VICTORIA Y. BAILEY

***** ****** **** *****, **** O' Lakes, FL 34638

Cell: 850-***-****

Email:adyqih@r.postjobfree.com

Authorized to work in the US for any employer as a Home Health Aide, Customer Service, Medicaid Waiver provider, Patient Account Coordinator, Medical Record Clerk, and Delivery Driver.

Work Experience

UPS Personal Delivery Vehicle Driver

October 2022 to December 2022

Worked as a temporary UPS employee that delivered packages in smaller quantities than regular UPS delivery drivers.

This position was only for seasonal delivery drivers.

Delivering packages quicker for the Christmas holidays.

Home Health Aide

Accuratecare Home Health - Oldsmar, FL

April 2020 to Present

Assisting patient with companionship, respite, and personal support,

Prepare small meals, assist with personal care, oral care,

Laundry, light cooking, and housekeeping:

Advance Customer Service

New York Life - Tampa, FL

May 2018 to August 2019

Received Inbound calls from customers concerning Term and Perm Life insurance.

Sent fulfillment kit to new prospect customer to apply for life insurance.

Telemarketing for New York Life AARP, for juveniles and adults.

Processed payments, set up automatic payment, and transfer credit card payor to payment center.

Reinstated updated customer policy, update customer change of address and telephone number.

Pharmacy Support Clerk

Aerotek - Tampa, FL

November 2017 to May 2018

Faxing providers information needed for processing cases.

Outbound courtesy calls to members to inform request was pending. Make 100 to 200 calls per day. Uploaded client information to work request in the system. Meet quota of 84 to over 100 cases per day. Uploaded client information to work request in the system. Meet quota of 84 to over 100 cases per day.

Provided appeal information to members on medication denial list. Provided doctor's office with formulary alternative medications and to see if members have tried the company alternative medication.

Provided doctor's office with formulary alternative medications and to see if members have tried the company alternative medication.

Home Health Aide

Bayshore Home Care - Tampa, FL

May 2016 to November 2017

Monitors patient condition by observing physical and mental condition.

Daily Intake and output documentation

Knowledge of taking blood pressure, temperature, pulse, and respiration, trained in giving range of motion and other home health duties.

Exercise when required. Scheduled to see 2 to 3 patients a day.

Maintain light housekeeping, cooking, cleaning and run errands.

Shopped for food and other household requirements; prepared and served meals and snacks.

Patient Account Coordinator II

Tallahassee Memorial Patient - Tallahassee, FL

September 2010 to May 2015

Provided customer service to walk in patients. Average walk in was about 20 to 30 patients a day.

Answered an average of 160 inbound calls per day from patients and health care providers. Works on special projects as needed.

Identified the type of assistance the provider needed, verified, and gave explanation of benefits (EOBs)

Added patient insurance, submitted a claim in a timely manner.

Made outbound calls to collect payments, collect a monthly average of 41millions from insurance companies and patients. Analyzes credit balances on patient accounts and resolve them.

Followed up on bad debt accounts and set up a payment plan. Account adjustment to debit and credit.

Medicaid Wavier/Independent Contractor

Agency for Persons with Disabilities - Tallahassee, FL

August 2002 to September 2010

Provided service for intellectual clients in their home and apartment.

Provided personal support, companion and respite, light cooking, and cleaning.

Maintained financial monthly budget for client groceries, and personal care items.

Scheduled appointments for outpatient lab, doctor, and dental visits.

Involved client into community activities.

Home Health Aide

Utopia Home Care - Ruskin, FL

July 2007 to October 2008

Meal preparation, light housekeeping, assisting with walking, standing and sitting.

Medication reminder, assisted with personal hygiene, such as toileting, bathing, dressing and feeding.

Knowledge of taking blood pressure, temperature, pulse, and respiration, trained in giving range of motion and other home health duties.

Patient Account Coordinator I

Bay Medical Center - Panama City, FL

September 1999 to June 2003

Processed 60 to over 100 claims per day, insurance follow-up, and reviewed medical statements,

Verified customer insurance, printed out requested itemized bill statements.

Received inbound, calls, assisted walk in patients with inquiries.

Explained all patient inquiries and explanation of their account.

Answered multi-phone lines, taking over 100 calls per day, copy and fax documents to insurance companies.

Medical Record Clerk

Bay Medical Center

May 1998 to September 1999

Panama, City, FL

Created 60 to 70 new medical records per daily, retrieved 30 to 65 existing medical records, gathered appropriate record folders and contents; assigned and recorded new medical record numbers.

Verified medical record numbers; input and recorded cations to computer; delivered local medical records.

Inspected the quality of the medical record assembly. Pulled medical records for hospitals, doctor offices and attorneys office, upon request. Software use was McKesson/Star program.

Education

High School Diploma 1982

ICD 9 and CPT Medical Terminology

Excelsior Technical Institute for Medical Coding - Clearwater, FL

February 2011

Ashworth College 2022 (Currently Enrolled)

Medical Billing and Coding

Any gaps in employment can be explained in Initial interview.

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