Assistant General Manager Customer Service
Resume:
Scott Conover
Ocoee, FL *****
adyqlb@r.postjobfree.com
Highly proactive General Manager and Executive Chef with 17 years of experience in team leadership in the restaurant and hospitality industry. Background includes front/back-of-the-house operations, sales, management, staff development and training, recruitment, special events and vendor negotiations.
Work Experience
Restaurant Manager
Millers Ale House - Orlando, FL
November 2021 to May 2023
High energy restaurant manager handling both front and back of the house functions.
* $10.5 M annual sales
* Schedule and direct staff in daily work assignments to maximize productivity
* Conduct daily pre-shift and departmental meetings to insure organizational efficiency
* Optimize profits by controlling food/beverage and labor costs on a daily basis
* Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met
* Efficiently resolve problem or concerns to the satisfaction of all parties Multi-Unit General Manager / Chef Rotation
OTG Management - Newark, NJ
November 2017 to June 2021
Responsible for Leading and giving directions to three separate high-volume restaurants on a daily basis.
*In charge of Coordinating, directing and planning everyday business operations, Forecasting, Scheduling, Labor analysis and budgeting.
* Skilled at training management and staff to the highest standard of customer service, ensuring increase customer satisfaction, reduced staff turnover rates and a rise in sales through upselling techniques.
* Savvy marketer with a track record of improving revenue, reducing turnover and increasing guest satisfaction
Assistant General Manager/Kitchen Manager
Joe's Crab Shack - South Plainfield, NJ
August 2015 to July 2017
* Managing $6.5M annual sales
* Maintained the best LBW numbers in the region for the past year.
* Total EOY waste was $258 (-0.34%) while accurately calculating inventory levels and orders
* Developed, implemented and managed business plans to promote profitable food and beverage Sales Restaurant Manager
TGI Fridays - Township of Woodbridge, NJ
March 2014 to August 2015
* $5.5M annual sales
* Promoted to bar manager within 6 months.
* Created fun team building activities to engage staff in up-selling to boost revenue targets, focus and raise PPA to best in the region and a lower our turn time average.
* Efficiently resolved problems by holding weekly department meetings
* Best LBW cost in the region for 8 months straight
* Awarded Bronze Star Award for outstanding achievements by General Manager.
* Awarded Silver Stare Award for outstanding achievements by VP David Horn. Executive Kitchen Manager
The Cheesecake Factory - Edison, NJ
September 2007 to February 2014
* $15.5M annual sales
* Managed a scratch kitchen with 274 menu items executed daily while overseeing a management staff of 12 and kitchen staff of 150.
* Responsible for weekly forecasts and creating templets, labor/productivity, food efficiencies, PLOUGH, SPLH, labor vs schedule and labor flex.
* Carefully interviewed, selected, trained and supervised staff.
* Calculated inventory and ordered appropriate supplies.
* Conducted and reviewed timely performance evaluations for all kitchen staff and managers.
* Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Education
High School Diploma
South Brunswick High School
Associate of Applied Science in Hospitality Management Mercer County College
Skills
• High Volume Restaurant Management
• Food/ Beverage Management
• Customer Service
• Team Leadership
• Budgeting/Forecasting and Financial Analysis
• Relationship Building
• Staff Development
• Training and Development
• Inventory/ Cost Control
Certifications and Licenses
ServSafe
Food Handler Certification
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