RHONALLYN C. GALERO

+639*********

San Roque Mercedes, Camarines Norte

adyq9t@r.postjobfree.com

Professional Summary

Result driven and dedicated customer service representative for 4 years and an ESL teacher/ team leader and marketing assistant for 5 years. Talented at delivering exceptional guest experiences through excellent communication with team leading development skills. Forward thinker, able to analyze situations and manage a team for a more congruent way of achieving goals.

Core Qualification

Customer acquisition Teaching (English as a second language)

Sales and Marketing Lesson Planning and Public Speaking

Planning and Strategizing Employee Relation and Talent Development

Complaints and Concerns handling

Organizational Skills

Professional Experiences

QUANTRICS PH INC

Sales representative/Customer service representative February 21, 2023 - July 25, 2023

● Received call and address customer concern

● Basic troubleshooting

● Inbound and Outbound agent

● Generate sales

1

PANDR PHILIPPINES Business Process Outsourcing

Employee Engagement Manager

June 05, 2022 - February 18, 2023

● Onboarding Recognition Platforms

● Provide Growth and Learning Opportunities

● Incorporate A Feedback Culture

● Promote Diversity and Inclusion

● Active Role in Hiring

● Plan and facilitate calendar of activity for the whole year Fitslanguage Philippines

Team Leader / MArketing Manager / HEAD OF THE OPERATIONS August 01, 2019 – May 28, 2022

● Conduct sales training, grammar lesson training and public speaking training

● Manage team (group of 12) operations, conduct daily huddle and generating sales

● Assists in monitoring the operation and answer students concerns and complaints

● Manage and schedule teachers timetable in a monthly basis

● Responsible for each member's growth and development focusing on quality classes through effective communication

*

Fitslanguage Philippines

Online Teacher

September 24, 2018 – August 01, 2019

● Serve quality English classes to European students

● One on one tutorial to local students

● Conduct one on one classes to offline students (European student) Convergys Philippines

Agent / Shadow Trainer / Sales and Marketing Trainer 2

January 2015 - January 2018

● Received call and address customer concern

● Basic troubleshooting

● Inbound and Outbound agent

● SME (Subject Matter Expert) Mentor, Guide, Train and Develop subordinates to achieve their objectives and work on their best potential in order for them to perform their duties effectively.

● Generate sales

Tuatis Medical and Lying in Clinic

Nurse / MidwifeNovember 2013 - 2017

● Perform gynecological exams

● Educate patients on health, nutrition, and family planning

● Take patient vital signs

● Perform tests to obtain information about patients’ medical conditions

● Counsel expectant mothers on birthing plans, including hospital care, birthing centers, and other options

● Provide emotional care for mothers during birth

●

Educational Background

Bachelor of Science in Nursing

La Consolacion College

SY: 2009-2012

Bachelor of Science in Midwifery

Mabini Colleges

SY: 2005 -2009

San Roque National High School

San Roque Mercedes Camarines Norte

SY: 2001-2004

Mercedes Central Elementary School

3

Mercedes Camarines Norte

SY: 1994-2000

Personal Data

Birth Date :September 03, 1987

Age :35 years old

Status :Single

Gender :Female

Height :5’3 feet

Weight :55 kg

Religion :Roman Catholic

Nationality :Filipino

Notice Period :Immediately

I hereby certify that the above information is true and correct to the best of my knowledge. Rhonallyn C. Galero

Applicant

4

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