BUKOLA OLAJIDE

*, **** *** ******, *** Adebowale Road, Ojodu, Lagos, Nigeria.

Phone: 080********, 090********

email:adyq7w@r.postjobfree.com

PROFESSIONAL SUMMARY

A highly skilled and dedicated account manager with a proven track record of building strong client relationships and driving business growth. Possesses exceptional communication, negotiation, and problem-solving abilities, coupled with a deep understanding of client needs and market dynamics. Demonstrates expertise in managing key accounts, implementing effective strategies, and exceeding sales targets. A proactive and customer-focused professional who excels at identifying opportunities, delivering exceptional service, and fostering long-term client loyalty. Combines a results-oriented mindset with a collaborative approach to achieve mutual success. Continuously seeks to enhance knowledge and skills to stay ahead in a competitive marketplace.

SKILLS

Customer relationship management (CRM) proficiency

Client retention and loyalty management

Negotiation and persuasion skills

Excellent Negotiations skills

Effective communication

Relationship building skills

Attention to detail

Cross-functional collaboration skills

Active listening ability

Product or industry knowledge

Adaptability and flexibility

Analytical skills

Proficiency in Microsoft Office Suites (MS WORD,

MS EXCEL, CRM tools

WORK HISTORY

Accounts Manager, 2020 to date

Oxford International Group - Lagos, Nigeria.

• Developed and implemented customer retention strategies

• Acting as the main point of contact for client inquiries and requests

• Developing account plans and strategies to meet client needs.

• Identifying opportunities for upselling and cross-selling to existing clients

• Collaborating with internal teams to deliver solutions and address client challenges

• Monitoring and analyzing account performance and providing regular reports to clients.

• Developing and maintaining a deep understanding of the company's products or services

• Monitoring and analyzing market trends and competitors' activities

Accounts Manager, 2016 - 2020

Adron Homes and Properties – Lagos, Nigeria.

• Created a high performing team that consistently met and exceeded sales targets

• Identifying new business opportunities and generating leads

• Identify business opportunities by identifying prospects, researching and analyzing sales options.

• Conducting sales presentations and negotiations with potential clients

• Managing and nurturing client relationships to maximize customer satisfaction and loyalty

• Resolving customer complaints or issues in a timely and satisfactory manner

Clients Relationship Officer, 2016 - 2019

Adron Homes and Properties – Lagos, Nigeria.

• Identify business opportunities by identifying prospects, researching and analyzing sales options.

• Develop, design and implement business plan strategy

• Build strong relationships with existing clients and provide on time service to urgent issues.

• Drive peak performance and sales across the organization.

• Develop and maintain Sales Territory Plan and ensure achievement of Company sales targets and profitability

Customer Service Executive, 2014 - 2016

Hammersmith Project Solutions Limited – Lagos, Nigeria.

• Routinely answered customer questions regarding merchandising and pricing

• Assisted customers in person and on the telephone

• Handled high-volume daily paperwork and cooperated with the accounting departments regarding invoicing and shipping problems

• Effectively communicated with and supported sales, marketing and administrative teams

• Directed calls to the appropriate individuals and departments

EDUCATION

OND: Business Administration, 2009 Yaba

College of Technology – Lagos.

HND: Business administration, 2013 Yaba

College of Technology – Lagos.

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