Kathleen Garvey

Experienced professional with years of management experience looking for permanent full- time position

Delray Beach, FL 33483

adyqi0@r.postjobfree.com

+1-508-***-****

I’m a Hard-working professional with 17 years of hospice and home health experience looking for position with a company where I can use the skills I have acquired thus far and Continue to learn and grow in my career. I have over 10 years of management experience and I am extremely reliable. I have a lot of it leadership experience and I am an excellent trouble shooter. I always take my job very seriously. While I’ve worked mostly in hospice and home care, I would also love to see how my skills can adapt to a different environment and a different kind of position. I have a lot of experience with training and customer support. I learn new things very quickly and I am extremely ambitious and enthusiastic. I have many skills to offer and I could be a huge asset to anyone I work for. I have a bachelors in legal studies although I’ve been working in home care and hospice and healthcare in general for the last 17 years.

Authorized to work in the US for any employer

Work Experience

Recruiter/HR Manager

BrightStar Care - Delray Beach, FL

November 2022 to Present

• Responsible for recruiting CNA’s, HHA’s, RN’s & LPN’s

• Responsible for managing HR records & ensuring credentials & licenses are always up to date

• Interviewed all potential staff & verified all credentials & previous employers' dates of employment, etc.

• Conducted orientation with all new hires

• Participated in job fairs & conducted presentations at local schools to recruit new staff

• Created job postings to draw potential caregivers in to apply with our company

• Managed all job boards & updated postings as needed

• Created & maintained employee profiles in our EMR system

• Participated in continuing education competencies with caregivers

• Provided all initial training regarding our website used for documentation for our new caregivers Operations Manager

VALUE CARE AT HOME - Boynton Beach, FL

July 2021 to April 2022

I started as the Operations Manager for our Palm Beach office & took over our Port St. Lucie location as well when their Operations Manager left suddenly.

• I oversaw All day to day operations & supervised staffing assistants for both locations as well as supervised 300+ independent contractors.

• Maintained metrics to meet quarterly goals & succeeded.

• I handled customer or client complaints in a way to to maintain satisfaction & maintain our company's positive reputation at all times.

• Responsible for all invoicing & Payroll done weekly.

• Negotiated Client rates based on location and client needs.

• Processed and approved all new start of care referrals.

• Any clients issues or complaints were escalated to me to resolved & done so whenever possible.

• My passion for helping people stems from my hospice background & that is why I don't see it as a 9-5 job; people need help Around the clock

Operations Manager

Advanced Home Health Care Services - Lake Worth, FL January 2019 to April 2021

• I ran the company from a single office solely on my own.

• Handled Client relations, caregiver scheduling and matching with the right clients. Also handles customer complaints & issues.

• Completed Caregiver payroll on a weekly basis as well as invoicing for clients.

• I was the solo employee for the company, as my boss was the owner who was only in charge of marketing, so I ran the entire business operations from one single office.

• Supervised over 100 independent contractors or more at a time Hospice & Palliative Department Coordinator

Southcoast Visiting Nurses Association - Fairhaven, MA December 2013 to March 2015

Responsible for various administrative functions including, but not limited to, scheduling, receiving & processing of new referrals, medical records management, running & maintaining necessary reports, & assisting Clinical Managers/Senior Management Team wherever needed.

• Improved on the scheduling & management of the Home Health Aide staff by ensuring new patient visits were completed by the next business day after date of admission, as well as the completion of existing patient visits.

• Increased productivity of clinical staff by reducing the amount of time needed in the office for Interdisciplinary Team Meetings with the formation of an agenda outlining the patients due to be recertified that week & the patients due in the upcoming 2 weeks.

• Centered all documentation & scheduling around ensuring state & company regulations were always adhered to.

• Managed incoming calls to our department, as well as calls from other departments when needed to ensure they were routed to the correct person.

• Successfully maintained accurate census report at all times by keeping log of referrals, admissions, discharges, deaths, etc & compared to reports in EMR system. Office Administrator/Scheduler

Fidelis Hospice - Fall River, MA

January 2013 to November 2013

Responsible for all administrative functions for a new hospice company in their satellite location, which held 80% of the new company's census; provided support to field staff.

• Scheduled Hospice Aide staff, as well as processed their payroll in a start-up location which grew to care for 100+ patients; responsible for many of the same job functions as previous Hospice/Home Care positions, in addition to setting up the office's administrative systems.

• Successfully introduced field staff to new system updates which altered their documentation, while maintaining all regulations were always followed.

• Processed clinician documentation & physician orders to ensure they are compliant with state regulations & company policy.

