Work from home
Resume:
Beverly Harwood
West Burlington, IA *****
***.*******@*****.***
QUALIFICATIONS
I work great with the public. I am a detail oriented and organized person who is capable of multi- tasking. I receive direction well and can work without supervision. I have over 30 years of customer service and work well in a team environment. I have experience with ADP, Mitchell, Excel, Word, Outlook and Quickbooks. I am able to run multi-line phone systems, fax machines, copiers, as well as other general office equipment.
Authorized to work in the US for any employer
Work Experience
Estimator/Parts Specialist
Brandon's Body Shop and Repair - Wapello, IA
August 2022 to Present
Customer service
Parts ordering for both body and mechanical
Vehicle estimates for both body and mechanical work All other office duties as needed
Customer Service Representative
SHERMAN'S PLACE - Peoria Heights, IL
September 2021 to July 2022
40-45 hrs/week
Answer customer concerns via phone, email, and texts. Schedule deliveries, appliance or furniture service, and installations. Take payments and complete refunds or credits as needed. Plus all other duties as required.
Office Manager
Illini Outlaw Diesel - San Jose, IL
October 2019 to May 2021
40-45 hrs/week
Communicate with customers by answering phone calls and social media messages. Create quotes for customers as needed.
Scheduling of repair appointments and maintaining office efficiency by organizing operations and procedures.
Post daily transactions and payments. Maintained office supply inventory. All other clerical activities as needed.
Home Health Aide
Community Care Systems Inc. - Pekin, IL
June 2018 to August 2019
30-40 hrs/week
I am responsible for the care of elderly clients by doing things with/for them that they can no longer do on their own, this includes household chores and shopping etc. Production Planning Support
G & D Integrated - Peoria, IL
August 2015 to October 2017
50+ hrs/week
Data entry for the Komatsu Reman Project and Production Scheduling for assembly which includes spread sheets, photo uploads, shipment documentation, scheduling of logistics for LTL and ocean freight, filing, and other general office duties as needed.
Office Manager/Parts Manager
Premier Automotive - North Liberty, IA
December 2014 to July 2015
40-45 hrs/week
Receive parts and return parts as needed. Keep parts room organized. Receive/return parts and post invoices/credits. Distribute parts to techs as needed. Answer phone, receive payments, data entry, customer service, and other general office duties as needed. Parts Specialist
Billion Automotive - Iowa City, IA
September 2014 to December 2014
40-45 hrs/week
Customer service, order parts for techs and customers as needed. Inventory, daily stocking of new inventory, data entry, and other general office duties as needed. Parts Coordinator
Deery Collision Center - Burlington, IA
June 2013 to August 2014
40-45 hrs/week
Order, receive, and return parts and supplies as needed. Post invoices/credits. Quality control of parts ordered. Monthly inventory, data entry, and other general office duties as needed. Customer Service Associate
Lowes - Burlington, IA
September 2012 to June 2013
40 hrs/week
Cashier, customer service, stocking, paint mixing, and other duties as needed. Office Assistant
Sovern Construction & Home Design - West Burlington, IA February 2012 to September 2012
40 hrs/week
Created work orders and purchase orders, data entry, other general office duties. Executive Assistant
einsulation.com, Inc - Fairfield, IA
February 2008 to October 2011
40-45 hrs/week
Customer Service, Take and process customer orders and process potential customer quotes, ISqFt/ einsulation product specification, Einsulation Minority Business Enterprise Certification and renewal Prepare take offs for in house engineer to do quotes from, and other general office duties as needed. Office Manager/ Receptionist
Van Buren Co. Hospital - Farmington, IA
March 2007 to February 2008
40-45 hrs/week
Answer phone, field patient calls
Keep patient charts up to date and organized
Take/deliver messages to the doctors
Call in prescriptions to pharmacies
Monthly Chart Audits and Demographic reports for Farmington Clinic Quarterly Chart Audit and Demographic reports for all seven rural health clinics Fill in at any other clinic as needed.
Take payments
Assistant Manager/Sales Consultant
Americus Diamond - Fairfield, IA
May 1998 to March 2007
40-45 hrs/week
Sales and customer service
Product ordering and distribution
Product setup, design, quality control, bead stringing, and inventory New employee training
Education
Some College in Business Management
Indian Hills Community College - Ottumwa, IA
1990 to 1991
High school diploma
Fairfield High School - Fairfield, IA
September 1989 to June 1990
Skills
• Home Health
• 4G/LTE
• Customer service
• QuickBooks
• Office Management
• Senior Care
• Personal Assistant Experience
• Production Management
• Microsoft Excel
• Front desk
• Microsoft Word
• Microsoft Office
• Windows
• Database management
Certifications and Licenses
GIA Diamonds Course and Accredited Jewelry Professional, NCRC Certificate Present
Driver's License
Home Health Aide
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