Customer Service Sales Representative
Resume:
TRINITY JORDAN
**************@*****.*** ©
*** ******* ****** ****, ***** Little Rock, AR oO
SUMMARY
To achieve set goals and targets, am highly motivated and driven.Dedicated to exceeding expectations and
leading the team to success.
Passionate about ensuring long-term customer satisfaction by providing exceptional service and
support.Customer service specialist with experience in lead generation, customer relationship management, and
EDUCATION
England High School
High school diploma
2014-2017
SKILLS
Strong organizational and time-
management skills,
Exceptional communication and
interpersonal skills
Ability to work independently and as part
of ateam
Detail-oriented and able to handle
multiple tasks simultaneously
Warehousing functions
Data entry
Proficient in MS Office
Creative problem solving
High-energy attitude
Critical thinking
Credit card processing
Excellent multi-tasker
Money handling abilities
Medical terminology knowledge
Microsoft Word
Flexible scheduling
Stocking and replenishing
Scheduling
Retail store support
Payment processing
Loss prevention
Training development aptitude
‘Typing proficiency
Retail materials management
sales.
PROFESSIONAL EXPERIENCE
Sales Representative
Family Dollar- 04/2019-06/2019
e interact with customers in a positive manner and demonstrated a
high level of customer service.
¢ processed retail transaction, accepted payments, answered
customer questions, and stocked shelves.
« worked as a team member to ensure customers received the best
possible service.
Customer Service Call Center Agent
TTec- 01/2020-11/2020
+ Assisted customers by answering a wide range of questions
about available merchandise, current prices, and upcoming
company changes.
Educated employees on company procedures and services.
Set up new member contracts, explained the rules, and gave
advice on how to get the most out of the benefits.
+ Routed incoming calls to the most qualified personnel and
departments within the company.
* Used resourcefulness, skill, and advanced use of internal
knowledge bases to respond to customer requests for products,
services, and information.
+ Promoted available products and services to customers during
service, account management, and order calls.
Lead Sales Representative
Dollar Genera- 11/2021-03/2022
+ Helped customers by answering their questions and completing
their requests.
* Checked the quality of the merchandise and set up a proper
display area on the floor.
+ sales, as well as security protocols, exchange policies, and
payment policies.
* Greeted customers with a smile and offered prompt and
dedicated assistance.
Overnight fulfillment Associate
[Amazon LIT2- 03/2022-06/2023
+ Carefully packed products in appropriate-sized boxes to avoid
shifting and damage during transportation.
Rearranged boxes and aisles to create more floor space and
allow forklift operators to move freely throughout the
warehouse.
Operated warehouse equipment and reported instances of
safety code violations to management to reduce the risk of
accidents.
Labeled boxes, crates, and containers with accurate order
information, destinations, and codes to reduce shipping errors.
Placed packed boxes on conveyor belts to be transported to
shipping stations
Kept my work areas tidy and clean to promote optimal
productivity and safety standards.
Noted potentially hazardous components inside packages and
spoke with supervisors about my concerns.
Contact this candidate