GEORGE D. KNIGHT

Atlanta, GA Ph: 678-***-**** Email: adyqk3@r.postjobfree.com

(Senior IT Manager / Program Manager)

CORE COMPETENCIES

Budget Management

Product Development

Human Resource Management

Program/Project Oversight

Risk Management

Staff Recruitment

Project Life Cycle

Research Methodologies

Training & Instruction

Scrum Essentials

Project Management Information Systems

Change Management

SUMMARY

Accomplished Information Technology Senior Manager with progressive career record spanning full range of IT/ITIL/ITMS operations. Team-oriented leader with over 25 years’ experience building successful team environments. A Manger that thrives under pressure, enjoys new challenges, and is dedicated to the profession. Cross-functional communicator that easily interfaces with executives, function level resources, clients, and vendors. Skilled at developing relationships at all levels within an organization in order to effectively manage in environments that experience continuous change and conflicting priorities.

Provided network program oversight for the recent merger between SunTrust and BB&T banks. Over a two-year period, we utilized $100 Million budget using both PMI and AGILE project methodologies to integrate existing network and voice technology infrastructures affecting customer and enterprise applications onto Truist’s architecture and domain.

Directed and implemented two enterprise level data-center infrastructure programs involving Software Defined Networking (SDN) and eComp open architecture standard. These programs will save an estimated $350K in annual operational overhead the first year, and projected gross of approximately $9 Million by year five.

Program manager for Zerto DR solutioned infrastructure build-out at ten (10) Tier 2 Datacenters across the Continental US (CONUS) totaling over 1000 ESX servers and a total capital budget of $3Million.

To date, project managed over 250 major projects as a Senior Technical Project Manager for AT&T. Insured the timely implementation of a variety of major efforts/applications and infrastructure initiatives such as Unix to Linux (U2L), Legacy to Cloud, Unified Computing, Storage, B2B interconnectivity, Agile, Oracle RAC, etc. with projected revenue generation/savings of $25 Million over next three years.

AT&T / Kyndryl (Datacenter Consolidation – DCC Program) Atlanta GA

DCC Program Network Liaison – Consultant 03/22 to Present

Worked with Network and Datacenter teams on PMO process improvements, including cross team communications and adjusted roles and responsibilities within the team. Mentored PMO organization on network engagement process resulting in a 50% reduction of improper requests for networking resources. Provided coaching and escalation path for PMO to address Network delivery delays.

Technical savy and seasoned Project Manager responsible for overseeing extremely complex Mission Critical AIX Disaster Recovery / Business Continuity application (AMITY) migrating out of closing Datacenter.

Managed DCC Staging initiatives that redeployed over 200 x86, PowerPc, SUN servers and other infrastructure critical to the AT&T Operations from datacenter’s earmarked to close.

Oversaw multiple projects migrating AT&T applications onto redeployed compute infrastructure at one of six Strategic Datacenters.

Partner with AT&T Program Managers (LPMs) to ensure program objectives are met in the areas of benefit delivery, coordination and communication.

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Truist Bank (formerly SunTrust + BB&T Banks) Atlanta GA

Lead Network / Voice Program Manager – Consultant 04/19 to 03/22

Managed a team of twelve highly technical project managers and project coordinators to deliver a portfolio of change for the

Enterprise Infrastructure Operation Services organization within the Core Compute and Storage Technology domains across corporate, treasury, commercial and several other Lines of Business (LoB)..

Oversaw Network program initiatives regarding SunTrust Datacenter consolidations and Data Center Interconnect (DCI) buildout used to migrate over 350 mission critical applications onto the Truist domain for Merger of Equals (MoE) Customer Day One success.

Worked with Network SVP and Merger EVP to strategize Merger of Equal (MoE) project assignments, executive roadmap reporting, improve operational Standards, resource management and processes for team success.

Executed leadership to PMO Infrastructure project management team with implementation strategy, developing detailed implementation plans, training, 4 blockers, project plan, technical, business processes and budget forecasting financial responsibilities

Conduct program reviews with relevant stakeholders to identify / manage issues & risks and ensure smooth delivery provide delivery governance and resolve escalated project issues affecting the program

Managed enterprise backoffice voice migration from Avaya to Cisco UC at 25 corporate offices, call centers and 200+ bank branches throughout the south east region

Expanded Truist Offshore call centers from 2 to 6 resulting in 45% wait time reduction and higher customer satisfaction metrics.

AT&T Labs Atlanta, GA

Senior Technical Project / Program Manager - Consultant 11/17 to 04/19

Responsible for the overall direction, coordination, implementation, execution, control and completion of IT Operation projects ensuring consistency with company strategy, commitments and goals.

Performs oversight / mentoring of Strategic IT programs including large Software Defined Networking (SDN) global datacenter deployments worth approximately $8 Million in capital funding per datacenter and aggregate worth of $80 Million.

Sr. Project/Program Leader for Network Cloud (SDN) Deployment & International Project Management PMO and Program Leader for Labs Planning Organization.

