Customer Service Quality Assurance

Tywanna M. Morris, CBCS

Aiken, SC *****

803-***-**** adyqg1@r.postjobfree.com

Professional Summary

Medical Billing & Coding Professional. Currently pursuing a Medical Billing & Coding career opportunity to apply customer service and industry specific skills. Has received training in standard medical procedure coding, insurances, reimbursements, healthcare standards, and information storage and retrieval systems. Has over 18 years of customer service experience meeting the needs of both internal and external customers. Has supervisory experience and communicates in a professional manner. Previous experience also includes demonstrating accuracy in reporting and documentation. Key Expertise & Skills

Knowledgeable of ICD-10 and CPT codes. Microsoft Office Products. Medical terminology, knowledge of insurance and reimbursement procedures. Verifying insurance. Knowledge of Medicare and Medicaid Regulations and other insurance guidelines. Protecting health information, health information management procedures, record keeping, patient accounting, scanning, patient systems, data quality monitoring and internet-based insurance websites. Additional skills include effective communication, problem solving, conflict management, attention to detail, organizational, time management, multi-tasking, collaboration, quality assurance, customer service, teamwork, data entry, and inventory management. Education

CBCS, National Healthcareer Association, Credential Number: S9C3G6C4, Expiration Date: 03/20/2025 Medical Billing & Coding Program, Miller-Motte College - Augusta, GA, Graduation Date: 11/2021 Vocational School Certificate, Virginia College - Augusta, GA, 2014 High School Equivalency Diploma, Columbia, SC, 2001 Experience

Machine Operator II Lead, Generac -Trenton, SC, 07/2021 - Current

● Maintained a professional rapport with support groups and peers while achieving results. Performed as a team leader, reviewing achievement, quality metrics and progress of countermeasures/projects.

● Communicated non-conformities/quality issues to the supervisor with the appropriate countermeasures. Demonstrated the ability to read, write and manipulate math functions. Performs minor repairs and changes wires. Performs equipment change-overs. Trained new hires and leads 14 machine operators. Material Control Clerk, Emerson - Aiken, SC, 04/2018 - 05/2020

● Coordinated and expedited the flow of work and materials within and between departments according to an established production schedule. Maintained wheeled vehicles, their associated trailers and material handling equipment systems.

● Reviewed and distributed production, work, and shipment schedules. Conferred with department supervisors to determine progress of work and completion dates. Compiled reports on progress of work, inventory levels, costs, and production problems. On-line Inspector, Krafts Food - Newberry, SC, 09/2017 - 03/2018

● Conducted quality assurance inspections. Prepared reports documenting rejected and defective products. Collaborated with line technician to ensure product integrity Manager, Camilia’s Salon - Aiken, SC, 02/2011 - 09/2017

● Performed duties as a salon manager and licensed cosmetologist. Provided hair braiding services. Educated clients on braid maintenance. Ordered supplies for the salon.

● Met the needs of customers while supporting the business. Consistently communicated and treated customers in a courteous, tactful, and respectful manner. Proofed and prepared correspondence, organized and maintained a filing system.

● Handled all day-to-day office activities. Answered a dedicated line to schedule appointments and processed payments. Analyzed hair and scalp conditions while providing treatment and advice.

● Properly recorded income and expenditures; prepared bank deposits. Managed clientele and advertisements and maintained accounting records. Handled conflicts and problems in dealing with the customer constructively and appropriately.