Business Development Service Delivery
Resume:
Dale Cooney
Mandeville, LA **471
adyqjh@r.postjobfree.com
EXECUTIVE MANAGEMENT PROFILE
Strategic Development / Human Resources Leadership / Organizational Development / Care Management Performance Optimization Leadership Training & Development / P&L Management B.S. Degree in Occupational Therapy
REGIONAL OPERATIONS / STRATEGIC DEVELOPMENT 2012 to Present INSPIRED HEALTHCARE MANAGEMENT, Mandeville, Louisiana CHALLENGE: Support administrators and facilities with operations to achieve optimal care and service delivery, regulatory compliance, and financial goals during unparalleled healthcare changes. Navigate facilities through administrative changes and staffing challenges while maintaining regulatory compliance, financial expectations, and risk management. Promoted for operational assistance to drive revenue, increase healthcare provider relationships, mitigate risk, and contain cost during major healthcare, reimbursement and regulatory changes.
Initiated joint operational relationships resulting in increased quality and efficiencies with service delivery.
Enhanced collaboration with acute provider partners resulting in optimal patient transitions of care.
Strengthened relationships with upstream and downstream healthcare providers.
Developed protocols for efficient processing of patient referrals.
Expanded insurance network for increased market reach.
Standardized procedures and allowing for continuity of response.
Designed staffing programs to increase retention and recruitment.
Mentored administrators providing leadership and guidance with operational challenges. CORPORATE MANAGER / REHABILITATION DIRECTOR / BUSINESS DEVELOPMENT 2011 to 2012 CRESCENT CITY HEALTHCARE CENTER, New Orleans, Louisiana CHALLENGE: Develop and expand service lines with progressive rehabilitation program to exceed community needs while increasing market share and return profitability.
Developed progressive rehabilitation program to exceed patient/family needs.
Enhanced business relationships with key providers to meet community needs and increase market share.
Promoted customer-focused environment directed to exceed expectations while increasing service delivery.
Increased resident and patient satisfaction through quality assurance/performance improvement initiatives leading to a greater residual effect.
Created procedures to maximize resident safety and quality of life issues.
Partnered with community providers to ensure a continuum of services.
Modified systems to improve outcomes resulting in increased quality of care. ADMINISTRATOR 2009 to 2011
JO ELLEN SMITH LIVING CENTER, New Orleans, Louisiana CHALLENGE: Orchestrate and execute customer-focused framework in a long-term care setting while solidifying community relationships to ensure continued success in a highly competitive market. Administrator recruited for program development, service delivery enhancement, and workforce stabilization during regulatory and reimbursement challenges.
Promoted customer-focused environment directed to exceed expectations while increasing service delivery.
Fostered supportive atmosphere for staff development and training while managing expected attrition for continued continuity.
Developed business relationships with key providers to meet community needs and increase market share.
Increased resident and patient satisfaction through quality assurance/performance improvement initiatives leading to a greater residual effect.
Created procedures to maximize resident safety and quality of life issues.
Partnered with community providers to ensure a continuum of services.
Modified systems to improve outcomes resulting in increased quality of care. DIRECTOR of REHABILITATION SERVICES 2008 to 2009
CHARLOTTE HEALTH CARE CENTER, Charlotte, North Carolina CHALLENGE: Rebuild and revitalize patient-centered rehabilitation program during cost-containment phase while enhancing clinically-proven interventions, promoting outcome-driven interventions, and maximizing reimbursement. Director recruited to develop groundbreaking inpatient rehabilitation program through administrative, marketing, and operating functions to increase revenues and control cost while increasing profitability in a highly competitive market.
Developed service delivery systems to increase functional outcomes and staff efficiency.
Analyze current programs to establish function-based interventions for successful community integration and carryover.
Provide individualized education and feedback increasing employee satisfaction and retention.
Achieved and maintained stable workforce with minimal loss of employees despite corporate-wide reductions.
Enhanced corporation’s strategic marketing and business development efforts.
Established customer-based approach to daily operations while initiating interdepartmental forum targeting communication.
Strategic planning of specific marketing coupled with expanded community relations to facilitate increased market penetration.
Ensured compliance with CMS/Medicare guidelines through QA/QI processes and educational in-services with rehabilitation and nursing staff.
Cultivated team-building approach partnered with superior customer-focused delivery of rehabilitation product. ADMINISTRATOR 2005 to 2008
PONTCHARTRAIN HEALTH CARE CENTRE, Mandeville, Louisiana CHALLENGE: Direct, implement and coordinate the restructuring within a long-term care setting to enhance clinically-proven outcomes while increasing viability and profitability of the corporation. Administrator recruited to establish community relationships through innovative program development while driving quality of care. Ensure regulatory compliance through policy and procedural development. Recruit, lead, and educate high-level staff during strategic transformation.
Developed rehabilitation-centered program to meet and exceed needs of community.
Promoted innovative marketing strategies directed to further awareness specific to programs and successes.
Substantially increased gross revenues while maintaining cost within a dynamic and competitive healthcare environment.
Provided supportive atmosphere for teamwork and staff development lending to a decrease in managerial turnover and resultant continuity.
Increased resident and patient satisfaction through quality assurance/performance improvement initiatives leading to a greater residual effect.
Solidified referral sources through outcome-based results and enhanced reputation.
Partnered with other healthcare providers building relationships to improve the continuum of care.
Educated responsible parties regarding federal and state funding as well as management of personal assets.
Created budgetary parameters for departments to track and trend. PROGRAM MANAGER 2003 to 2005
PROVIDER ADVANTAGE REHABILITATION, Mandeville, Louisiana CHALLENGE: Lead the organization through a comprehensive organizational development and care-management programming to support increased provision of care through concerted efforts promoting team work, effective communication, mindset enhancement and optimal training program development.
Program Manager recruited to plan and orchestrate the completion of implemented systems and programmed processes for assurance of quality care while providing administrative, information technology, marketing and operating functions to increase revenues and control cost with increased profitability.
Credited with coordination of staffing, evaluating, expanding, and promoting rehabilitative services for 100+ patients in the LTC environment. Increased caseload from one therapist per discipline to a minimal of three with driven revenues commensurate with facility growth.
Architected and implemented an aggressive internal change initiative to promote maximal caseload management while assuring minimal cost. Partnered core operations to support organizational redesign within a challenging and dynamic environment.
Provide and submit daily operational data for computer-driven systems with comprehensive, current programs to establish a formal reporting hierarchy assuring all management tasks are accelerated.
Teamwork enhancement programs initiated that revitalized all core clinical functions, implemented customer- based philosophy to assure optimal satisfaction.
Achieved and maintained a stable workforce with minimal loss of employees with increased employee satisfaction
Launched a series of innovative community outreach programs as parts of corporation’s strategic marketing and business development efforts. Assisted with marketing efforts in an intensively competitive market.
Created performance-based training programs for all hourly and management personnel.
Contact this candidate