Store Manager Customer Service
Resume:
Kevin Pape
Ludington, MI *****
***********@*****.***
RETAIL STORE MANAGER
~ Instrumental in turning-around underperforming operations ~ S trategic-minded retail management professional with 20+ years progressive experience boosting bottom lines for multimillion-dollar retail operations. Skilled in cultivating high-performance personnel and establishing solid vendor relations. Adept at identifying and correcting operational deficiencies and streamlining processes. Dedicated to delivering exemplary customer service.
Work Experience
Sales Specialist
Spectrum Communications - Ludington, MI
October 2022 to Present
I handle sales and all measures of customer service Store Manager
J&H Family Stores
June 2021 to October 2021
Responsible for store operations, conditions and standards Store Manager
October 2017 to April 2018
Responsible for all operation, compliance and maintenance areas at high volume C-store
General Manager
Pilot Travel Centers - Ehrenberg, AZ
January 2014 to December 2017
Responsible for all store and compliance operations General Manager
Party City - McAllen, TX
January 2012 to December 2013
Directed operations; supervised 30 Associates. Improved sales by driving instock and focused Customer Experience training. Improved store standards and conditions. Responsible for basic and seasonal planning and execution. Co-Manager
Hobby Lobby - McAllen, TX
January 2011 to December 2012
5/2011 – 7/2012
Store Manager in Training position: Responsible for seasonal transitions and operations. Labor-intensive operation requiring training and application in various departments and processes. Store Manager/Save-A-Lot Food Stores
Save-A-Lot - Dallas, TX
January 2010 to December 2011
9/2010 - 5/2011
Directed Operations; supervised 20 Associates. Drove sales, financial and compliance operations. Identified operational issues and resolved through strategic planning. Worked closely with small staff in merchandise flow, planning and customer satisfaction. Wal-Mart - El Paso, TX
January 1998 to December 2010
Store Manager/Super Center Store Manager
waste management - Pahrump, NV
August 2005 to January 2010
Directed operations; supervised 360 Associates. Drove P&L, budget administration, vendor relations, compliance, and expense control. Identified operational issues, and developed strategic plans. Cultivated teamwork-centric environment, and mentored direct reports. Facilitated workshops on inventory control, employee relations, community relations, and compliance. Forecasted sales and trends. Key Achievements:
· Maintained strong financial performance with net profit significantly above company average and among highest company-wide.
· Introduced community’s only recycling program in partnership with waste management service.
· Cultivated positive community relationships with Nye County School Board, Pahrump Valley Rotary, and Local Business Leaders forum.
· Recognized as Nevada’s “Large Employer of the Year 2009” by Disabled American Vets.
· Honored as “Store of the Year” by servicing warehouse based on logistics and support operations.
· Orchestrated and promoted Annual Children’s Back to School Health Fair. Store Manager/Neighborhood Market Store Manager
TX - El Paso, TX
March 2004 to August 2005
Charged with turning-around underperforming store; supervised 115 Associations and daily operations. Key Achievements:
· Catapulted P&L status from loss to $1M+ net profit.
· Revitalized failing operation by identifying and correcting vital operational deficiencies; earned
“Divisional Store of the Year 2005”award.
· Boosted sales 20% by refining delivery and replenishment processes. Co-Manager
TX - El Paso, TX
September 2002 to March 2004
Drove operations for $130M store with 520 employees; reported directly to Store Manager. Developed sales and merchandising plans; coordinated implementations with Associates. Drove marketing efforts to target Hispanic neighborhood. Strategically managed general merchandise mix based on trends, reduced markdowns, and improved in-stock rates. Key Achievements:
· Coordinated operations single-handedly during 1-year absence of Co-Management partner.
· Maintained strong sales and exemplary customer service during store remodel phase.
· Streamlined food operations through effective vendor and delivery logistics coordination. Assistant Manager
TX - El Paso, TX
February 1998 to September 2002
Coordinated retail functions, including food, general merchandise, overnight shifts, and office operations. Supervised Associates, and resolved customer issues. Key Achievements:
· Earned promotion to Co-Manager based on outstanding job performance. District Culinary Supervisor
Merle Boes Inc - Holland, MI
4/2018-7/2020
Responsible for multiple restaurant operations and food service within convenience stores Education
Bachelor of Arts in Communications
Western Michigan University - Kalamazoo, MI
Serve Safe Food Safety
Profit School
Skills
• Food service
• Supervising experience
• Merchandising
• Budgeting
• Culinary experience
• Inventory control
• Stocking
• Sales
• Supply chain management
• Food safety
• Logistics
• Warehouse experience
• Marketing
• Maintenance
• Profit & loss
• Strategic planning
• Retail management
• Forecasting
• Assistant manager experience
• Employee relations
• Cooking
• Leadership
• P&L Management
• Mentoring
• Supply chain
• Store management
• Events management
• Negotiation
• Customer service
Certifications and Licenses
Food Handler Certification
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