Customer Service
Resume:
Brittany Anderson
adyqgl@r.postjobfree.com
Experienced customer service professional with excellent leadership skills seeking a managerial position utilizing 20 years of customer service and 10 years of management experience to drive team performance and deliver exceptional customer satisfaction.
Qualifications:
- Extensive experience in customer service, with a proven track record of providing exceptional customer care and resolving issues effectively.
- Strong leadership and management skills, successfully leading teams to achieve high levels of productivity and customer satisfaction.
- Excellent communication and interpersonal skills, able to build rapport with customers and colleagues alike.
- Proficient in utilizing technology to streamline processes and enhance customer service delivery.
- Highly organized and detail-oriented, consistently meeting deadlines and exceeding goals.
- Ability to work in fast-paced, high-pressure environments, handling multiple priorities and maintaining a high level of professionalism.
Experience:
Customer Service Manager
Wal-Mart Clermont,FL 2007 - 2018
- Oversaw a team of 15 customer service representatives, providing guidance, training, and feedback to ensure exceptional service delivery.
- Developed and implemented customer service procedures, resulting in higher customer satisfaction ratings.
- Resolved escalated customer complaints and issues, ensuring swift resolution and customer retention.
- Utilized data analysis and customer feedback to identify areas for improvement and implement strategies to enhance customer service processes.
- Implemented a customer relationship management system, improving customer communication and streamlining service coordination.
Support Manger
Wal-Mart Clermont,FL 2018 - 2023
- Assisted customers with inquiries, product information, and problem resolution, ensuring high customer satisfaction and repeat business.
- Maintained accurate and detailed customer records, contributing to efficient communication and follow-up.
- Collaborated with cross-functional teams to resolve complex customer issues, delivering prompt and satisfactory resolutions.
- Consistently exceeded sales targets through upselling and promoting new products and services.
Education:
Bachelor's Degree in Business Administration FMU University
Skills:
- Excellent interpersonal and communication skills
- Strong leadership and team management abilities
- Proficient in customer relationship management software
- Problem-solving and conflict resolution
- Attention to detail and time management
References:
Available upon request
Contact this candidate