Billing Assistant

Shechtman, Halperin & Savage, LLP - Pawtucket, RI

October 2012 to January 2013

in large law firm responsible for processing & reviewing legal correspondence & case details to determine what rate clients were billed at and what they were billed for in mostly bankruptcy & foreclosure law.

• Assisted with accounts receivable & payable departments, as well as the Receivership department.

• Drastically decreased back-log in client billing during short time with the firm.

• Started as a temporary position & stayed on to work weekends for the first month since starting a new job.

Business Office Manager

Amedisys Home Health Care - Fall River, MA

October 2009 to June 2011

Worked for start-up Home Health Care office location responsible for setting up office & acquiring all the necessary regulatory documentation needed for a start-up location in Home Care.

• Responsible for all administrative functions, including office management & business/systems management (i.e. payroll, billing & medical records management); as the office grew, I hired & oversaw additional office staff & administrative responsibilities were re-organized, enabling me to focus on higher level & supervisory tasks.

• Grew in my ability to manage staff & interact with field staff in order to receive required documentation in a timely manner. Filed & managed medical records

• Excelled in setting up our location & quickly becoming proficient in new EMR system & company's office procedures in an area with primarily start-up locations & minimal assistance from existing locations; Trained other Business Office Managers & traveled to other locations to assist in start-ups, resolving any issues occurring, as well as covering for staff vacations/leave of absence. Took on lead role

Beacon Hospice, Inc - Boston, MA

August 2005 to November 2008

Took on lead role in the combination of 2 start-up locations into 1 & the transition of remaining staff to ensure business operations were successfully maintained throughout the process. Manager of Business Operations

Beacon Hospice, Inc - Boston, MA

August 2005 to November 2008

Worked for Plymouth, MA office after holding many roles.

• Responsible for supervising all other administrative staff as well as managing all business/ administrative functions for the office.

• Slashed Payroll/supply & equipment costs significantly by ensuring staff hours met productivity expectations based on office size & researching supply & equipment invoices to ensure only correct invoices were paid & orders met the needs of the office without being in excess.

• Chosen to be 1 of 2 Traveling Office Manager Specialists responsible for all company locations across New England & traveling to assigned locations in need of our experience & expertise prior to accepting role of Manager of Business Operations in Plymouth, MA,

• Efficaciously oversaw several Southern New England territories including, in MA, Fall River, Plymouth, Hyannis, Roxbury, Boston & Haverhill; In RI, East Providence & North Kingstown; In CT, Mystic; Traveled to each location to train new office staff, resolve existing problems & set up systems to ensure efficiency

& compliance with State & Medicare Regulations.

• Successfully prepared each of my locations for any surveys so that none of my locations received deficiencies during my traveling role.

• Identified inefficiencies in the computer program used company-wide for all medical & patient information; developed system process enhancements to eliminate these inefficiencies & provide a more user friendly interface.

• Coordinated with system developers to implement system enhancements & provided company-wide training on new system processes.

• Created a universal manual with fellow Traveling Specialist, outlining all office functions & procedures that would become policy & used company-wide, enabling all offices to follow the same system of procedures which had been proven successful; We then conducted training sessions with each office location to ensure all office staff throughout the company understood the policy & implemented each system in their location.

• Collaborated with fellow Traveling Specialist & supervising Vice Presidents, as well as the CEO & CFO on the creation of the Manager of Business Operations Position, which was a higher level position that replaced the Office Manager position in order to eliminate common issues found company-wide. Education

Bachelor's in Legal Studies in Legal Studies

Roger Williams University - Bristol, RI

Associates in Criminal Justice in Criminal Justice Dean College - Franklin, MA

Skills

• Hospice Care (10+ years)

• EMR Systems (10+ years)

• Medical Records (10+ years)

• Records Management (10+ years)

• Software Troubleshooting (10+ years)

• Healthcare Management (10+ years)

• Operations Management (10+ years)

• Help Desk (10+ years)

• Office Management

• Management (10+ years)

• Desktop Support

• Human Resources

• Payroll

• Troubleshooting

• Medical Terminology

• Microsoft Windows

• Home Care

• Management

• Recruiting

• Leadership

• Schedule management

• Medical office management

• Microsoft Outlook

• Communication skills

• Office manager experience

• Microsoft Excel

• Medical office management

• Medical office experience

• Microsoft Office

• Microsoft Word

• Data collection

• Personal assistant experience

• Program management

• Workday

• Customer service

• Computer skills

• Time management

• Organizational skills

• OSHA

• Mac OS

• Expense management

• Risk management

• Financial management

• Adobe Acrobat

• Social media management

• Google Docs

• Administrative experience

• Supervising experience

• Human Resources Management

• Performance Management

• Employee Orientation

• Interviewing

Certifications and Licenses

Professional In Human Resources

Contact this candidate