Retail Banking Human Resources
Resume:
Arshiya Manju
Bakersfield, CA
***********@*****.***
Education/Certificates:
Certificate of Human Resources & Management
Work Experience:
Branch Manager
Wells Fargo Bank - Bakersfield, CA
June 2022 to July 2023
● Lead, manage and develop a team of direct and indirect reports with low to moderate complexity and risk in retail banking branch
● Engage stakeholders and internal partners associated with retail banking
● Identify and recommend opportunities for individuals to efficiently improve process and risk control development for all functions in the retail banking branch
● Make decisions and resolve issues regarding customer and team experience, risks, and growth of the retail banking team to meet regional banking business objectives
● Execute policies and procedures in alignment with applicable regulations, as well as audit and escalation procedures
● Collaborate and consult with peers and retail banking colleagues and leaders
● Serve as a role model to deliver an exceptional customer experience and focus on building relationships
● Engage customers to understand their financial needs, and work proactively to help customers succeed financially
● Manage allocation of people and financial resources for Regional Banking
● Mentor and guide talent development of direct reports and assist in hiring regional banking talent
● This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction
● As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations
Branch Operations Manager
Wells Fargo Bank - Bakersfield, CA
March 2011 to June 2022
● Positioning the branch team for success by fostering a positive work environment.
● Coach the team to success by encouraging, motivating, and developing skills to achieve their maximum potential.
● Lead by example to create a positive and inclusive environment where all team members are respected, and diversity is valued.
● Follow all policies and procedures required to maintain accuracy, manage risk, prevent fraud, protect customers, and coach team members to do the same.
● Engage customers in friendly, meaningful, and professional conversations that include understanding what’s important to them to help them achieve their financial goals.
● Complete problem resolution in compliance with Wells Fargo Complaints Management policies.
● Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
● In charge of onboarding and training.
● Manage risk by maintaining appropriate controls to ensure operational integrity and compliance with appropriate regulations, policy requirements and audit procedures. Teller/Lead Teller
Wells Fargo Bank - Bakersfield, CA
December 2004 to March 2011
● Support customer engagement by processing teller transactions, sharing digital solutions and making appropriate introductions to bankers
● Complete operational activities while minimizing risks under established policies
● Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
● Escalate customer issues and questions.
● Interact with customers to demonstrate care, build relationships, and complete requested transactions.
● Demonstrate genuine care for every team member by taking the initiative to assist others. References Available Upon Request
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