STEFANIE TURNER

adyqgf@r.postjobfree.com 951-***-**** RIVERSIDE, CA 92507

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to obtain and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Cash Register Operations

• MS Office

• Point Of Sale Software

• Decision-Making

• Clerical Support

• Managerial

• Self-Motivated

• Planning / Coordination

• Written Communication

• Inventory / Organization

• De-Escalating Conflicts

• Employee Relations

• Ordering Supplies / Product

Oct 2020 - Nov 2021

Hospitality Manager

Christine Alexander-1340 Knott -

Anaheim, CA

Scheduled work hours for 4 employees to achieve

adequate manpower coverage.

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Increased customer service ratings significantly through personable service.

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• Cleaned, stocked and Maintained vacation rentals Monitored guest feedback to improve service and

departmental operations.

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Offered appropriate reservation options based on

expected attendees when coordinating events.

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Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.

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Jan 2017 - Oct 2020

Bartender

Backwoods Inn - Santa Clarita, CA

• Managed Bar

Served high customer volumes during special events, nights, and weekends.

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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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Kept bar presentable and well-stocked to meet

customer needs.

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PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Followed alcohol awareness procedures for preventing excessive guest intoxication.

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Handled simultaneous customer, team, and business

needs while avoiding unnecessary delays or errors.

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Organized bar inventory and storage procedures to

keep stock within optimal levels and meet expected customer demands.

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Conducted regular inventory count to keep bar and

drink supplies stocked, avoiding expensive rush orders.

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Kept bar presentable and well-stocked to meet

customer needs

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Mar 2013 - Aug 2019

Bartender / Special Events

Coordinator

V.F.W. - Santa Clarita, CA

• Organized and coordinated special events

• Booked bands for entertainment and special events Managed community service participants and

volunteers

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Coordinated efficient set-up and clean-up for each event.

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Brainstormed and implemented creative event

concepts and themes.

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Staffed events by maintaining roster of available

personnel and reliable service providers.

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• Coordinated schedules and timelines for events.

Kept bar presentable and well-stocked to meet

customer needs.

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Followed alcohol awareness procedures for preventing excessive guest intoxication.

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Apr 2010 - Feb 2013

House Cleaner

Stef's Cleaning - Santa Clarita, CA

Cleaned Model Homes, vacant rentals and residential homes.

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Delivered quality customer service to address urgent needs and cleaning requests.

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Disinfected and mopped bathrooms to keep facilities sanitary and clean.

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Created spotless surfaces by dusting, sweeping,

vacuuming and mopping.

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• Adhered to professional house cleaning checklist. Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.

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Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

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Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-

reach areas.

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Jan 1998 - Nov 2012

Sales Manager

Toys R Us - Santa Clarita, CA

Handled customer relations issues, enabling quick

resolution, and client satisfaction.

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Resolved customer issues quickly to boost client

satisfaction.

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Conducted team meetings to reinforce goals and

objectives and set clear expectations about policies and procedures.

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Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

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• Effectively controlled budget and overhead

Maintained department budget and generated profit

and loss reports

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Ensured that store was properly stocked, clean and well maintained.

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Sensitively, discreetly and effectively handled minor HR issues.

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Business Administration And Management

College of The Canyons Valencia, CA

High School Diploma

Canyon High School Canyon Country, CA

EDUCATION

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