Managed Integrated SDN (Software Defined Network) projects, across Intake, Lab Operations environment build, Network Integration, SW/release delivery, acceptance testing, thru Client delivery.

AT&T Atlanta, GA

Senior Technical Project Manager - Consultant 11/09 to 11/16

Responsible for the overall direction, coordination, implementation, execution, control and completion of IT Operation projects ensuring consistency with company strategy, commitments and goals.

Performed oversight / mentoring of Strategic IT programs including Software Defined Networking (SDN) global deployments managed by four project managers with a total investment of over $10 Million.

Co-developed and implemented over 75 major project scopes, project plans, estimates, and work plans that eventually culminated into full blown enterprise-wide efforts within the government sales business unit in support of an RFP projected to value $500 Million over ten years.

Responsible for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

Wells Fargo Charlotte, NC

Lead Network Architect - Consultant 11/07 to 06/09

Directs the introduction of advanced services and features in the network, including conceptual design, solution analysis, supplier/component selection, lab tests/certification and deployment guideline creation. Supervise and provide technical support and guidance to the architecture staff. Assist management in the review and evaluation of datacenter-related initiatives.

Perform in-depth analysis to develop and document the next generation data center network design for Wachovia which included evaluating emerging technologies like Unified Fabric / CEE, Application Delivery Controllers (ADC), Virtualization, and Cloud computing.

Led project teams in the evaluation and integration of information systems technology reducing infrastructure components by 20% and an annual savings of approximately $2 Million.

Managed cross-functional product teams comprised of business partners, delivery, and vendor personnel to develop and document enterprise networking services throughout the product lifecycle.

BellSouth Long Distance (AT&T) Atlanta, GA

Lead, Technical Integration Architect - Consultant 01/04 to 11/07

Involved in the strategic direction of enterprise level systems; including the selection of tools, languages, databases, and system hardware implemented on each project. Provides subject matter expertise, thought-leadership, and solutions to business critical systems in the enterprise.

Authored solution documents for all major infrastructure initiatives for the organization.

Supervised and coordinated the activities of a team of twelve (12) technical personnel.

Developed Operation Procedures (OPs) and process flows for managing next-generation services.

KompSys, Inc Atlanta, GA

Vice President, Professional Services 05/02 to 10/03

Komplete Systems Integrators Inc. (KompSys) was founded on the vision of becoming the premier provider of Professional Services and Business Consulting to the global community specializing in the planning, design, implementation, and day-two operational support for IP Telephony Solutions.

Managed Executive Level Client Relationships by acting as primary customer contact for program activities and led program review sessions with customers to discuss cost, schedule, and technical performance.

Created Business Delivery Model (BDM) and Method & Procedures (M&Ps) for Professional Services Unit.

Exceeded Account Growth targets and accounted for 60% of the company’s 2002 total revenue.

ThruPoint, Inc Atlanta, GA

Senior Director, Professional Services 08/99 to 09/01

ThruPoint is the leading provider of consulting services by providing clients with complete solutions that use technology innovatively to maximize financial gains. The clientele is primarily the Fortune 500 of the Financial Services sector and other leaders in their industries that rely on their technology infrastructure for competitive advantage and financial success.

Directed the successful delivery of professional services contracts totaling $2.4 Million per year.

Acknowledged by Executive Management for maintaining a staff turnover rate of less than 10%, the lowest of any region within the company.

Exceeded the targeted goal of 55% gross margin per engineer in region during managed engagements, while adhering to identified terms within the contract/statement of work.

Independent Consultant Atlanta, GA

Clients included: BellSouth AT&T Delta Airlines 10/94 to 08/99

Defined requirements in order to design networks that incorporated redundancy, scalability, and load distribution to ensure high availability of network services by including multiple routers, load balancers, distributed firewalls, DNS & FTP servers, LAN switches, VLANS, Apache web servers, and application servers running email and ERP systems.

Led vendor negotiations on pricing, ordering and delivery of all network related equipment totaling $400,000.

Managed cross-functional team during implementation and production readiness of the IOC network and its services.

Planner for the 9 state secure TCP/IP network, redesigned several WAN connections gaining efficiency while increasing bandwidth. Satisfied service agreement requirements for network redundancy and resiliency by deploying additional network elements.

Monitored network problems and assisted in the resolution of identified faults.

Analyzed and resolved production problems requiring either new run-time routines or modifications to existing Sybase stored procedures, C, & COBOL programs.

Database manager responsible for ensuring that information systems support present and future business plan needs. Oversaw the programming of new modules, administration, and design of both Oracle and MS Access databases.

Provided impact analysis of both software and hardware changes to system performance.

Primary interface to finance, compensation, and marketing groups resolving problems associated with their database applications.

EDUCATION

University of Georgia - Atlanta, GA

Masters of Business Administration, Executive

Trine University - Angola, IN United States Naval Academy

Bachelor of Science Annapolis, MD

Major: Mechanical Engineering

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