Operations Manager
Resume:
NELSON CHRISTOPHER
PROFESSIONAL SUMMARY
Seasoned Operations Manager and talented leader with more than three(03) years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
SKILLS
• Oracle Database Management
• Workflow Planning
• Mergers and Acquisitions Knowledge
• Strategic Partnership
• Staff Management
• Business Process Re-Engineering
• Systems Implementations
• Contract Development
• Planned Equipment Constraints
Contract Review and
Recommendations
•
• Project Management
• Supply Chain Distribution
• Multi-Unit Operations Management
• Team Leadership
• Maintaining Compliance
• Employee Relations
• Budgeting and Cost Control
• Business Intelligence
• Report Generation
• Sales Presentation
• Purchasing and Procurement
Health Information Policy and
Procedure Development
•
• Market Research
• Quality Assurance and Control
• Schedule Oversight
• Business Planning
• Warehouse Operations
• Market Penetration
• Operation Monitoring
• Planning and Implementation
• Database Maintenance
• Management
• Negotiation
• Sales
• Leadership
WORK HISTORY
June 2020 - Current
SolarTes Mega Co.Ltd - Operations Manager
Raised property accuracy and accountability by creating new automated tracking method.
•
Implemented business strategies, increasing revenue and effectively targeting new markets.
•
nelsonchristopher112@gmail.c
om
255, Dar Es Salaam Tanzania
www.linkedin.com/in/nelson-
christopher-6078b0200
EDUCATION
Bachelor of Science: Physics
University of Dodoma,
Dodoma,Tanzania, Tanzania
High School Diploma
MWENGE HIGH SCHOOL,
SINGIDA,TANZANIA, July 2016
School Certificate of Ordinary
Level
Kidinda Secondary, 2013
Certificate of Primary
Kidinda Primary School, 2009
Minister of Constitution and
Laws, University of Dodoma
Student Organization.
•
Innovation of SMS control
with GPS for Automobile,
Second Best Project at
College of Natural and
Mathematical Science 2019 -
Research Project
•
LANGUAGES
November 2019 - May 2020
MAJO LINK CO.LTD - Technical Sales Specialist
Reduced operational risks while organizing data to forecast performance trends.
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Managed purchasing, sales, marketing and customer account operations efficiently.
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Trained and guided team members to maintain high productivity and performance metrics.
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• Trained new employees on proper protocols and customer service standards. Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
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Implemented innovative programs to increase employee loyalty and reduce turnover.
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Negotiated price and service with customers and vendors to decrease expenses and increase profit.
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Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
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Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
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Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
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Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
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Supervised operations staff and kept employees compliant with company policies and procedures.
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Developed systems and procedures to improve operational quality and team efficiency.
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Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
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Led hiring, onboarding and training of new hires to fulfill business requirements.
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• Developed and maintained relationships with external vendors and suppliers.
• Developed and implemented strategies to maximize customer satisfaction. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
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Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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• Monitored daily cash discrepancies, inventory shrinkage and drive-off. Supervised creation of exciting merchandise displays to catch attention of store customers.
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Devised processes to boost long-term business success and increase profit levels.
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Directed initiatives to improve work environment, company culture or overall business strategy.
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• Increased profit by streamlining operations.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
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• Dar Es Salaam-Tanzania
Generated and executed sales plans in existing customer base to meet profit increase goals.
•
Swahili: Native language
English: C1
Advanced
Collaborated with customers and asked questions to assess needs and budgets.
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Recommended Medical devices and facilities and explained features and costs to help customers make educated buying decisions.
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Attended product-related technical shows and other activities to represent company products and services.
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Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
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Attended local and national trade shows to discover new products and services for addition to company's current offerings.
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Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
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Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
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Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
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• Used consultative sales approach to understand and meet customer needs.
• Resolved order issues efficiently and enhanced customer satisfaction ratings. Maintained sales tracking reports to support operational enhancements and implement corrective actions.
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Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
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Used microsoft excel to maintain company database with essential account and sales information.
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Scheduled, updated and maintained product preparations and customer promotions.
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• Tracked customer and supply chain details for precise and timely fulfillment.
• Maintained customer promotional logs for product advertising campaigns. Worked closely with commercial operational departments to schedule targeted promotional campaigns.
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ACCOMPLISHMENTS
Saved the company Tsh 10,000,000 milion each quota by aggressively negotiating with suppliers and manufactures.
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• Promoted to Operations Manager after Two(02) years with the company.
• Used Microsoft Excel to develop inventory tracking spreadsheets. Increased company savings by 20% through corporate consensus-building and cross-functional geographical team coordination and development.
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Saved the company approximately Tsh 2.5 billion by increasing annual sales services from our customers.
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Reduced lost workdays and recordable incidents to zero by implementing a safety awareness program.
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• Resolved product issue through consumer testing. Documented and resolved Tender issues which led to be awarded different contracts.
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• Supervised team of Twenty(20) staff members.
Achieved Supplying of different Medical and Laboratory equipments and facilities through effectively helping with awarded contracts and LPO's.
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ADDITIONAL INFORMATION
REFEREE
Name: Dr, Henry Mwasasu
Position: In Charge of Radiological and Non Radiological Devices Department at Benjamin Mkapa Hospital
Tel: +255*********
Email:************@*****.***
Relationship: Supervisor in Practical Training
Name: Dr. Jerome Manyahi
Position: Lecture University of Dodoma
Tel: +255*********
Email:*********@*****.***
Relationship: Lecture
Name: Mr. Patrick Raymold
Position: Supply Chain Manager at MAJO LINK LIMITED Phone: 077*******
Email:*******.******@*****.***
Relationship: Staff
Name: Lt Colonel, Dr, Mwanilunga
Position. Head of Camp (CEO), ZONAL MILARITY HOSPITAL, Tabora. Phone: +255*********
Name: Eng.Eliarosha Mrimia
Position: In Charge Biomedical Engineer, Muhimbili Orthopedics Institute
(MOI)
Phone: 071*******
Name: Eng.: Elipidius Rwakiza
Position: Head of Technical Department, Dar Group Hospital Telephone: 074*******
Declaration
I hereby to declare that the above information given is true and valid for the best of my knowledge.
NELSON CHRISTOPHER
HONORS & AWARDS, Certificate of leadership awarded by University of Dodoma Students Organization (UDOSO) in 2019. The Second-Best Project in Electronic and Electric Instrumentation Awarded by University of Dodoma, College of Natural and Mathematical Sciences (CNMS) in
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SPORTS AND GAMES
Watching Games
Doing Physical Exercises
Playing Games
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