804-***-****

adyqhi@r.postjobfree.com

Midlothian, Virginia

Linkedin.com/in/

Tom-Chapman-694988170

SKILLS

Project Planning

Communication

Logistics

Process Improvement

Contracts & Negotiations

Cost Analysis

Resource Management

Leadership

Training and Accountability

Procurement

Food Service management

PROFESSIONAL EXPERIENCE

Project Management/Procurement

• Applied training and expertise gained in Plant Engineering Department at UPS to develop RFPs, budget planning, logistics, procurement, scheduling and project oversight to complete renovation projects and new installations.

• At Capitol Athletics, Inc. I liaised with the largest County School system in Virginia and their Design and Construction Departments to develop numerous athletic facility upgrades and renovations producing multi-million-dollar sales.

• Developed proposals for new projects at Richmond Volleyball Club and reported with regular progress reports to the Board of Directors and Finance committee.

Process Improvement

• Oversaw development of new training program at UPS to reduce pre- senior turnover and increase retention of new employees by over 25% in the first 90 days of employment for which I received an achievement award.

• Implemented overhaul of file retrieval system at Capitol Athletics and Swift Transportation, increasing efficiency by 10%+.

• Used Six Sigma Methodology to redesign the equipment inventory systems of Richmond Volleyball and Capitol Athletics to reduce inventory costs, retrieval and redundant purchasing. Communication

• Regularly used multiple platforms, such as, Microsoft Teams, Google Meet, Zoom, Webex as well as phone and email, to communicate and collaborate with executive leadership, Boards, committees and teams to update progress, changes and information.

• Maintained regular customer contact using CRM software to provide relevant information on promotions, procedural changes and general knowledge.

• Lead weekly team meetings and performed “Gemba Walk” to identify necessary improvements in activities and communicate these to staff. SUMMARY

Seasoned Operations Manager with an IT degree and 15+ years of experience helping leadership and executive teams succeed. Keen to leverage project management expertise and lean process improvement to reduce cost and improve efficiency across industries including public, private and non-profit sectors. Eager to bring my skills and talent to bear in the spirit of teamwork for the success of the organization. TOM CHAPMAN

OPERATIONS MANAGER

EDUCA TION

Bachelor of Science

Computer Science (Networks)

Strayer University, Richmond

Virginia

2005

Bachelor of Arts

Communication Arts and Design

Virginia Commonwealth

University, Richmond Virginia

Six Sigma Yellow Belt

Management and Strategy

Institute

2021

WORK HISTORY

Store Manager

Starbucks Corporation(multiple locations)

Hanover and Chesterfield, Virginia

8/2022 - Present

Fleet Manager

Abilene Motor Express/ Swift Transportation Company Richmond, Virginia

12/2018 – 3/2021

Facilities Manager

Richmond Volleyball Club(three locations)

Richmond, Henrico and Chesterfield, Virginia

5/2015 – 11/2018

Director of Sales and Service

Capitol Athletics, Inc.

Richmond, Virginia

1/2000 – 3/2015

Operations Supervisor

United Parcel Service

Richmond, Virginia

1/1989 – 1/2000

TECHNICAL

SKILLS

Microsoft 365

Microsoft Teams

Excel Power User

Adobe Illustrator

Windows Exchange Networks

Cisco Networks

IOS

CRM Software

TMW Software

TOM CHAPMAN

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