Customer Service Data Entry

SHUNTELL ROBINSON

Courtland, MS ***** 662-***-**** ****************@*****.*** WWW: Bold Profile Self motivated, reliable, responsible and hard working person. A team worker and adaptable to all challenging situations. Work well both in a team environment as well as using own initiative. When under pressure work well and adhere to strict deadlines. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Highly efficient Customer Service Rep. well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Process Improvement

Time management

Microsoft Excel

Data entry

Sourcing

Purchasing

Customer service

Computer literacy

Microsoft Outlook

Supply chain

Project management

Business Correspondence

Business Operations

Call Triaging

Office Administration/Clerical Support, 08/2020 - Current Ozark

Entered all dispatch entries

Assist customers with inquiries

Assist in handling employee onboarding for fleet department Maintain all employee and subcontractor lists, files, groups, operations, and compliance forms Solved customers problem about load delivers

File company documents and perform clerical duties such as copying, faxing bookkeeping, etc Collect and maintain inventories of office supplies Answered all customers and divers concerns about delivery Created and modified company documents such as spreadsheets, reports, memos, etc Develop and distribute weekly, monthly, quarterly, and yearly vehicle reports Schedule and maintain accurate records of repair and maintenance records by inputting repair and PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

maintenance work orders in fleet program

Assist in keeping work areas organized and neat

Communicated and interacted with customers, vendors, and drivers Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression. Clerical/ Office Administrator, 12/2019 - 03/2020

Jamar Truck Tire Repair

Interacted with customers by phone, email, or in-person to provide information. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained electronic and paper filing systems for easy retrieval of information. Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Tracked office supplies and restocked low items to keep team members on-task and productive. Reconciled account files and produced monthly reports. Assisted in preparation and processing of payroll to facilitate prompt staff payments. Applied advanced administrative and analytical skills in overseeing day-to-day operational activities Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events

Material Handler II/ Trainee Buyer, 08/2011 - 12/2018 Wolseley Industrial/Ferguson

Material Handler interacted with customers, delivered outstanding customer service, assist manager with administrative support, buyers, purchasing agents, other warehouse associates Assisted warehouse manager with shipping, receiving, buying, sourcing, inventory, cycle counting, filing, data entry, and processed orders

Functions

Receive and ship all materials

Input data into two computer systems

Research and correct transaction errors

Release and label all materials

Facilitate return materials

Overseen item ordering for warehouse and cage

Release daily KANBAN and cage orders

Handled hot rush orders and communicated information with customer and vendor File purchase orders, bill of lading, packing slip forms, and all internal receiving and shipping- documents

Sort and determine placement of material, staging area, stock, hot rush Reconcile vendor billing

Printed and sort product labels as needed for cage and KANBAN areas Ordered and maintained inventory on warehouse supplies Input customer orders

Input customer credits

Input order and invoicing information accurately and in timely manner Assist customers with orders and problems

Contact vendors and requests samples for customers Provide informative and professional assistance when working with public, customers, vendors, and co-workers

Perform administrative responsibilities such as checking faxes and mail on daily basis, writing sample requests and special orders when necessary.

Reviewed weekly sales reports and worked with vendors to improve product performance Identified, researched and pursued product opportunities Managed database of vendor details and pricing information to maintain organization Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback

Researched and shopped competitors to maintain accurate and up-to-date knowledge of market conditions

Sourced vendors, assisted with negotiations and set up schedules for merchandise deliveries Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills

Assistant Manager, 01/2006 - 01/2011

Cash Tyme

Supervised day-to-day operations to meet performance, quality and service expectations. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

General Studies: General Studies, 2008

Maranatha Christian Academy - Minter City, MS

High School Diploma: 05/2002

South Panola High School - Batesville, MS

EDUCATION

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