Customer Service Front Desk
Resume:
Jeffrey Abramson
Council Bluffs, IA *****
adyqkc@r.postjobfree.com
Willing to relocate: Anywhere
Work Experience
Operations Manager
Comfort Suites - Council Bluffs, IA
September 2019 to July 2022
Day to day duties manage staff daily meetings with vendors help guest Front Desk Night Auditor
Fairfield by Marriott - Omaha, NE
December 2015 to September 2019
Audited and balanced reports from the previous shifts
• Scheduled guest wake-up calls and reservations for the following day
• Assisted guests with all of their needs during their stay, while providing excellent customer service.
• Responded to guest inquiries, concerns and complaints as needed to assure customer satisfaction
• Assisted guests with all of their needs during their stay, while providing excellent customer service. Front Desk Night Auditor
Stay Bridge Suites - Creston, IA
June 2013 to December 2015
• Assisted guests with all of their needs during their stay, while providing excellent customer service.
• Audited and balanced reports from the day shifts
• Scheduled guest wake-up calls and reservations for the following day
• Responded to guest inquiries, concerns and complaints as needed to assure customer satisfaction Front Desk Auditor
Holiday Inn Express - Carter Lake, IA
April 2006 to June 2013
• Ran EOD computer functions so they were completed by the end of the shift
• Prepared guest bills for next-day checkouts and processed reservation cards
• Balanced cash drawers and recorded receipts
• Responded to guest inquiries, concerns and complaints as needed to assure customer satisfaction An
• Answered phones and placed reservations, whiles building lasting business to customer relationships Prepared guest bills for next-day checkouts and processed reservation cards Front Desk Auditor
Comfort Inn Suites - Omaha, NE
April 2003 to June 2006
• Audited and balanced reports from the day shifts
• Assisted guests with all of their needs during their stay, while providing excellent customer service.
• Answered phones and placed reservations, whiles building lasting business to customer relationships
• Prepared guest bills for next-day checkouts and processed reservation cards
• Responded to guest inquiries, concerns and complaints as needed to assure customer satisfaction An
• Balanced cash drawers and recorded receipts
Assistant Front Desk Night Manger
El Cortez Casino - Las Vegas, NV
August 1991 to April 2006
• Supervised overnight front desk staff and assisted with training efforts for new staff
• Assisted V.I.P. Host with special request for V.I.P. services to maintain customer satisfaction
• Checked figures, postings, and documents for accuracy. Recorded, stored, accessed, and/or analyzed computerized financial information
• Understood and implemented principles of auditing, balancing and closing out accounts to accurately maintain organized spreadsheets for the hotel
Education
Bachelor of Arts in Hotel Business Management
University of Nevada
High School Diploma
Harry A. Burke School - Omaha, NE
Skills
• Front desk
• Guest services
• Microsoft Office
• Customer service
• Night Audit
• Auditing
• Cash Handling
• Upselling
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