SONIA BETTENCOURT

978-***-**** Revere, MA - ***** adyqk5@r.postjobfree.com

SUMMARY

Skilled Order Fulfillment Specialist with 20+ years of experience in logistics and customer service. Adept at managing customer orders and ensuring timely delivery. Experienced in inventory management, shipping and receiving, and warehouse operations.

PROFESSIONAL SKILLS

Shipping & Receiving

General warehouse knowledge

Sensitive material handling

Customer Service

Microsoft Dynamics GP

Material inspections

UPS shipping software knowledge

Data Entry

Kronos

Oracle

Assembly

Organizational skills

Industrial cleaning

Sorting machine

Logistics

Hazardous material

Payroll liability and deductions

Microsoft Office

Pitney Bowes shipping

FedEx shipping software knowledge

Multitasking and prioritization

Typing

Trilingual (English, Portuguese and Spanish)

Slack

Package preparation

Flexible schedule

Uploading documents

WORK EXPERIENCE

Shipping and Receiving Associate Feb 2023 – Jul 2023

Chelsea Clock Company

Over see incoming and outgoing shipping activities.

Manage day to day shipping and receiving activities, utilizing knowledge of shipping procedures, routes, and rates.

Coordinate with sales, production, and purchasing to manage the most efficient methods of shipping and management of proper record keeping on all receipts.

Ensure accuracy of shipments by checking shipping orders and/or service orders as to item quantity, serial number of item as requred, customer and shipping information.

Perform wrapping and packaging of various sizes and quantities of clocks, barometers and other related components.

Coordinate daily pick-ups and delivery of shipments with UPS and FedEx, received clocks, barometers, purchased materials and other related components from vendors and customers.

Tending to daily customer pick ups, and answering questions pertaining to their clock repairs.

Shipping and Receiving Associate Mar 2022 – Nov 2022

Color Health Inc.

Color is a population health technology company which provides genetic tests and analysis directly to patients as well as through employers.

Strict Covid 19 Safety Protocols, including daily Covid 19 testing for all employees, N95 respirators, full length lab coats and latex gloves. A full cleaning and disinfecting of the entire work area every two hours.

Received deliveries, scanned packages into the incoming Tracker.

Open boxes and sort Covid tests into containers, separating the good tests from the bad tests.

Prepare the good Covid tests to run in the test sorting machine to be processed.

Once processed, pack tests into boxes making sure paperwork is attached.

Administrative Assistant Sep 2019 – Nov 2021

DHL Supply Chain

Provide administrative and clerical support to management including the management of personnel records.

Work under general supervision of the General Manager while providing personal secretarial services and administrative assistance,

Exercise discretion and judgment on occasion and provide courteous, responsive, and accurate information to associates, and became responsible for ensuring payroll accuracy within Kronos time-keeping system, facilitated short term disability, personal, and FMLA leaves for the team members. Data entry for time sheets for punch errors, vacations, and sick pay as well as record keeping of all personnel, training and safety files.

Translated Spanish for the management team.

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing and composing and typing correspondence

Answered and managed incoming and outgoing calls while recording accurate messages

Responsible for completing special projects, as assigned by the office administrator

Greeted vendors and office visitors, providing direction for appointments

Order Filler Picker Mar 2019 – Sep 2019

DHL Supply Chain

Picking orders, verifying order accuracy by checking for correct item, quantity, and batch prior to packing, packing orders accordingly to ensure enough dunnage for the same shipment.

Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

Picked up heavy objects using proper lifting techniques to avoid personal inquiries.

Select products and items from shelves and pallets for customer orders.

Labeled boxes and placed in outbound collection areas.

Packed fragile items with bubble wrap to prevent breakage during shipping, followed by a Fragile sticker attached to the box.

Attended company safety meetings to implement new measures.

Packing Manager Apr 2001 – Jan 2019

Fulfillment America

Managed 30 plus floor associates in the picking and packing department, verified the orders were picked correctly and ensured they were delivered to packing in a timely manner.

Responsible for keeping my teams training up to date coaching and interacting with the team.

Implementing job procedures and requirements directed by the client.

Translated for other managers as needed.

Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to hhigher authoritites.

Assistant Manager Jan 1997 – Nov 1999

Saztec., Inc.

Data Entry such as uploading resumes and correcting errors, record keeping, filing documents, answering phones, taking messages and directing to the affected party.

EDUCATION & CERTIFICATIONS

High School Diploma Jun 1996

Greater Lowell Technical School, Tyngsboro, MA

AWARDS

Good Attendance Award.

Won first place in a Vica competition, (typing contest).

Art Award for the best in Art Class.

Contact this candidate