercial Driving
Box Truck
Microsoft O!ce
Delivery Driver Experience
Mechanical Knowledge
Vehicle Maintenance
Sales
Flatbed
Load & Unload
Lawn Care
5G
Food service
4G/LTE
Customer service
Telecommunication
Freight Experience
Transmissions
Former CNA - 10+ years
Medical terminology - 10+ years
Nursing administration - 10+ years
Nursing administration - 10+ years
Word processing
Medical terminology
Analysis skills
Communication skills
Computer skills
Typing
Computer Networking
Certifications / Licenses
Adjuster license
September 2021 to October 2023
Texas Louisiana Georgia and Florida Alabama
Driver's License
Additional Information
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Military Service
Awards
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