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Team Member Quality Assurance

Location:
The Bronx, NY
Salary:
58k
Posted:
August 05, 2023

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Resume:

MICHAEL J. PETERSON

**** ********** ******, ***** ** 10453

*** - *** - **** adyqjy@r.postjobfree.com

EDUCATION

New York University, College of Arts & Sciences, New York, NY Bachelor of Arts: Major: History, Minor: Creative Writing

Major GPA: 3.4, Minor: 3.7

PROFESSIONAL EXPERIENCE

May 2016

Weill Cornell Neurology Jan 2021 – Present

Senior Medical Secretary/Botox Coordinator

Purchased and logged over $1 million dollars in therapeutic grade Botox shipments from Allergan and multiple Specialty Pharmacies

Procured cost saving measures and instructions for multiple medications by maintaining healthy relationships with manufacturers. This includes providing coupon cards and scheduling lunches with them to determine the best ways to aid patients

Trained 3 employees on how to use EPIC EMR

Process Prior Authorizations for neurology medications and radiology scans

Schweiger Dermatology Group, New York, NY

Patient Representative/Compliance Associate

Consistently probed patients on every call to rank 100% in Quality Assurance phone standards as a PSC Team Member for over a year on company stat bulletin boards.

Direct over 2400 calls per month into appointments, collected debts, verified insurance coverages, or business opportunities for medical professionals in roughly 70 offices. These included escalations via email during live medical emergency and real-time SMS messaging queried on platforms such as Klara, Nextech, ModMed, and Zocdocs.

Conducted an I9 Audit of over 1400 employees due to correct gaps left by previous HR Director. This includes creating an excel spreadsheet to track immigration status and unlocking password protected files they had left without providing the board of directors any guidance.

Amended Employee Benefits for HR Department for fiscal year 2020. This included organizing doctor credentialing data on Ultipro during a system upgrade.

Audited CISCO phones for hardware defects prior to sending to coworkers for remote work during the early stages of the COVID-19 Crisis.

Robert Half: Office Team, New York, NY

Medical Billing Clerk/Inventory Specialist at Source Media

●Processed over 500 accident claims daily by logging corresponding CPT codes from scanned PDF reports. Increased productivity and accuracy by utilizing self-taught application shortcuts and practicing with the keyboard number pad at home. Was credited with doing the work of 3 people within a month period before discharge.

●Organized hundreds of boxes of historical business journals and magazines for preservation by year and month for processing by an archivist/consultant working on LexisNexis Archive project

Lincoln Center for the Performing Arts, New York, NY

Information Resources Technician

●Reorganized thousands of sensitive archival materials into new locations and logged them into a shared excel spreadsheet for the archive department director.

●Performed data analysis to find missing inventory locations in other sections of the archive.

●Procured missing or unaccounted for materials into a searchable retrievable system

LEADERSHIP ACTIVITIES

Tau Kappa Epsilon International Fraternity 12/13 – 05/14

President

●Reduced over $40,000 of insurance debt to bring chapter within Risk Management Guidelines within a 3-month period by recruiting over 20 new members from other campus clubs and debiting $500 from each of them into our TKE National insurance account. This was at the direction of our Regional Director

●Organized charity co-sponsorships with other campus clubs that included cleaning and decorating a woman’s homeless shelter and funding a Woman’s Self Defense class.

●Travelled to campuses in and out of state for educational seminars on fundraising and public speaking

07/18 – 12/20

06/17 – 07/18

PERSONAL FINANCE

Retail Equities/Options from 06/19 to Present

Traded over $2 million dollars in equities via shares of common and options with my own capital

Coordinated Company research with groups of 15 to 40 people to study errors and irregularities in reported data from public exchanges such as the NASDAQ and NYSE

Analyzed futures markets daily before committing small amounts for intraday trading

Programmed preset algorithms via Tradestation 9 and 10 for automated algorithmic trading as a client of Bob Buran

Payment Processing

Type over 65 WPM

Phone Script Writing

Data Analysis

Algorithmic Trading

Basic EasyLanguage Modifiers

Options Trading Level 3

Mail Merge

Document Conversion

Document Scanning

Computer Assembly

Phone Etiquette

Tech Support

Cold Calling

Recruitment

Microsoft Office Suite

EPIC EMR Management

ModMED EMR

NexTech EMR

Adobe Acrobat

Tradestation

TD Ameritrade

Fidelity

Interactive Brokers



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